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Customer Success Manager Remote Edtech Jobs in Massachusetts

VideaHealth

Clinical Success Manager

Boston, MA · On-site +1

$100K - $120K/yr

We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Lowell, MA · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Linus Health

What You'll Do Customer Success * Serve as the primary point of contact for customer support and ongoing customer success. * Manage incoming customer requests through the Linus Support Portal, email ...

HMG Careers

Sales Manager Remote

Salem, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Massachusetts?

For Customer Success Manager Remote Edtech jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Massachusetts look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Massachusetts with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

We are not looking for job seekers, we are looking for change makers! Junior Customer Success Manage

xSuite Solutions Inc.

Southborough, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Regularly check in with customers to develop open communication and address concerns

  • Present and demo solutions to customers

  • Develop trusted advisor relationships with executive sponsors

Job description

Company Description
We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients.
Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach.
We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management.
We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally.
As an SAP Partner, we have implemented our Software in Fortune 500 companies.
On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system.
With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today.
Job Description
Do you enjoy building meaningful relationships? If so, continue reading!
Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins.
Qualifications
  • 1-3 years experience within a Financial, Technical, or Business Administrative setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)

Additional Information
Responsibilities:
  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Schedule:
  • Monday - Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office

Additional Information:
  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?
  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers

If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com
All of your information will be kept confidential according to EEO guidelines.

Apply