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Hourly Customer Success Engineer Jobs in Arizona

Apriva

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Customer Success Manager (CSM) owns the post-sales operational ... Engineering, and Product teams on behalf of the customer; it is not a hands-on technical ...

Apriva, LLC

Customer Success Manager

Phoenix, AZ · On-site

$80 - $120/hr

Customer Success Manager 8 days ago Requisition ID: 1081 The Customer Success Manager (CSM) owns ... Engineering, and Product teams on behalf of the customer; it is not a hands‑on technical ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

Share customer feedback and trends with Product and Engineering. * Identify patterns in customer ... What Success Looks Like * GRR of 85% or higher and NRR of 105% or higher across your book of ...

Sbdinc

Customer Success Manager

Phoenix, AZ · On-site +1

$67K - $108K/yr

Customer Success Manager -Remote United States Come make the world and accelerate your success. It ... engineering to solve Tier 2-3 issues and bugs * 20% - Support teammates and help our customers as ...

New

Stanley Black & Decker

Customer Success Manager

Phoenix, AZ · On-site

$67K - $108K/yr

Customer Success Manager -Remote United States Come make the world and accelerate your success. It ... engineering to solve Tier 2-3 issues and bugs * 20% - Support teammates and help our customers as ...

Autodesk

Customer Success Manager, Forma

Phoenix, AZ · On-site

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...

4 Over llc

Customer Success Rep I

Phoenix, AZ · On-site

$18 - $19/hr

The Customer Success Representative (CSR) plays a key role in delivering exceptional support and ... Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test ...

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Hourly Customer Success Engineer information

What is the difference between Hourly Customer Success Engineer vs Customer Support Specialist?

AspectHourly Customer Success EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant experienceBasic customer service training, high school diploma or equivalent
Work EnvironmentTechnical teams, client sites, remoteCall centers, help desks, remote or on-site
Employer & IndustryTech companies, SaaS providersVarious industries including tech, retail, telecom

The Hourly Customer Success Engineer typically requires technical certifications and works closely with clients to ensure product adoption and technical success. In contrast, a Customer Support Specialist handles general customer inquiries and troubleshooting. Both roles are essential for customer satisfaction but differ mainly in technical complexity and scope.

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The most popular types of Customer Success Engineer jobs in Arizona are:

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Hourly Customer Success Engineer jobs near you

Customer Success Manager

Phoenix, AZ • On-site

Apriva
Software Development • 51 - 200 employees
Learn more about Aprivaexternal

Other

Re-posted 20 days ago

Job description

Customer Success Manager

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. This is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands-on technical implementation role and it does not own new-logo sales or close expansion deals. The CSM is the customer's primary day-to-day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications

  • 5–8 years of post-sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer-facing role at a payments, fintech, or B2B SaaS company.
  • Working knowledge of the payments ecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
  • Familiarity with industry standards and concepts: PCI DSS, P2PE, EMV (contact and contactless), tokenization, and unattended protocols such as MDB/ICP.
  • Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
  • Demonstrated experience managing a portfolio of accounts to measurable retention and customer-health outcomes.
  • Comfort leading executive-level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
  • Strong technical literacy — able to read an integration spec, interpret API documentation at a high level, and follow an engineering escalation conversation — without serving as the hands-on implementer.
  • Proficiency with CRM and CS tooling (e.g., Salesforce, Gainsight, ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
  • Bachelor's degree or equivalent practical experience.
  • Willingness to travel up to ~20% for customer meetings, QBRs, and industry events across Apriva's served regions.

Preferred Qualifications

  • Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCR Voyix, Toast, Square, Cantaloupe, Nayax, 365 Retail Markets).
  • Vertical experience in unattended/self-service payments (vending, micro-markets, kiosks, EV charging, parking), DEX telemetry, closed-loop processing (campus, military, employee ID), retail, mobility, or hospitality.
  • Hands-on familiarity with EMV certification workflows, processor migrations, or multi-MID enterprise deployments.
  • Experience working in a partner-led / channel-driven commercial model (ISOs, ISVs, resellers).
  • Multi-region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region-specific scheme rules and processor landscapes.
  • CSM-relevant certifications (e.g., Gainsight CCSM, SuccessCOACHING, CSPN) or payments credentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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