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Freelance Customer Success Manager Jobs (NOW HIRING)

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Description Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.

New

Streamline Healthcare Solutions

OR

$70K - $95K/yr

Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

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Freelance Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do freelance customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for freelance customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How to make 1000 a week remotely?

A Freelance Customer Success Manager can earn $1,000 or more weekly by building a strong client base, offering specialized services, and setting competitive rates. Success depends on experience, communication skills, and the ability to manage multiple clients efficiently, often using tools like CRM software and maintaining flexible schedules.

What are some of the unique challenges Freelance Customer Success Managers face compared to those in traditional full-time roles?

Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.

What are the key skills and qualifications needed to thrive in the Freelance Customer Success Manager position, and why are they important?

To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.

Will AI replace CSM?

AI cannot fully replace a Customer Success Manager (CSM), as the role relies on building relationships, understanding client needs, and providing personalized support. While AI tools can assist with data analysis and automating routine tasks, CSMs are essential for strategic communication and managing complex customer interactions. The role may evolve to incorporate more technology, but human skills remain critical for success in customer management.

How can I make 2000 a week working from home?

A Freelance Customer Success Manager can earn $2,000 a week by securing multiple clients, setting competitive hourly or project-based rates, and efficiently managing their workload. Building a strong online presence, developing specialized skills, and using freelance platforms can help increase earning potential and client opportunities.

Can you be a freelance customer success manager?

Yes, a customer success manager can work as a freelancer by offering their services independently to multiple clients. Freelance customer success managers typically need strong communication skills, industry knowledge, and familiarity with customer relationship management (CRM) tools. They often set their own schedules and may require relevant certifications or experience in customer success roles.

What is a Freelance Customer Success Manager job?

A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.

More about Freelance Customer Success Manager jobs
What cities are hiring for Freelance Customer Success Manager jobs? Cities with the most Freelance Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Freelance Customer Success Manager jobs? States with the most job openings for Freelance Customer Success Manager jobs include:
What job categories do people searching Freelance Customer Success Manager jobs look for? The top searched job categories for Freelance Customer Success Manager jobs are:
Freelance Customer Success Manager jobs near you
Infographic showing various Freelance Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Fiverr

Manhattan, NY • On-site, Remote

$80K - $88K/yr

Full-time

Posted 12 days ago

Job description

Description
Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the Fiverr Customer Success team might be for you.
Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr's sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
The US base salary range for this full-time position is $80,000 - $88,000. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations and other job-related qualifications, and alignment with market data. In addition to salary, this position may be eligible for equity and benefits.
What am I going to do?
  • Onboard high-value customers with a full demo
  • Build and maintain strong, long-lasting customer relationships
  • Increase retention and growth of Fiverr's most valuable customers
  • Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
  • Identify business opportunities with customers and generate outstanding customer business experience to improve retention
  • Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
  • Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
  • Provide strategic advice to our customers to increase their loyalty to Fiverr.
  • Utilize AI tools to gain further customer insights

Requirements
  • 1-2 years account management or customer success experience in tech required.
  • Fluent English is a must; proficiency in an additional language is preferred.
  • Excellent verbal and written communication skills.
  • Experience delivering customer-focused solutions and conducting onboarding webinars.
  • Strong analytical skills to translate data into insights and create structure in ambiguous situations.
  • Passion for technology and Gig Economy.
  • Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.
  • Experience using AI tools

Equal opportunities
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

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