What does a customer success manager do?

As a remote customer success manager, your responsibilities are to help strengthen relationships between your employer and its customers. Your duties may include responding to customer inquiries, onboarding new accounts, and providing a wide array of customer services. You also help customers understand and take advantage of products, features, and services. Since this a manager position, you may supervise entry-level customer success and product support workers as well as implement a strategy designed to improve and expand the company’s customer base.