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Night Shift Customer Success Manager Remote Jobs

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Denver, CO · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Atlanta, GA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Kansas City, MO · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Augintel

Customer Success Manager (Remote)

Chicago, IL · Remote

Location: Remote (U.S.). Ability to support customers across multiple time zones is required ... As a Customer Impact Manager, you will help child welfare organizations successfully implement and ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Description Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

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All JobsCustomer Success JobsNight Shift Customer Success Manager Remote Jobs

Night Shift Customer Success Manager Remote information

See salary details

$32.5K

$83.1K

$140K

How much do night shift customer success manager remote jobs pay per year?

As of Jul 26, 2026, the average yearly pay for night shift customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Night Shift Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectNight Shift Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuild customer relationships, ensure retention, and upsell servicesAssist customers with technical issues, answer inquiries, and provide product support
Required SkillsCustomer relationship management, communication, problem-solvingTechnical knowledge, troubleshooting, communication
Work EnvironmentRemote, night shift hours, client-facing interactionsRemote, flexible hours, support-focused
Common Industry UsageTech, SaaS, subscription servicesTech, retail, telecom

While both roles are remote and involve customer interaction, the Night Shift Customer Success Manager focuses on maintaining relationships and driving customer success during night hours, whereas the Customer Support Specialist primarily handles technical issues and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Night Shift Customer Success Manager (Remote), and why are they important?

To thrive as a Night Shift Customer Success Manager (Remote), you need strong customer service experience, problem-solving abilities, and a background in account management or a related field. Familiarity with CRM software like Salesforce or Zendesk, as well as proficiency with communication tools such as Slack and Zoom, is typically required. Exceptional communication, empathy, and time management skills help you build rapport and effectively resolve customer issues during off-hours. These skills ensure customer satisfaction, support retention, and maintain seamless operations across global time zones.

What is a Night Shift Customer Success Manager (Remote)?

A Night Shift Customer Success Manager (Remote) is a professional responsible for supporting and guiding customers during nighttime hours, ensuring they have a positive experience with a company's products or services. Working remotely, they handle customer inquiries, resolve issues, and proactively help clients achieve their goals, often for companies with global clients or 24/7 operations. This role requires strong communication skills, empathy, and the ability to work independently while managing multiple tasks during off-peak hours.

What are some unique challenges faced by Night Shift Customer Success Managers working remotely, and how can they overcome them?

Night Shift Customer Success Managers working remotely often encounter challenges such as managing communication across time zones, maintaining work-life balance, and staying connected with both clients and internal teams operating during regular business hours. To overcome these, it's important to establish clear communication protocols, utilize collaboration tools effectively, and set boundaries to prevent burnout. Proactively scheduling check-ins with colleagues and leveraging asynchronous communication can help ensure seamless support and foster team cohesion, even outside typical office hours.
More about Night Shift Customer Success Manager Remote jobs
What cities are hiring for Night Shift Customer Success Manager Remote jobs? Cities with the most Night Shift Customer Success Manager Remote job openings:
What states have the most Night Shift Customer Success Manager Remote jobs? States with the most job openings for Night Shift Customer Success Manager Remote jobs include:
What job categories do people searching Night Shift Customer Success Manager Remote jobs look for? The top searched job categories for Night Shift Customer Success Manager Remote jobs are:
Night Shift Customer Success Manager Remote jobs near you
Infographic showing various Night Shift Customer Success Manager Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Sr. Customer Success Manager (REMOTE)

Sr. Customer Success Manager (REMOTE)

TRAC Recruiting

Philadelphia, PA • Remote

$105K - $115K/yr

Full-time

Posted 23 days ago

Job description

We are seeking a Sr. Customer Success Manager (REMOTE) for a full time and direct hire role for one of our amazing SaaS partners on the east coast.


You will be an advisor and subject matter expert for a portfolio of On-Premise and Cloud-based customer accounts. You will drive customer retention, expansion, and overall satisfaction by leveraging both technical insight and relationship management skills to ensure that clients achieve maximum value from their Laboratory Information Software (LIS). You will manage the ongoing lifecycle of each account while maintaining strong customer engagement to ensure data accuracy across systems, and identifying strategic opportunities to improve adoption, performance, and ROI. You will work with customers and the internal teams to translate customer feedback and business objectives into actionable insights that influence both operational priorities and product evolution. You will need a blend of technical fluency, customer success strategy, and proactive customer success management. You will need to understand of the softwares architecture and configuration capabilities to be able to interpret customer data trends. You will apply tactical playbooks and scalable strategies to maintain account health and drive consistent growth.


Responsibilities:

  • Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship.
  • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively.
  • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes.
  • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities.
  • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams.
  • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps.
  • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health.
  • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success.
  • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.


Requirements:

  • 7+ years of experience in a customer success or related role
  • 4+ years of experience working in Software Training or Learning Management Software
  • 2+ years with Project Management Experience
  • 3-5 years of experience working with a CRM (Customer Relationship Management Software)
  • Healthcare SAAS experience preferred.
  • Bachelor's degree preferred.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.