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Remote Voice Of Customer Jobs (NOW HIRING)

Ethos Life

Senior Manager, Customer Experience

$122K - $170K/yr

Own our Voice of Customer platform - validating taxonomy accuracy, evolving reporting, and ... LI-Remote #LI-SG2 The US national base salary range for this full-time position is $122,000 -$170 ...

MyPrize

Director of Customer Operations

... voice. * Training & Quality: Build out a training and quality control program to ensure all ... Remote-first company with hybrid offices in NYC & Miami * Equity * 401K * Comprehensive insurance ...

MyPrize

Director of Customer Operations

... voice. * Training & Quality: Build out a training and quality control program to ensure all ... Remote-first company with hybrid offices in NYC & Miami * Equity * 401K * Comprehensive insurance ...

Roofr

Head of Customer Experience

Head Of Customer Experience Remote - Canada At Roofr, we're obsessed with our customers. We ... Partner Cross-Functionally Serve as the voice of the customer across the business by partnering ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote Customer Service Specialist At ForgeFit, we supply premium fitness equipment to gyms ... As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a ...

ForgeFit

Remote Customer Service Specialist

Anchorage, AK · On-site +1

$17.25 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

Henderson, NV · On-site +1

$15.75 - $21/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

OR · Remote

$16 - $21/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

Broken Arrow, OK · On-site +1

$15 - $19.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

Fairfield, CA · On-site +1

$17.25 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

$17.50 - $23/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

ForgeFit

Remote Customer Service Specialist

Billings, MT · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our ...

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Remote Voice Of Customer information

What is the difference between Remote Voice Of Customer vs Remote Customer Experience Specialist?

AspectRemote Voice Of CustomerRemote Customer Experience Specialist
CredentialsTypically requires customer feedback analysis, communication skills, and familiarity with survey toolsRequires customer service experience, communication skills, and knowledge of customer journey mapping
Work EnvironmentPrimarily data analysis, reporting, and feedback collection remotelyEngages directly with customers via calls, chats, or emails, often remotely
Industry UsageCommon in market research, customer insights, and product developmentCommon in customer service, support, and client relations roles

The main difference is that Remote Voice Of Customer focuses on analyzing customer feedback and insights to inform business decisions, while Remote Customer Experience Specialist involves directly engaging with customers to improve their overall experience. Both roles require strong communication skills but differ in their primary functions and work activities.

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Remote Voice Of Customer jobs near you
Infographic showing various Remote Voice Of Customer job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Senior Manager, Customer Experience

Remote

Ethos Life
See more jobs at Ethos Lifeexternal

$122K - $170K/yr

Full-time

Re-posted 4 days ago

Job description

About the role

Creating a world-class customer experience is critical to Ethos' mission and will continue to determine our growth and success at the intersection of life insurance and technology. We're looking for a leader who can build the CX processes, tools, and voice-of-customer channels we need to move from reactive problem-solving to a proactive customer experience engine: one that consistently identifies where we're falling short and drives improvements forward, end to end. To succeed in this role, you should be passionate about building frictionless operations and comfortable owning ambiguity as we mature this function.

Duties and Responsibilities:

  • Own and execute on a prioritized CX roadmap spanning process, technology, product, and marketing driven improvements - driving cross-functional execution and ensuring priorities translate into delivered outcomes.
  • Own end-to-end synthesis of customer insight across Voice of Customer data, complaints, escalations, and input from other leaders - translating signals from across the business into one clear, prioritized point of view.
  • Own our Voice of Customer platform - validating taxonomy accuracy, evolving reporting, and identifying new data sources that should feed the system.
  • Define and evolve our service channel strategy - determining the right mix of live support, self-service, and automation is used to get customers the help they need.
  • Lead CX operational teams, building the systems, processes, and structure our teams need to scale alongside the business.
  • Partner with cross functional teams on our customer surveying strategy with full platform administration across customer segments.
  • Get personally into the data: pull and validate core reporting directly from Salesforce and other platforms rather than relying on others to package insights before you can act on them.

Qualifications and Skills:

  • 8+ years experience leading customer experience or similar analytics/insight-driven functions with a demonstrated ability to scale a customer experience function.
  • A track record of standing up or running a structured insights-to-roadmap process - turning customer feedback into prioritized, executed work.
  • Demonstrated success influencing roadmap prioritization across product, engineering, or other functional leaders without direct authority over their teams' resources.
  • Genuinely hands-on with data: comfortable pulling and validating core reporting directly from CRM/support platforms.
  • Experience owning or deeply using a Voice of Customer or comparable insight platform as a core, ongoing responsibility.
  • People leadership experience managing a multi-function team with distinct operational workstreams and disciplines.

#LI-Remote  #LI-SG2

The US national base salary range for this full-time position is $122,000 -$170,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

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