We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Manager, Customer Success
Orlando, FL · On-site
Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.
Manager, Customer Success
Orlando, FL · On-site
Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.
Customer Success Manager
Denver, CO · On-site
About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...
New
Customer Success Manager
Denver, CO · On-site
About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...
New
Customer Success Manager
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Manager
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
New
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
New
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...
Quick apply
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager
Los Angeles, CA · On-site
The Customer Success Manager will serve as the company's product expert, directly shaping customers' experiences within their platform. You will build relationships with users, identify and solve ...
Customer Success Manager
Los Angeles, CA · On-site
The Customer Success Manager will serve as the company's product expert, directly shaping customers' experiences within their platform. You will build relationships with users, identify and solve ...
Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...
Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
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As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Denver, CO · On-site
$85K/yr
Your Mission As a Customer Success Manager, you'll make sure our customers are getting maximum value from Qwilr. You'll manage a dedicated portfolio of accounts and deliver superior service across ...
Customer Success Manager
Denver, CO · On-site
$85K/yr
Your Mission As a Customer Success Manager, you'll make sure our customers are getting maximum value from Qwilr. You'll manage a dedicated portfolio of accounts and deliver superior service across ...
Customer Success Manager FLSA Status: Exempt Department: Customer Success Reports to: Vice President Customer Experience Transflo is an equal opportunity employer, committed to diversity and ...
Customer Success Manager FLSA Status: Exempt Department: Customer Success Reports to: Vice President Customer Experience Transflo is an equal opportunity employer, committed to diversity and ...
Customer Success Manager
$80K - $110K/yr
As a Customer Success Manager, you'll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their ...
Customer Success Manager
$80K - $110K/yr
As a Customer Success Manager, you'll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their ...
$66K - $87K/yr
The salary range for this job is $66,000 - $87,000/year + Bonus As a Customer Success Manager , you will own customer relationships after onboarding and ensure clients continue to realize value from ...
$66K - $87K/yr
The salary range for this job is $66,000 - $87,000/year + Bonus As a Customer Success Manager , you will own customer relationships after onboarding and ensure clients continue to realize value from ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
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Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team ...
Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team ...
Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team ...
Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing data-driven insights, recommendations, and best practices to support their goals. This team ...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...
Manager Customer Success Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do manager customer success manager jobs pay per year?
As of Jul 16, 2026, the average yearly pay for manager customer success manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?
To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
Is being a CSM stressful?
Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.
What is a Customer Success Manager?
A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.
How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?
A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.
What is a typical CSM salary?
A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.
Is a Customer Success Manager a manager?
A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.
What is the difference between Manager Customer Success Manager vs Customer Support Manager?
| Aspect | Manager Customer Success Manager | Customer Support Manager |
|---|---|---|
| Primary Focus | Building long-term customer relationships and ensuring product adoption | Handling customer inquiries, troubleshooting, and resolving issues |
| Required Skills | Customer relationship management, strategic planning, communication | Technical knowledge, problem-solving, communication |
| Work Environment | Proactive engagement, account management, cross-department collaboration | Reactive support, call centers, help desks |
| Industry Usage | Common in SaaS, tech, and subscription services | Widespread across various industries including retail and telecom |
The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.
Will AI replace CSM?
AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
More about Manager Customer Success Manager jobs
What cities are hiring for Manager Customer Success Manager jobs? Cities with the most Manager Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Manager Customer Success Manager jobs? States with the most job openings for Manager Customer Success Manager jobs include:
What job categories do people searching Manager Customer Success Manager jobs look for? The top searched job categories for Manager Customer Success Manager jobs are:
- Project Success Manager
- Account Success Manager
- Urgently Hiring Senior Customer Success Manager
- Remote Senior Customer Success Manager
- Remote Senior Customer Success
- Overnight Virtual Customer Success Manager
- Weekend Customer Success Manager
- Flex Time Customer Success Manager Remote
- Full Time Senior Customer Success Manager
- Customer Success Manager Ii
Full-time
Posted 28 days ago
Job description
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software solutions used by public library systems. The team consists of Customer Success professionals across North America and reports to the Manager, Customer Success. We have a strong focus on customer strategy, retention, and product adoption, and we would love to speak with you if you have experience within library systems and customer relationship management environments.
About You - experience, education, skills, and accomplishments
- Bachelor's degree or equivalent, relevant work experience
- Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
- At least 2+ years of experience using CRM systems in a customer-facing environment
It would be great if you also have . . .
- Master's degree in library science (MLS)
- Experience working with library software systems
- Experience working with customer feedback, insights, and success planning
- Ability to manage multiple customer accounts simultaneously
What will you be doing in this role?
- Build and maintain strong, long-term relationships with customer stakeholders
- Drive customer retention, satisfaction, and loyalty through proactive engagement
- Gather and analyze customer feedback to improve service delivery
- Identify risks to customer success and implement mitigation strategies
- Collaborate cross-functionally to ensure seamless customer experience
- Support growth by expanding customer adoption of products and services
Product you will be supporting
You will support innovative library software solutions used by public institutions. These platforms are critical to helping libraries manage resources, improve access to information, and deliver value to their communities. This requires understanding customer goals and ensuring the software aligns with their strategic plans.
About the Team
Our Customer Success team works with library systems across North America, providing strategic guidance and support to ensure maximum value from our products. Each Customer Success Manager serves as one of the primary points of contact, managing a portfolio of customers.
The team partners closely with Account Managers and other internal stakeholders to proactively address challenges, improve customer outcomes, and drive long-term success. Regular customer engagement includes quarterly business reviews, ongoing communication, and strategic planning.
Hours of Work
This is a full-time, hybrid position working Monday-Friday, 8:00 AM-5:00 PM EST. Occasional travel may be required
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.