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Customer Success Manager Remote Jobs in Michigan

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Preferredqualifications& skills: * 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale ...

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · Remote

$43K - $50K/yr

Remote Opportunity - Michigan Residents Only This is a fully remote position; however, candidates ... Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished ...

Workiva

Spring 2027 Intern - Customer Success

Lansing, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Posted today

Workiva

Spring 2027 Intern - Customer Success

Detroit, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Posted today

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Posted today

Workiva

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Flint, MI · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Michigan

Customer Success Manager Remote information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success manager remote jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager remote in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What are the most commonly searched types of Customer Success Remote jobs in Michigan?

The most popular types of Customer Success Remote jobs in Michigan are:

What are popular job titles related to Customer Success Manager Remote jobs in Michigan?

For Customer Success Manager Remote jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote jobs in Michigan look for?

The top searched job categories for Customer Success Manager Remote jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Manager Remote jobs?

Cities in Michigan with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 28 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply