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Customer Success Manager Remote Jobs (NOW HIRING)

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... This role can be remote, anywhere in the United States or LATAM. Responsibilities : * Create and ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

Rasa

Customer Success Manager

$85K - $128K/yr

This is a remote position, but we cannot hire anybody outside of the USA for this position. * Rasa ... We are hiring a Customer Success Manager to support our company's growth by investing in our ...

Nutrislice

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Company: Nutrislice Work Type: Remote Employment: Full Time Location: US Seniority: Mid Level Technologies: Salesforce, ChurnZero Requirements: 3+ years in software ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group within Constellation Software Inc. (CSI), is a leading SaaS platform in the partner and affiliate ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Ability to build rapport with customer champions and work colleagues in a remote setting

Talent Voyager

Customer Success Manager

Tampa, FL · On-site +1

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... Location: Tampa, Florida - Rocky Point area (the company is open to both hybrid and remote ...

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... As a Customer Success Manager, you will work with an established client base and be responsible for ...

Talent Voyager

Customer Success Manager

Tampa, FL · Remote

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... Location: Tampa, Florida -- Rocky Point area (the company is open to both hybrid and remote ...

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Customer Success Manager Remote information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager remote jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What cities are hiring for Customer Success Manager Remote jobs? Cities with the most Customer Success Manager Remote job openings:
What are the most commonly searched types of Customer Success Remote jobs? The most popular types of Customer Success Remote jobs are:
What states have the most Customer Success Manager Remote jobs? States with the most job openings for Customer Success Manager Remote jobs include:
What job categories do people searching Customer Success Manager Remote jobs look for? The top searched job categories for Customer Success Manager Remote jobs are:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Trivium

Chicago, IL • Remote

$3.5K - $7.0K/mo

Full-time

Posted 14 days ago

Job description

Customer Success Manager (CSM) - Remote

Location: Remote - US, UK or Canada (native-level American English - mandatory)
Salary: $3,500-$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities
  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us
  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.

Apply