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Customer Success Manager Remote Jobs (NOW HIRING)

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success ...

bidease

Customer Success Manager

Manhattan, NY · Remote

$120K - $140K/yr

Customer Success Manager Remote, NYC Preferred Work Type: Salary, Full-time Location: Hybrid, Remote Compensation Band (USD): $120,000 - $140,000 (plus biannual bonus) dependent on location ...

reveleer

Customer Success Manager

$100K - $125K/yr

Customer Success Manager Remote As the industry's pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by providers ...

Cleo LLC

Customer Success Manager

Austin, TX · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Annapolis, MD · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

Cleo

Customer Success Manager

Boston, MA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Saint Paul, MN · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Sacramento, CA · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Cleo

Customer Success Manager

Oklahoma City, OK · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

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Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do customer success manager remote jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How to Become a Remote Customer Success Manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.
More about Customer Success Manager Remote jobs
What cities are hiring for Customer Success Manager Remote jobs? Cities with the most Customer Success Manager Remote job openings:
What are the most commonly searched types of Customer Success Remote jobs? The most popular types of Customer Success Remote jobs are:
What states have the most Customer Success Manager Remote jobs? States with the most job openings for Customer Success Manager Remote jobs include:
What job categories do people searching Customer Success Manager Remote jobs look for? The top searched job categories for Customer Success Manager Remote jobs are:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Strategic Customer Success Manager

Staff Finders Inc

Dallas, TX • On-site, Remote

Other

Medical, PTO

Posted 15 days ago

Job description

Senior Strategic Customer Success Manager

Remote (Hybrid near Draper, UT or Westlake/Dallas, TX)

The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention.

Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion.

Anticipate customer needs and proactively address challenges to ensure seamless account health and retention.

Successfully onboard customers by guiding deployment, adoption, and full utilization of services.

Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization.

Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success.

Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies.

Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes.

Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues.

Prepare and deliver compelling presentations tailored to customer needs and goals.

Travel up to 50% as required to support customer engagements.

Bachelors degree in Sales or equivalent professional experience.

35 years of progressive experience in customer success, sales, consulting, or technical enablement.

Strong background working with Gainsight and Salesforce.

Experience implementing new processes within customer success functions.

Proven ability to build executive-level relationships and drive adoption within enterprise accounts.

Understanding of SaaS environments, including license management, onboarding, training, and success measurement.

Excellent communication, customer service, and presentation skills.

Experience in workforce development, skills-based learning, or EdTech.

Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment.

Technical aptitude with development and IT solutions.

Experience facilitating executive business reviews and strategy sessions.

Prior success navigating complex enterprise customer relationships.

Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).

Mission-driven culture focused on innovation and lifelong learning.

Blended remote and hybrid workplace flexibility.

Strong commitment to diversity, belonging, and team member growth.

Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.

Apply