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Customer Success Manager Remote Jobs (NOW HIRING)

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Denver, CO · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Atlanta, GA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Kansas City, MO · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Description Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

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Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do customer success manager remote jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What cities are hiring for Customer Success Manager Remote jobs? Cities with the most Customer Success Manager Remote job openings:
What are the most commonly searched types of Customer Success Remote jobs? The most popular types of Customer Success Remote jobs are:
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What job categories do people searching Customer Success Manager Remote jobs look for? The top searched job categories for Customer Success Manager Remote jobs are:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Customer Success Manager (REMOTE)

TRAC Recruiting

Philadelphia, PA • Remote

$105K - $115K/yr

Full-time

Re-posted 29 days ago

Job description

We are seeking a Sr. Customer Success Manager (REMOTE) for a full time and direct hire role for one of our amazing SaaS partners on the east coast.


You will be an advisor and subject matter expert for a portfolio of On-Premise and Cloud-based customer accounts. You will drive customer retention, expansion, and overall satisfaction by leveraging both technical insight and relationship management skills to ensure that clients achieve maximum value from their Laboratory Information Software (LIS). You will manage the ongoing lifecycle of each account while maintaining strong customer engagement to ensure data accuracy across systems, and identifying strategic opportunities to improve adoption, performance, and ROI. You will work with customers and the internal teams to translate customer feedback and business objectives into actionable insights that influence both operational priorities and product evolution. You will need a blend of technical fluency, customer success strategy, and proactive customer success management. You will need to understand of the softwares architecture and configuration capabilities to be able to interpret customer data trends. You will apply tactical playbooks and scalable strategies to maintain account health and drive consistent growth.


Responsibilities:

  • Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship.
  • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively.
  • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes.
  • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities.
  • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams.
  • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps.
  • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health.
  • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success.
  • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.


Requirements:

  • 7+ years of experience in a customer success or related role
  • 4+ years of experience working in Software Training or Learning Management Software
  • 2+ years with Project Management Experience
  • 3-5 years of experience working with a CRM (Customer Relationship Management Software)
  • Healthcare SAAS experience preferred.
  • Bachelor's degree preferred.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.