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Junior Customer Success Manager Remote Jobs (NOW HIRING)

Books Are Fun

Jr Customer Success Manager

$45K - $50K/yr

Junior Customer Success Manager Department: 270 - Customer Success Reports To: Senior Customer ... Working Conditions: - This is a remote position. Physical Requirements: - Prolonged periods of ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Neumo Holdings LLC

Customer Success Manager (Remote)

TX · Remote

Our Customer Success Managers (CSM) are passionate, skilled, and knowledgeable in the areas of renewal strategy, deal architecture, customer negotiation and along with having the ability to work in ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

Duckcreek

Customer Success Manager, Senior Manager

Mentors junior Customer Success Managers Ensures Customer Success and Reference-ability: * Gather ... Remote #LI-HT1 Actual compensation for this role is determined based on a variety of factors ...

DeepJudge

Customer Success Manager (Remote-USA)

New York, NY · On-site +1

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. * Professionalism: Polished communication and presentation ...

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How much do junior customer success manager remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for junior customer success manager remote in the United States is $52,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $57,500.00 per year, depending on experience, location, and employer.

What does a junior customer success manager do when working remotely?

A Junior Customer Success Manager working remotely is responsible for supporting customers, ensuring they get the most value from a company's products or services, and helping resolve any issues they encounter. This typically involves onboarding new clients, handling customer inquiries via email or video calls, and collaborating with internal teams to address customer needs. Remote Junior Customer Success Managers use digital tools to track customer satisfaction, gather feedback, and proactively help clients achieve their goals. Their primary aim is to build strong relationships that encourage customer retention and loyalty.

What are the key skills and qualifications needed to thrive as a junior customer success manager remote?

To thrive as a Junior Customer Success Manager (Remote), you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot and experience with customer support platforms are typically required. Proactive relationship-building, adaptability, and effective time management are standout soft skills in this position. These skills are vital for ensuring customer satisfaction, retention, and successful onboarding in a virtual environment.

What are some common challenges faced by junior customer success managers working remotely, and how can they overcome them?

Junior Customer Success Managers working remotely often face challenges such as building strong client relationships without face-to-face interaction, staying aligned with their team, and managing time effectively. To overcome these challenges, it's important to leverage digital communication tools, schedule regular check-ins with both clients and internal teams, and maintain clear documentation of client needs and action items. Proactively seeking feedback and participating in virtual team meetings can also help create a sense of connection and shared purpose.
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Junior Customer Success Manager Remote jobs near you
Infographic showing various Junior Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,462 per year, or $25.2 per hour.

Jr Customer Success Manager

Books Are Fun

Remote

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Position Summary
Job Title: Junior Customer Success Manager
Department: 270 - Customer Success
Reports To: Senior Customer Success Manager
Job Type: Full Time; Salary Exempt
Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career.
Key Responsibilities:
Customer Success & Relationship Assistance
- Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion.
- Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed.
- Maintain accurate and detailed records of client accounts, communications, and outcomes.
- Help gather client feedback, testimonials, and referrals to support program growth.
Administrative & Operational Support
- Assist with coordination of events, materials, and schedules for Book Blast launches.
- Support team members with presenting to schools, meeting preparation, and follow-ups.
- Identify opportunities to streamline processes and help make customer experiences smoother.
Support & Process Improvement
- Support communication campaigns to help drive engagement and participation.
- Assist with light research or preparation for client meetings.
Event Management
- Serve as the primary point of contact for schools during peak weeks and throughout the season as needed.
- Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
- Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement.
- 5. Training & Development
- Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details.
Obtain Referrals, Testimonials, and/or References
- Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network.
- Leverage client satisfaction to build a network of advocates for Books Are Fun.
Key Requirements:
- Experience: Proven experience in customer service, administrative support, or entry-level account management.
- Skills: Exceptional communication, relationship-building, and problem-solving skills.
- Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs.
- Attitude: Positive, proactive, and enthusiastic about helping others succeed.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Friendly, professional, and proactive attitude.
- Comfortable supporting multiple projects and priorities simultaneously.
- Passion for books, education, and creating positive experiences for clients.
- Comfortable working independently in a remote environment.
Working Conditions:
- This is a remote position.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
About Collective Goods and Books Are Fun:
Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time.
Benefits:
  • 401(k)
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Flexible Spending Account/Health Savings Account
  • Supplemental benefits (critical illness, accident, & hospital indemnity)
  • Employee assistance program
  • Internet stipend
  • Company paid life insurance + buy-up option
  • Company paid short-term & long-term disability insurance
  • 13 paid holidays throughout the year
  • Paid Time Off
  • Paid Volunteer Time Off
  • Work from home
  • Cultural connections such as our Quarterly Book Club
Pay
This is a full-time/salaried role with a compensation range of $45,000-$50,000
Work Location
This is a work from home position.
About Us
Collective Goods Holdings, Inc. (CGH) is a privately held holding company behind Books Are Fun, Inc. - a company with a simple but powerful mission: to inspire lifelong readers by getting kids excited about books. Books Are Fun energizes communities, schools, and families to ensure every child has books at home, because we believe reading can change the world.
To learn more about our companies and how we spark a lifelong love of reading, please visit our website at https://booksarefun.com/book-blast

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