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Full Time Customer Success Manager Remote Jobs (NOW HIRING)

YQN

Customer Success Manager(Remote)

$80K - $120K/yr

YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and ... Ability to handle customer escalations professionally and efficiently Work type: Full-time, Remote ...

We Are Working Inc

Customer Success Manager About We Are Working: We Are Working (WAW) is a 100% remote, U.S.-based ... Type: Full-Time (hourly) * Schedule: 9:00 AM - 5:00 PM EST (flexible) * Remote: Fully Remote

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth. The candidate should be in the Central Time Zone, ideally in the ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

Availity, LLC

Customer Success Manager - Remote

The Customer Success Manager is the primary owner of multiple complex health plan accounts ... Remote, US Why you want to work on this team: * This is a high-profile role that will be a ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire ... Fully Remote (U.S.) | Preference for East Coast Time Zone * Employment Type: Full-Time / Direct ...

Nevis

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

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Full Time Customer Success Manager Remote information

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$32.5K

$83.1K

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How much do full time customer success manager remote jobs pay per year?

As of May 29, 2026, the average yearly pay for full time customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFull Time Customer Success Manager RemoteCustomer Support Specialist Remote
Required CredentialsBachelor's degree, experience in customer success or account managementHigh school diploma or equivalent, customer service experience
Work EnvironmentProactive engagement, strategic account management, relationship buildingReactive support, troubleshooting, responding to customer inquiries
Employer & Industry UsageTech, SaaS, software companiesTech, retail, service industries
Search & Comparison IntentUnderstanding roles with strategic customer engagementFinding entry-level or reactive support roles

The main difference is that a Full Time Customer Success Manager Remote focuses on proactive relationship management and strategic account growth, requiring more experience and a broader skill set. In contrast, a Customer Support Specialist Remote handles reactive customer inquiries and troubleshooting, often with less experience required. Both roles are remote and common in tech industries, but they serve different functions within customer service and success teams.

More about Full Time Customer Success Manager Remote jobs
What cities are hiring for Full Time Customer Success Manager Remote jobs? Cities with the most Full Time Customer Success Manager Remote job openings:
What are the most commonly searched types of Customer Success Manager Remote jobs? The most popular types of Customer Success Manager Remote jobs are:
What states have the most Full Time Customer Success Manager Remote jobs? States with the most job openings for Full Time Customer Success Manager Remote jobs include:
What job categories do people searching Full Time Customer Success Manager Remote jobs look for? The top searched job categories for Full Time Customer Success Manager Remote jobs are:
Full Time Customer Success Manager Remote jobs near you
Infographic showing various Full Time Customer Success Manager Remote job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager(Remote)

YQN

Remote

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

About us:
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. 'Simple shipping and easy freight' is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
About this role:
YQN is seeking a proactive and customer-oriented Customer Success Manager(Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.
The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.
Responsibilities:
  • Manage day-to-day communication with assigned customers via email, phone, and online meetings
  • Build strong long-term relationships with clients and act as the primary point of contact
  • Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
  • Proactively identify customer needs, issues, and business opportunities
  • Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
  • Track and follow up on customer requests, escalations, and service issues
  • Conduct regular business reviews and provide operational updates to customers
  • Support onboarding and training for new customers
  • Maintain accurate records in CRM systems and internal tracking tools
  • Collect customer feedback and collaborate with leadership to improve processes and service quality
  • Assist with account expansion and retention initiatives

Qualifications:
  • Bachelor's degree preferred
  • 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
  • Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
  • Strong communication and interpersonal skills
  • Excellent problem-solving and organizational abilities
  • Ability to manage multiple accounts and priorities simultaneously
  • Comfortable working independently in a remote environment
  • Proficient in Microsoft Office, Google Workspace, and CRM systems
  • Bilingual in English and Chinese is strongly preferred

Preferred Skills:
  • Experience working with cross-border logistics or warehouse operations
  • Data analysis and reporting experience
  • Familiarity with KPI tracking and SLA management
  • Ability to handle customer escalations professionally and efficiently

Work type: Full-time, Remote (U.S.-based)
Compensation&Benefits:
  • Pay: $80k - $120k
  • Paid time off and holidays, Medical/Dental/Vision insurance, 401(K)
  • Career growth opportunities within a fast-growing company
  • Flexible remote work environment

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