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Customer Success Manager Remote Jobs in Arizona (NOW HIRING)

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding ... This role is currently fully remote. Some small amount of long-distance travel may be required for ...

Ylopo

Strategic Client Success Manager

Arizona City, AZ · Remote

$70K - $80K/yr

Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding ... This role is currently fully remote. Some small amount of long-distance travel may be required for ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding ... This role is currently fully remote. Some small amount of long-distance travel may be required for ...

Sendoso

Customer Success Associate

Phoenix, AZ · On-site +1

Partner with Account Managers to build growth strategies for your book of business and work with ... Remote work environment Who We Are: Sendoso is where you go to build something bigger than yourself.

Milliman

Client Success Manager (MedInsight)

Phoenix, AZ · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

Flare

Client Success Manager (Hybrid)

Scottsdale, AZ · On-site +1

As a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression - leading clients through family law matters and ensuring cases move smoothly and ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Arizona

Customer Success Manager Remote information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success manager remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success manager remote in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are the most commonly searched types of Customer Success Remote jobs in Arizona? The most popular types of Customer Success Remote jobs in Arizona are:
What are popular job titles related to Customer Success Manager Remote jobs in Arizona? For Customer Success Manager Remote jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Arizona look for? The top searched job categories for Customer Success Manager Remote jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Manager Remote jobs? Cities in Arizona with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Arizona as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,406 per year, or $37.2 per hour.
Customer Success Manager

Customer Success Manager

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$60K/yr

Full-time

Posted 9 days ago

Job description

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp
Technology and ArmorPoint customers. The position serves as the primary point of contact for assigned accounts,
accountable for understanding their needs, and collaborating with internal teams to deliver
outstanding service. This role requires a strategic mindset, excellent communication skills, and a
passion for ensuring client success.
Essential Duties:
  • Builds and maintains strong, trusting relationships with assigned client accounts.
  • Understands client objectives and works collaboratively to meet their needs.
  • Develops account plans with key team stakeholders to achieve client goals and objectives.
  • Identifies opportunities for account growth and upsells additional services.
  • Conducts regular/frequent cadence meetings with assigned customer accounts to ensure
  • services provided meet standards.
  • Provides regular updates to clients on project status and performance metrics.
  • Ensures governance on contracted services and manages scope of customer support requests.
  • Proactively identifies potential issues and implements preventive measures.
  • Works closely with internal teams to troubleshoot and solve problems.
  • Gathers client feedback and uses it to enhance service delivery.
  • Conducts client satisfaction surveys and implements improvements based on results.
  • Prepares and presents regular reports on account performance. Uses data insights to make
  • informed decisions and recommendations.
  • Tracks assigned Customer Incidents and Service Requests and ensures the complete
  • resolution by the Service Delivery team.
  • Acts as the single point of escalation for Service Requests and ensures prompt and accurate
  • communication with customers.
  • Communicates with customers via Phone, Chat or Email mediums; keeping them informed of
  • support request progress, impending change notifications or mutually agreed maintenance
  • schedules.
  • Maintains accuracy and completeness of Service Delivery Knowledge base.
  • Participates in internal meetings and required trainings.
  • Maintains a professional image and demonstrates an understanding of and follows all Company
  • Policies and Procedures.
  • Other duties as assigned.

  • High School Diploma or GED equivalent, required.
  • 2+ years of experience in the Computer Industry in a hands-on technical position.
  • 4+ years of experience in customer service.
  • 1+ years of experience in a leadership role, preferred.
  • Self-motivated with the ability to work in a fast paced, technically advanced environment.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Ability to manage multiple tasks and deadlines in a fast paced environment.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Mid-level knowledge of computer and operating systems.
  • Strong interpersonal and communication skills including active listening and customer-care.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Typing skills to ensure quick and accurate entry of Incident and Service Request details.
  • Exceptional organization and time management skills.

Working Conditions:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. This job may require handling objects
up to 10 pounds frequently and 20 pounds occasionally. While performing the duties described herein,
the employee is regularly required to sit; use hands and fingers to handle or feel in addition to talking
and hearing. The employee is frequently required to stand and walk. The noise level in the work
environment is usually moderate. Office environment is normally climate-controlled.
Management has the right to revise this job description at any time. The job description is not a contract for employment, and
either you or the employer may terminate employment at any time, for any reason. This job description is not intended to be an
exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.

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