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Customer Success Manager Remote Edtech Jobs (NOW HIRING)

Framework

K-12 Edtech Customer Success Manager

$32/hr

K-12 Edtech Customer Success Manager - Contract With Possible Conversion To FTE Job Type: Contract ... Florida (Remote) -- Must reside in the state of Florida; candidates within driving distance of ...

AJAIA

EdTech Customer Success Manager

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

AJAIA

EdTech Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Aprimo

Customer Success Manager (Remote)

Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and ...

Arcoro

Customer Success Manager - Remote

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Minnesota Jobs

Customer Success Manager (Remote)

Customer Success Manager (CSM) GovCIO is currently hiring for a Customer Success Manager (CSM) to ... This position will be fully remote located within the United States. Responsibilities: * Own a ...

Instructure, Inc

Sr. Customer Success Manager

Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire ... Our remote, hybrid and in-office collaboration spaces vary by role, team and location. * Generous ...

Neumo Group LLC.

Customer Success Manager (Remote)

Customer Success Manager As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the ...

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Customer Success Manager Remote Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager remote edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Customer Success Manager Remote Edtech jobs

What cities are hiring for Customer Success Manager Remote Edtech jobs?

Cities with the most Customer Success Manager Remote Edtech job openings:

What states have the most Customer Success Manager Remote Edtech jobs?

States with the most job openings for Customer Success Manager Remote Edtech jobs include:

What job categories do people searching Customer Success Manager Remote Edtech jobs look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs are:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

K-12 Edtech Customer Success Manager (Remote)

Framework

Orlando, FL • Remote

$32/hr

Full-time, Part-time

Posted 20 days ago

Job description

K-12 Edtech Customer Success Manager  - contract with possible conversion to FTE

Job Type: Contract, W-2 Employee Two openings available, both with potential to transition to full-time employment:

  1. Full-time, 40 hours/week, MondayFriday, 8:00 AM5:00 PM ET
  2. Part-time, 20 hours/week during business hours (8:00 AM5:00 PM ET)

Location: Florida (Remote) Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred

About the Role:


Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company.

Transitioning teachers are welcome and encouraged to apply.

Key Responsibilities:

  • Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
  • Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.
  • Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
  • Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
  • Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

Qualifications & Skills:

  • Experience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.
  • Education: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.
  • Core Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.
  • Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
  • Location: Must reside in Florida; candidates near Orlando strongly preferred.
  • Travel: Occasional in-person customer visits required, approximately once a month.

Compensation:

  • Pay Rate: $32.00 per hour

Interested candidates, please reach out directly or apply through this post.