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Customer Success Manager Cybersecurity Jobs in Arizona

Trapp Technology

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Position Overview The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring customers realize ...

SCALIS

Customer Success Manager

Phoenix, AZ · On-site

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and ... Build for managed and restricted enterprise environments using MDM tools and deployment best ...

SHI GmbH

Customer Success Manager - VMware

Phoenix, AZ · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Phoenix, AZ · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Autodesk

Customer Success Manager, Forma

Phoenix, AZ · On-site

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...

New

Stryker

Customer Success Manager (Remote)

Phoenix, AZ · Remote

$116K - $193K/yr

Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption ...

Insight

$90K/yr

Role Summary The Cybersecurity Client Success Manager (CSM) is the strategic, client-facing owner of the cybersecurity services relationship. This role ensures clients achieve measurable security ...

WillScot

Senior Manager, Cybersecurity

Scottsdale, AZ · On-site

$107K - $145K/yr

As North America's leading provider of complete temporary space solutions, we have helped customers ... The Senior Manager, Cybersecurity is a hands-on leader responsible for the day-to-day execution and ...

WillScot

Senior Manager, Cybersecurity

Scottsdale, AZ · On-site

$111K - $151K/yr

As North America's leading provider of complete temporary space solutions, we have helped customers ... The Senior Manager, Cybersecurity is a hands-on leader responsible for the day-to-day execution and ...

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Customer Success Manager Cybersecurity information

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What are popular job titles related to Customer Success Manager Cybersecurity jobs in Arizona?

For Customer Success Manager Cybersecurity jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Cybersecurity jobs in Arizona look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Manager Cybersecurity jobs?

Cities in Arizona with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Cohere Beauty Omaha Inc

Phoenix, AZ • On-site

Full-time

Re-posted 2 days ago

Job description

The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This role manages timelines and coordinates internal stakeholders and customer communication for beauty and personal care programs.

The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and proactively identifying risks, while developing strong project management and customer-facing skills.




Responsibilities


Customer Experience & Relationship Support

  • Support day-to-day communication with customers, ensuring timely responses and follow-ups.
  • Help maintain positive customer relationships through organization and reliability
  • Escalate risks or concerns to the Department Lead proactively


Project Coordination & Support

  • Manage project timelines, deliverables, and documentation
  • Create and maintain project plans and trackers
  • Translate customer requests into internal tasks and next steps
  • Lead customer meetings and capture notes, actions, and follow-ups


Cross-Functional Coordination

  • Coordinate with internal teams (R&D, Packaging, Supply Chain, Quality, Production) to track progress
  • Follow up on key milestones and ensure updates are reflected in project systems
  • Identify delays or risks and communicate them to the Team Lead


Retail & Launch Readiness Support

  • Tracking key milestones tied to retailer timelines and launch dates
  • Support documentation related to customer-requested compliance, labeling, and specifications


Forecasting & Planning Support

  • Maintain project data accuracy in internal systems
  • Update timelines, forecasts, and scope changes


Performance & Reporting

  • Track KPIs (timeliness, sample status, milestone completion)
  • Prepare internal and customer-facing updates


Perform other duties as assigned


Minimum Education & Experience

  • Bachelor’s degree or equivalent experience preferred
  • 2-4 years of experience in project coordination, account support, or operations
  • Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred

Knowledge, Skills & Abilities

  • Strong organizational and time management skills
  • Ability to manage multiple tasks and deadlines
  • Clear and professional communication skills
  • Detail-oriented with strong follow-through
  • Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus)
  • Willingness to learn cross-functional processes in manufacturing
  • Ability to maintain regular and predictable attendance

Travel & Working Conditions

  • Primarily Office environment – climate-controlled
  • Hybrid work arrangements may be considered
  • Travel requirements up to 10 - 15 % annually