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Trainee Customer Success Engineer Jobs in Arizona

Apriva

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Customer Success Manager (CSM) owns the post-sales operational ... Engineering, and Product teams on behalf of the customer; it is not a hands-on technical ...

Apriva, LLC

Customer Success Manager

Phoenix, AZ · On-site

$80 - $120/hr

Customer Success Manager 8 days ago Requisition ID: 1081 The Customer Success Manager (CSM) owns ... Engineering, and Product teams on behalf of the customer; it is not a hands‑on technical ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

Share customer feedback and trends with Product and Engineering. * Identify patterns in customer ... What Success Looks Like * GRR of 85% or higher and NRR of 105% or higher across your book of ...

SCALIS

Customer Success Manager

Phoenix, AZ · On-site

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and ... Be the voice of the user in product and engineering decisions. * Assist the contract process with ...

Autodesk

Customer Success Manager, Forma

Phoenix, AZ · On-site

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...

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Trainee Customer Success Engineer information

What is the difference between Trainee Customer Success Engineer vs Customer Success Engineer?

AspectTrainee Customer Success EngineerCustomer Success Engineer
CredentialsEntry-level, often recent graduates or with basic certificationsRelevant experience, certifications, or training in customer success or technical support
Work EnvironmentTraining programs, supervised tasks, learning-focusedClient-facing, technical support, ongoing customer engagement
ResponsibilitiesLearning product features, assisting with customer queries, shadowing senior staffResolving customer issues, onboarding clients, ensuring product adoption

In summary, a Trainee Customer Success Engineer is an entry-level role focused on learning and supporting, while a Customer Success Engineer has more experience and handles direct customer interactions and technical support independently.

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The most popular types of Customer Success Engineer jobs in Arizona are:

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For Trainee Customer Success Engineer jobs in Arizona, the most frequently searched job titles are:

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Trainee Customer Success Engineer jobs near you

Customer Success Manager

Apriva

Phoenix, AZ • On-site

Other

Re-posted 18 days ago

Job description

Customer Success Manager

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. This is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands-on technical implementation role and it does not own new-logo sales or close expansion deals. The CSM is the customer's primary day-to-day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications

  • 5–8 years of post-sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer-facing role at a payments, fintech, or B2B SaaS company.
  • Working knowledge of the payments ecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
  • Familiarity with industry standards and concepts: PCI DSS, P2PE, EMV (contact and contactless), tokenization, and unattended protocols such as MDB/ICP.
  • Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
  • Demonstrated experience managing a portfolio of accounts to measurable retention and customer-health outcomes.
  • Comfort leading executive-level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
  • Strong technical literacy — able to read an integration spec, interpret API documentation at a high level, and follow an engineering escalation conversation — without serving as the hands-on implementer.
  • Proficiency with CRM and CS tooling (e.g., Salesforce, Gainsight, ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
  • Bachelor's degree or equivalent practical experience.
  • Willingness to travel up to ~20% for customer meetings, QBRs, and industry events across Apriva's served regions.

Preferred Qualifications

  • Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCR Voyix, Toast, Square, Cantaloupe, Nayax, 365 Retail Markets).
  • Vertical experience in unattended/self-service payments (vending, micro-markets, kiosks, EV charging, parking), DEX telemetry, closed-loop processing (campus, military, employee ID), retail, mobility, or hospitality.
  • Hands-on familiarity with EMV certification workflows, processor migrations, or multi-MID enterprise deployments.
  • Experience working in a partner-led / channel-driven commercial model (ISOs, ISVs, resellers).
  • Multi-region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region-specific scheme rules and processor landscapes.
  • CSM-relevant certifications (e.g., Gainsight CCSM, SuccessCOACHING, CSPN) or payments credentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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