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Night Shift Customer Success Manager Remote Jobs

reveleer

Customer Success Manager

$100K - $110K/yr

Customer Success Manager Remote About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... Fully remote work environment If you are a driven customer success professional who wants to build ...

Taulia

Customer Success Manager

Customer Success Manager Location: Sofia, BG, 1784 Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It is our duty to create and advance a diverse and inclusive company where all ...

Omnigo

Customer Success Manager (Remote Position)

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

Highspot

Sr. Customer Success Manager - Remote

Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction ... Arizona - Remote * Arkansas - Remote * California - Remote * Connecticut - Remote * Florida ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium LLC

Customer Success Manager

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium LLC

Customer Success Manager

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

TenEx

Customer Success Manager

Customer Success Manager TENEX is an AI-native, automation-first, built-for-scale Managed Detection ... Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro ...

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Night Shift Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do night shift customer success manager remote jobs pay per year?

As of Aug 7, 2026, the average yearly pay for night shift customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Night Shift Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectNight Shift Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuild customer relationships, ensure retention, and upsell servicesAssist customers with technical issues, answer inquiries, and provide product support
Required SkillsCustomer relationship management, communication, problem-solvingTechnical knowledge, troubleshooting, communication
Work EnvironmentRemote, night shift hours, client-facing interactionsRemote, flexible hours, support-focused
Common Industry UsageTech, SaaS, subscription servicesTech, retail, telecom

While both roles are remote and involve customer interaction, the Night Shift Customer Success Manager focuses on maintaining relationships and driving customer success during night hours, whereas the Customer Support Specialist primarily handles technical issues and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a night shift customer success manager remote?

To thrive as a Night Shift Customer Success Manager (Remote), you need strong customer service experience, problem-solving abilities, and a background in account management or a related field. Familiarity with CRM software like Salesforce or Zendesk, as well as proficiency with communication tools such as Slack and Zoom, is typically required. Exceptional communication, empathy, and time management skills help you build rapport and effectively resolve customer issues during off-hours. These skills ensure customer satisfaction, support retention, and maintain seamless operations across global time zones.

What is a night shift customer success manager remote?

A Night Shift Customer Success Manager (Remote) is a professional responsible for supporting and guiding customers during nighttime hours, ensuring they have a positive experience with a company's products or services. Working remotely, they handle customer inquiries, resolve issues, and proactively help clients achieve their goals, often for companies with global clients or 24/7 operations. This role requires strong communication skills, empathy, and the ability to work independently while managing multiple tasks during off-peak hours.

What are some unique challenges faced by night shift customer success managers working remotely, and how can they overcome them?

Night Shift Customer Success Managers working remotely often encounter challenges such as managing communication across time zones, maintaining work-life balance, and staying connected with both clients and internal teams operating during regular business hours. To overcome these, it's important to establish clear communication protocols, utilize collaboration tools effectively, and set boundaries to prevent burnout. Proactively scheduling check-ins with colleagues and leveraging asynchronous communication can help ensure seamless support and foster team cohesion, even outside typical office hours.
More about Night Shift Customer Success Manager Remote jobs
What cities are hiring for Night Shift Customer Success Manager Remote jobs? Cities with the most Night Shift Customer Success Manager Remote job openings:
What states have the most Night Shift Customer Success Manager Remote jobs? States with the most job openings for Night Shift Customer Success Manager Remote jobs include:
What job categories do people searching Night Shift Customer Success Manager Remote jobs look for? The top searched job categories for Night Shift Customer Success Manager Remote jobs are:
Night Shift Customer Success Manager Remote jobs near you
Infographic showing various Night Shift Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

reveleer

Remote

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Success Manager
Remote
About Reveleer
Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.
We are seeking a Customer Success Manager with a passion for customer experience. You will manage new and existing relationships, align Reveleer output to client goals/strategy, and ensure timely delivery of mission-critical work for Reveleer's Prospective Risk solution. You will become a vital member of the Customer Success team, carry the voice of the customer, and influence the Reveleer's continued success and future.
Key Responsibilities:
  • Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
  • Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
  • Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
  • Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
  • Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
  • Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
  • Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
  • Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
  • Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
  • Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
  • Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
  • Own and grow enterprise-level customer relationships, aligning Reveleer's solutions with customer business goals.

Qualifications:
  • Bachelor's degree in a related field or equivalent experience; Advanced Degrees are preferred
  • At least 5 years of experience in consulting, project management, or customer management for a technology solution
  • Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements
  • Demonstrated leadership capabilities and high performance in previous positions
  • Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges
  • Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms.
  • Healthcare experience required, preferably with a provider, payer, or intermediary organization
  • Ability to work autonomously but seek assistance proactively
  • Strong oral and written communication skills, comfortable presenting to internal and external stakeholders
  • Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions

WHAT YOU'LL RECEIVE:
• Competitive salary
• Medical, Dental and Vision benefits
• 401k with Employer Match
• Generous PTO plan
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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