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Junior Customer Success Manager Remote Jobs in Michigan

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Preferredqualifications& skills: * 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · Remote

$43K - $50K/yr

Remote Opportunity - Michigan Residents Only This is a fully remote position; however, candidates ... Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished ...

Workiva

Spring 2027 Intern - Customer Success

Lansing, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Detroit, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Flint, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

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Junior Customer Success Manager Remote information

What does a junior customer success manager do when working remotely?

A Junior Customer Success Manager working remotely is responsible for supporting customers, ensuring they get the most value from a company's products or services, and helping resolve any issues they encounter. This typically involves onboarding new clients, handling customer inquiries via email or video calls, and collaborating with internal teams to address customer needs. Remote Junior Customer Success Managers use digital tools to track customer satisfaction, gather feedback, and proactively help clients achieve their goals. Their primary aim is to build strong relationships that encourage customer retention and loyalty.

What are the key skills and qualifications needed to thrive as a junior customer success manager remote?

To thrive as a Junior Customer Success Manager (Remote), you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot and experience with customer support platforms are typically required. Proactive relationship-building, adaptability, and effective time management are standout soft skills in this position. These skills are vital for ensuring customer satisfaction, retention, and successful onboarding in a virtual environment.

What are some common challenges faced by junior customer success managers working remotely, and how can they overcome them?

Junior Customer Success Managers working remotely often face challenges such as building strong client relationships without face-to-face interaction, staying aligned with their team, and managing time effectively. To overcome these challenges, it's important to leverage digital communication tools, schedule regular check-ins with both clients and internal teams, and maintain clear documentation of client needs and action items. Proactively seeking feedback and participating in virtual team meetings can also help create a sense of connection and shared purpose.

What are the most commonly searched types of Customer Success Manager Remote jobs in Michigan?

The most popular types of Customer Success Manager Remote jobs in Michigan are:

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For Junior Customer Success Manager Remote jobs in Michigan, the most frequently searched job titles are:

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Junior Customer Success Manager Remote jobs near you

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 28 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply