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Customer Success Manager Cybersecurity Jobs in Arizona

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$59 - $72/hr

Customer Success Manager Location Scottsdale Employment Type Full time Location Type On-site Department Customer Success CSM US Customer Success Manager Base salary up to $65,000, plus commission ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$65K/yr (+ commission)

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona (Hybrid working - 3 days a week required in the Office. Remote working is not offered.) Lead ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona (Hybrid working - 3 days a week required in the Office. Remote working is not offered.) Lead ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Epiq

Customer Success Manager

Phoenix, AZ · On-site +1

Customer Success Manager - AI-Powered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AI-enabled legal technology platforms ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona (Hybrid working - 3 days a week required in the Office. Remote working is not offered.) Lead ...

Apriva, LLC

Customer Success Manager

Phoenix, AZ · On-site

$80 - $120/hr

Customer Success Manager 8 days ago Requisition ID: 1081 The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts -- ISOs ...

Melio

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Radix

Customer Success Manager

Scottsdale, AZ · On-site

What You Will Be Part Of As a Customer Success Manager, you will serve as a strategic partner to Radix customers, helping them achieve their business objectives through successful adoption of our ...

Kinective

Customer Success Manager

Gilbert, AZ · On-site

$70K - $85K/yr

Why This Role Matters We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and ...

Clayton Homes

Customer Success Manager

Buckeye, AZ

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Direct2Care

Customer Success Manager

Phoenix, AZ · On-site

$65 - $90/hr

We're looking for a Customer Success Manager who loves building relationships, solving problems, and helping customers get the most out of the products they use. This is a role for someone who enjoys ...

CREXENDO, INC

Customer Success Manager

Tempe, AZ · On-site

$70K - $75K/yr

We are seeking a highly motivated, technical Client Success Manager (CSM) to provide proactive, customer-obsessed service to our NetSapiens software platform customers. This role operates within a ...

New

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Trapp Technology

Customer Success Manager

Phoenix, AZ · On-site

$54 - $66/hr

Standard (8AM to 5PM) The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the ...

Neto

Customer Success Manager

Scottsdale, AZ · On-site

$63.75 - $90/hr

Two or more years in customer success, account management, or post-sales ownership in SaaS * Comfort owning both retention and expansion targets * Great relationship instincts with SMB and ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

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All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Arizona

Customer Success Manager Cybersecurity information

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What are popular job titles related to Customer Success Manager Cybersecurity jobs in Arizona?

For Customer Success Manager Cybersecurity jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Cybersecurity jobs in Arizona look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Manager Cybersecurity jobs?

Cities in Arizona with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Lead Forensics

Scottsdale, AZ • On-site

$59 - $72/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

We have a number of exciting job opportunities across all five of our offices!

Customer Success Manager Location

Scottsdale

Employment Type

Full time

Location Type

On-site

Department

Customer Success CSM US

Customer Success Manager
Base salary up to $65,000, plus commission

Location: Scottsdale, Arizona
(Hybrid working - 3 days a week required in the Office. Remote working is not offered.)

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.

Typical earnings (including base and commission) for CSMs can exceed:

First year: $80,000–$85,000

Second year: $90,000–$95,000

Third year and beyond: $100,000+

A little about the role, you will be;

Building and maintaining client relationships

Providing support and assistance throughout the contract lifetime

Identifying further use cases to increase value and liaise regularly to develop strategies

Contributing to revenue growth by upselling/uplifting client contracts

Hosting online meetings with various stakeholders to review the progress of their desired outcomes

Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

Negotiating contract renewals and expansion proposals

Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

Sales/Account Management or Customer Success background

Experience in using CRM systems

Previous experience with interacting with Director Level individuals

Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

Great Communications skills

Strategic thinker with problems solving skills

Previously worked towards targets and KPI’s

Why Lead Forensics?

Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program

20 PTO days, 9 public holidays and your birthday off as standard!

Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)

Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events

Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

#accountmanagement #saas #customersuccess #clientsuccess #salesengineer #zr

Lakeside North Harbour, Portsmouth, PO6 3EN, United Kingdom

If you are driving we offer free on-site parking. Please follow signs for 2000 car park at Lakeside.Alternatively you can use Lakesides free shuttle bus service or take in the fresh air with a 16 minute walk from Cosham train station.

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