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Customer Success Manager Remote Jobs (NOW HIRING)

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Customer Success Manager Company: Prospyr Medical Location ... Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics ...

HiddenLayer

Customer Success Manager

Boston, MA · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

HiddenLayer

Customer Success Manager

Charleston, SC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Transmit Security

Customer Success Manager

Boston, MA · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... This role can be remote, anywhere in the United States or LATAM. Responsibilities : * Create and ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Transmit Security

Customer Success Manager

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... This role can be remote, anywhere in the United States or LATAM. Responsibilities : * Create and ...

HiddenLayer

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Nutrislice

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Company: Nutrislice Work Type: Remote Employment: Full Time Location: US Seniority: Mid Level Technologies: Salesforce, ChurnZero Requirements: 3+ years in software ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve ...

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... This role can be remote, anywhere in the United States or LATAM. Responsibilities : * Create and ...

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Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do customer success manager remote jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Customer Success Manager

Prospyr, Inc

Austin, TX • On-site, Remote

$75K - $125K/yr

Full-time

Posted 5 days ago

Job description

Customer Success Manager
Company: Prospyr Medical
Location: Remote (US)
About Prospyr
Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs, POS systems, payments tools, and analytics with a single, modern platform designed for how practices actually run.
Our customers rely on Prospyr to power revenue, operations, and patient experience. Customer Success is not a support function here - it's a growth engine and a direct input into product strategy.
The Role
We're looking for a Customer Success Manager who is equal parts operator, consultant, and product partner.
You'll own high-impact customer relationships end-to-end: driving outcomes, pushing adoption, surfacing product gaps, and helping shape what we build next. This role is hands-on, fast-moving, and highly cross-functional - ideal for someone who likes ambiguity, ownership, and real influence.
What You'll Do
Own Customer Outcomes & Growth
  • Act as the strategic partner for a portfolio of high-value customers
  • Drive retention, expansion, and long-term customer value - not just "happiness"
  • Identify risks early, create action plans, and push customers toward measurable ROI
  • Lead QBRs, success plans, and executive-level conversations with practice owners and operators

Build Scalable Customer Education
  • Create scalable onboarding and education programs that reduce dependency on 1:1 support
  • Develop playbooks, workflows, and best-practice guides for complex operational use cases
  • Turn real customer learnings into repeatable content that helps every customer succeed faster

Drive Product Adoption
  • Lead adoption of new features, AI tools, and workflows across your book of business
  • Own customer-facing rollout strategy for major product launches
  • Help customers rethink and modernize their internal processes to fully leverage Prospyr

Influence the Product Roadmap
  • Be the voice of the customer in product discussions - grounded in real usage
  • Work directly with Product and Engineering to translate customer problems into solutions
  • Participate in betas, pilots, and early feature testing with customers
  • Close the loop: validate that what we ship actually solves the problem

Operate Cross-Functionally
  • Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle
  • Help define Customer Success processes, metrics, and tooling as the company scales

What We're Looking For
Required
  • 3-6+ years in Customer Success, Account Management, or similar roles in B2B SaaS or in Management Consulting
  • Proven ability to drive retention, expansion, and adoption in complex products
  • Comfort operating in ambiguity and building process where none exists
  • Strong communication skills
  • Bias toward action, ownership, and accountability

Preferred
  • Experience working closely with Product and Engineering teams
  • Familiarity with EMR, POS, payments, subscriptions, or analytics platforms

Why Prospyr
  • Direct influence on customers, product direction, and company trajectory
  • Ownership and autonomy - this role shapes how Customer Success works at Prospyr
  • A fast-growing company with real product-market fit and deeply engaged customers
  • Competitive compensation, equity, and benefits
  • Remote-first, high-trust, execution-focused culture

Apply