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Freelance Customer Success Manager Jobs (NOW HIRING)

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Description Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

PEX

Customer Success Manager

Customer Success Manager At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Valsoft Services

Customer Success Manager

Customer Success Manager At Qmatic, our purpose is clear: a world where everyone can access the services they need. For more than 40 years, we have shaped how people connect with essential services ...

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

BlinkOps

Customer Success Manager

$100K - $170K/yr

About this Role Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a ...

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Freelance Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do freelance customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for freelance customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a freelance customer success manager?

A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.

What are the key skills and qualifications needed to thrive as a freelance customer success manager?

To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.

What are some of the unique challenges freelance customer success managers face compared to those in traditional full-time roles?

Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.

More about Freelance Customer Success Manager jobs

What cities are hiring for Freelance Customer Success Manager jobs?

Cities with the most Freelance Customer Success Manager job openings:

What are the most commonly searched types of Customer Success Manager jobs?

The most popular types of Customer Success Manager jobs are:

What states have the most Freelance Customer Success Manager jobs?

States with the most job openings for Freelance Customer Success Manager jobs include:

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Freelance Customer Success Manager jobs near you
Infographic showing various Freelance Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Fiverr

Manhattan, NY • On-site, Remote

$80K - $88K/yr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Onboard high-value customers with a full demo.

  • Build and maintain strong, long-lasting customer relationships.

  • Increase retention and growth of Fiverr's most valuable customers.

Job description

Description
Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the Fiverr Customer Success team might be for you.
Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr's sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
The US base salary range for this full-time position is $80,000 - $88,000. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations and other job-related qualifications, and alignment with market data. In addition to salary, this position may be eligible for equity and benefits.
What am I going to do?
  • Onboard high-value customers with a full demo
  • Build and maintain strong, long-lasting customer relationships
  • Increase retention and growth of Fiverr's most valuable customers
  • Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
  • Identify business opportunities with customers and generate outstanding customer business experience to improve retention
  • Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
  • Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
  • Provide strategic advice to our customers to increase their loyalty to Fiverr.
  • Utilize AI tools to gain further customer insights

Requirements
  • 1-2 years account management or customer success experience in tech required.
  • Fluent English is a must; proficiency in an additional language is preferred.
  • Excellent verbal and written communication skills.
  • Experience delivering customer-focused solutions and conducting onboarding webinars.
  • Strong analytical skills to translate data into insights and create structure in ambiguous situations.
  • Passion for technology and Gig Economy.
  • Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.
  • Experience using AI tools

Equal opportunities
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

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