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Director Customer Success Manager Remote Jobs (NOW HIRING)

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

FrontStream

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Customer Success Manager (REMOTE)

Denver, CO · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... directors, development officers, and event committees so your presence in the account is durable ...

FrontStream

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Customer Success Manager (REMOTE)

Atlanta, GA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... directors, development officers, and event committees so your presence in the account is durable ...

FrontStream

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Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... directors, development officers, and event committees so your presence in the account is durable ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

FrontStream

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Customer Success Manager (REMOTE)

Kansas City, MO · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... directors, development officers, and event committees so your presence in the account is durable ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Description Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise ... This role manages strategic financial institutions, fintechs, digital partners, processors and ...

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Director Customer Success Manager Remote information

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$38.5K

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How much do director customer success manager remote jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director customer success manager remote in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
More about Director Customer Success Manager Remote jobs
What cities are hiring for Director Customer Success Manager Remote jobs? Cities with the most Director Customer Success Manager Remote job openings:
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Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Customer Success Manager (Remote)

Customer Success Manager (Remote)

CINC Systems

Remote

Full-time

Posted yesterday

Job description

Customer Success Manager
Location: Remote Position
Department: Customer Success
Reports To: Director, Customer Success
Job Summary:
As a Customer Success Manager at CINC you are accountable for driving customer adoption, value realization, and renewal success across your assigned portfolio. You will manage customer relationships like a business, acting as a trusted advisor who ensures customers achieve measurable outcomes from CINC's products and services. Your success will be measured by adoption, retention, customer health, and renewal outcomes.
You will proactively guide customers throughout the lifecycle-from onboarding through renewal-by monitoring usage, identifying risk, driving engagement, and leading structured success and retention plans. This role plays a critical part in reducing churn, increasing durable adoption, and building long-term customer advocates.
Key Responsibilities:
  • Customer Trusted Advisor/Consultant:
  • Own renewal readiness for assigned accounts, including risk mitigation and value realization
  • Lead value-based renewal conversations in partnership with Sales when applicable
  • Provide proactive consulting and understand the customer's business needs
  • Identify customer risk signals (usage decline, support trends, NPS, stakeholder changes) and lead structured retention and recovery plans
  • Minimize costs by reviewing support cases for trends and developing action plans to address customer needs
  • Reduce churn by maintaining high customer satisfaction scores and handling escalations effectively (Follow up is crucial)
  • Coordinate with internal resources to assist with escalations, questions, training needs, product requests and potential upsells
  • Stay informed about regional regulations and attend relevant conferences and events
  • Customer Product and Services Adoption and Enhancements:
  • Develop and maintain customer success plans that define desired outcomes, usage goals, and measurable value milestones aligned to renewal success
  • Drive measurable and sustained product adoption by monitoring usage trends and identifying gaps
  • Monitor customer adoption metrics and usage trends, proactively identifying gaps and executing adoption playbooks to drive consistent and durable usage
  • Execute adoption playbooks and intervention plans when usage declines or risk indicators emerge
  • Primary owner of customer feedback for development of new or enhanced products and services
  • Will gather and present functional product and services requirements
  • Will work directly with Product team to prioritize customer requests and escalations
  • Partner closely with Product, Support, Sales, and Customer Growth teams to drive customer outcomes
  • Communications:
  • Plan and lead recurring customer touchpoints including adoption reviews, quarterly business reviews, and executive alignment meetings
  • Handle incoming and outgoing customer communications
  • Communicating the voice of the customer across all CINC operations
  • Raise awareness to customer trends and needs
  • Follow up on NPS feedback and establish plans to improve scores
  • Business Management/Acumen/Operations:
  • Primary point of escalation for customers across all CINC products and services
  • Identify at-risk customers and develop/execute plans to retain customers
  • Answer questions about customer makeup and identify customers who may be affected by changes
  • Be the expert on your portfolio of customers internally
  • Stay up-to-date on the latest product releases
  • Maintain accurate customer data, health indicators, and engagement notes in CRM systems
  • Monitor and report on customer adoption, health, renewal risk, and retention progress
  • Provide leadership regular updates on assigned customers status

Skills/Competencies:
  • Customer-oriented mindset
  • Strong ownership mindset with the ability to see initiatives through to resolution
  • Proven ability to lead customer calls with executive presence and clear outcomes
  • Strong customer relationship, organization and time management skills
  • Analytical mindset with the ability to interpret usage data and identify risk trends
  • Empathy - The ideal candidate will ensure CINC's customers are heard and feel heard
  • Strong ability to learn new concepts, problem-solve, and think on your feet
  • Collaborative team player with strong cross-functional leadership
  • Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
  • Proactive self-starter comfortable with autonomy and ownership of territory

Qualifications
  • Bachelor's degree
  • At least two years of Customer Success experience
  • Experience in community association industry a plus
  • Individual must be able to work in a highly self-driven manner within a fast-paced, entrepreneurial environment
  • Travel included up to 30%

CINC Systems, LLC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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