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Director Customer Success Manager Remote Jobs in Michigan

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Preferredqualifications& skills: * 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

Remote Opportunity - Michigan Residents Only This is a fully remote position; however, candidates ... Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished ...

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Lansing, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Detroit, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Flint, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Michigan

Director Customer Success Manager Remote information

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Michigan?

The most popular types of Customer Success Manager Remote jobs in Michigan are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Michigan?

For Director Customer Success Manager Remote jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Michigan look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Michigan are:

What cities in Michigan are hiring for Director Customer Success Manager Remote jobs?

Cities in Michigan with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 21 hours ago

Key responsibilities

  • Manage ongoing project maintenance and relationship management with state education clients.

  • Drive value for customers by leveraging customer success metrics to identify trends and support retention and expansion.

  • Collaborate with internal teams to support SaaS implementation, anticipate customer needs, and maintain customer sentiment and retention.

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply