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Remote Voice Of Customer Jobs (NOW HIRING)

Rho Nutrition

Director of Customer Experience

Miami, FL · Remote

$125K - $135K/yr

Remote - US Description About Rho Nutrition Rho Nutrition was founded to bring integrity and ... Own Voice of Customer -- synthesizing reviews, CSAT, NPS, and social signals into product and ops ...

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

... of Customer Experience to lead and elevate our remote customer operations. This role sits at the ... Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice ...

LifeMD

Director of Customer Experience

New York, NY · Remote

... of Customer Experience to lead and elevate our remote customer operations. This role sits at the ... Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

... of Customer Experience to lead and elevate our remote customer operations. This role sits at the ... Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice ...

LifeMD

Director of Customer Experience

... of Customer Experience to lead and elevate our remote customer operations. This role sits at the ... Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice ...

New

Figma

Program Manager, Voice of the Customer

They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and ...

Climate First Bank

Director of Customer Experience

OR · Remote

Build remote call center structures, staffing models, operating hours, & escalation frameworks ... Champion the voice of the customer across the organization. Risk, Compliance, & Governance * Ensure ...

Figma

Voice of the Customer Program Manager

They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and ...

Heirloom Cloud

Voice Over Talent

Mount Pleasant, SC · On-site +1

Remote (USA) - Hybrid preferred in Charleston, SC Schedule: Flexible hours Engagement: PT, FT, ... The Role We're searching for the voice of the Heirloom brand-a versatile storyteller who can ...

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...

Advanced Utility Systems

$118K - $152K/yr

The VP brings the voice of the customer into product development, advocates for software quality as ... This remote role welcomes candidates anywhere in Canada and the US with a preference for Canada and ...

Advanced Utility Systems

$114K - $147K/yr

The VP brings the voice of the customer into product development, advocates for software quality as ... This remote role welcomes candidates anywhere in Canada and the US with a preference for Canada and ...

Advanced Utility Systems

$132K - $169K/yr

The VP brings the voice of the customer into product development, advocates for software quality as ... This remote role welcomes candidates anywhere in Canada and the US with a preference for Canada and ...

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Remote Voice Of Customer information

What is the difference between Remote Voice Of Customer vs Remote Customer Experience Specialist?

AspectRemote Voice Of CustomerRemote Customer Experience Specialist
CredentialsTypically requires customer feedback analysis, communication skills, and familiarity with survey toolsRequires customer service experience, communication skills, and knowledge of customer journey mapping
Work EnvironmentPrimarily data analysis, reporting, and feedback collection remotelyEngages directly with customers via calls, chats, or emails, often remotely
Industry UsageCommon in market research, customer insights, and product developmentCommon in customer service, support, and client relations roles

The main difference is that Remote Voice Of Customer focuses on analyzing customer feedback and insights to inform business decisions, while Remote Customer Experience Specialist involves directly engaging with customers to improve their overall experience. Both roles require strong communication skills but differ in their primary functions and work activities.

More about Remote Voice Of Customer jobs
What cities are hiring for Remote Voice Of Customer jobs? Cities with the most Remote Voice Of Customer job openings:
What are the most commonly searched types of Voice Of Customer jobs? The most popular types of Voice Of Customer jobs are:
What states have the most Remote Voice Of Customer jobs? States with the most job openings for Remote Voice Of Customer jobs include:
What job categories do people searching Remote Voice Of Customer jobs look for? The top searched job categories for Remote Voice Of Customer jobs are:
Remote Voice Of Customer jobs near you
Infographic showing various Remote Voice Of Customer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Senior Voice of Customer (VOC) Associate

Principal Financial Group

Remote

$69K - $109K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

What You'll Do
Do you have a passion for turning customer feedback into actionable insights that shape business strategy and drive growth?
If you're experienced in Voice of the Customer (VoC) analysis and thrive on influencing decisions through data-driven storytelling, we'd love to have you join Principal as a Senior VoC Associate on our Customer Insights Activation Team.
In this role, you'll be a key player in transforming customer insights into meaningful experiences. You'll help translate our vision into tangible business goals and capabilities, ensuring that every decision we make reflects the voice of our customers. Your work will directly impact projects that enhance engagement and strengthen relationships with those we serve.
What You'll Do
  • Analyze and synthesize customer data: Integrate multiple data sources, identify patterns, uncover root causes, and deliver actionable insights that inform strategic decisions.
  • Create compelling stories: Turn complex findings into clear, persuasive narratives and visualizations that bring the customer experience to life for stakeholders.
  • Communicate with impact: Deliver insights through engaging presentations, reports, and storytelling that influence conversations and drive alignment.
  • Lead projects and partnerships: Manage end-to-end project execution, coordinate cross-functional teams, anticipate risks, and ensure timely delivery of initiatives.
  • Enable strategic decision-making: Apply strong analytical skills, intuition, and creativity to refine insights and guide business strategies.
  • Foster collaboration: Build strong relationships across teams and contribute to a world-class, inclusive work environment.

Who You Are
  • Bachelor's degree or equivalent experience.
  • 2+ years of experience in Customer Experience (CX), with a focus on VoC analytics and feedback management.
  • 2+ years of hands-on experience with Qualtrics (Engage and Discover modules preferred).
  • Current Qualtrics certification (or ability to obtain within 90 days).
  • Skilled in project and stakeholder management, with a track record of delivering initiatives on time.
  • Proficient in synthesizing diverse data sources, creating impactful visualizations, and delivering insights through compelling storytelling.

Why Join Principal?
At Principal, we believe understanding our customers is the foundation of our success. We're committed to creating an inclusive, diverse workplace where every voice matters. We celebrate unique perspectives and provide equal opportunities for all.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range
$69300 - $109200 / year
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
  • Grand Island, NE / Wichita, KS: $69,300 - $81,900 / year
  • Des Moines, IA / Tampa, FL: $73,150 - $86,450 / year
  • Charlotte, NC / Dallas, TX: $77,000 - $91,000 / year
  • Chicago, IL / Denver, CO / Minneapolis, MN: $84,700 - $101,100 / year
  • Los Angeles, CA / New York City, NY: $92,400 - $109,200 / year

Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible
Yes
Additional Information
Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Date First Posted (TTF)
7/30/2026
Latest Post Date: Careers - US
7/30/2026
LinkedIn Remote Hashtag
#LI-Remote

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