ZipRecruiter

Log In

2

Director Customer Success Manager Remote Jobs (NOW HIRING)

YQN

Customer Success Manager(Remote)

$80K - $120K/yr

YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

Arcoro

Customer Success Manager - Remote

Phoenix, AZ · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Ellucian

Customer Success Manager | Remote

Customer Success Managers act as the day-to-day point of contact for customers after implementation ... Professional development opportunities #LI-AC1 #LI-REMOTE Employment Type: FULL_TIME

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

Title and Summary Director, Customer Success Director, Customer Success Small and Medium Enterprise ... This role manages strategic financial institutions, fintechs, digital partners, processors and ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success ...

next page

Showing results 1-20

All JobsCustomer Success JobsDirector Customer Success Manager Remote Jobs

Director Customer Success Manager Remote information

See salary details

$38.5K

$121.4K

$179K

How much do director customer success manager remote jobs pay per year?

As of Jun 11, 2026, the average yearly pay for director customer success manager remote in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How much do customer success directors make?

Customer Success Directors typically earn between $100,000 and $180,000 annually, with salaries varying based on experience, industry, and company size. In some cases, total compensation may include bonuses, stock options, or other incentives, especially in tech and SaaS sectors.

How to make $80,000 a year working from home?

A Director Customer Success Manager working remotely can earn $80,000 or more annually by gaining relevant experience, developing leadership and communication skills, and working for companies that offer competitive salaries for remote roles. Building expertise in customer success tools and certifications can also increase earning potential. Many remote roles offer flexible schedules and performance-based bonuses to reach this income level.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What companies hire remote customer success managers?

Many companies across industries such as technology, SaaS, and e-commerce hire remote customer success managers to support client retention and satisfaction. Leading organizations like Salesforce, HubSpot, Zendesk, and Adobe frequently list remote CSM roles, often requiring skills in CRM tools, communication, and problem-solving. These roles typically offer flexible schedules and may require experience in customer service or account management.

Do CSMS make good money?

Customer Success Managers (CSMs) in a director role typically earn a competitive salary, often ranging from $80,000 to over $150,000 annually depending on experience, industry, and location. Remote positions may also include bonuses, commissions, or stock options, contributing to overall compensation. The role requires strong communication, leadership, and technical skills, which can influence earning potential.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
More about Director Customer Success Manager Remote jobs
What cities are hiring for Director Customer Success Manager Remote jobs? Cities with the most Director Customer Success Manager Remote job openings:
What are the most commonly searched types of Customer Success Manager Remote jobs? The most popular types of Customer Success Manager Remote jobs are:
What states have the most Director Customer Success Manager Remote jobs? States with the most job openings for Director Customer Success Manager Remote jobs include:
What job categories do people searching Director Customer Success Manager Remote jobs look for? The top searched job categories for Director Customer Success Manager Remote jobs are:
Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Customer Success Manager(Remote)

YQN

Remote

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About us:
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. 'Simple shipping and easy freight' is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
About this role:
YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.
The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.
Responsibilities:
  • Manage day-to-day communication with assigned customers via email, phone, and online meetings
  • Build strong long-term relationships with clients and act as the primary point of contact
  • Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
  • Proactively identify customer needs, issues, and business opportunities
  • Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
  • Track and follow up on customer requests, escalations, and service issues
  • Conduct regular business reviews and provide operational updates to customers
  • Support onboarding and training for new customers
  • Maintain accurate records in CRM systems and internal tracking tools
  • Collect customer feedback and collaborate with leadership to improve processes and service quality
  • Assist with account expansion and retention initiatives

Qualifications:
  • Bachelor's degree preferred
  • 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
  • Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
  • Strong communication and interpersonal skills
  • Excellent problem-solving and organizational abilities
  • Ability to manage multiple accounts and priorities simultaneously
  • Comfortable working independently in a remote environment
  • Proficient in Microsoft Office, Google Workspace, and CRM systems
  • Bilingual in English and Chinese is strongly preferred

Preferred Skills:
  • Experience working with cross-border logistics or warehouse operations
  • Data analysis and reporting experience
  • Familiarity with KPI tracking and SLA management
  • Ability to handle customer escalations professionally and efficiently

Work type: Full-time, Remote (U.S.-based)
Compensation&Benefits:
  • Pay: $80k - $120k
  • Paid time off and holidays, Medical/Dental/Vision insurance, 401(K)
  • Career growth opportunities within a fast-growing company
  • Flexible remote work environment

Apply