Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...
Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...
Manager, Customer Success
Manhattan, NY · On-site
$137K - $147K/yr
Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships ...
Manager, Customer Success
Manhattan, NY · On-site
$137K - $147K/yr
Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships ...
Customer Success Manager
Centennial, CO · On-site
$83K - $117K/yr
Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...
Quick apply
Customer Success Manager
Centennial, CO · On-site
$83K - $117K/yr
Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager At Violet, we're on a mission to create more human, identity-centered healthcare. We all deserve to be cared for by clinicians and care providers that understand our ...
New
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager At Violet, we're on a mission to create more human, identity-centered healthcare. We all deserve to be cared for by clinicians and care providers that understand our ...
New
Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...
Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...
Customer Success Manager
Denver, CO · On-site
Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...
Customer Success Manager
Denver, CO · On-site
Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...
Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...
Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...
Customer Success Manager
New York, NY · On-site
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...
Customer Success Manager
New York, NY · On-site
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...
Customer Success Manager
$75K - $85K/yr
As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...
Customer Success Manager
$75K - $85K/yr
As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our solutions. You will serve as a ...
Customer Success Manager Location: Duluth, GA, US Barco is looking for a highly motivated and customer-focused professional to join our Control Rooms organization in the United States. This unique ...
New
Customer Success Manager Location: Duluth, GA, US Barco is looking for a highly motivated and customer-focused professional to join our Control Rooms organization in the United States. This unique ...
New
Customer Success Manager
Grand Rapids, MI · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
Grand Rapids, MI · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
Fremont, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
Fremont, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
New York, NY · On-site
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Manager
New York, NY · On-site
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Quick apply
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Description The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A ...
Description The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A ...
Customer Success Manager TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance ...
Customer Success Manager TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance ...
Customer Success Manager
Boston, MA · Hybrid
Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...
Customer Success Manager
Boston, MA · Hybrid
Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
San Francisco, CA · On-site
$106K - $125K/yr
Customer Success Manager Denver, Colorado, United States; San Francisco, California, United States Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and ...
Customer Success Manager
San Francisco, CA · On-site
$106K - $125K/yr
Customer Success Manager Denver, Colorado, United States; San Francisco, California, United States Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and ...
Manager Customer Success Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do manager customer success manager jobs pay per year?
As of Aug 6, 2026, the average yearly pay for manager customer success manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?
To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
What is a customer success manager?
A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.
How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?
A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.
What is the difference between Manager Customer Success Manager vs Customer Support Manager?
| Aspect | Manager Customer Success Manager | Customer Support Manager |
|---|---|---|
| Primary Focus | Building long-term customer relationships and ensuring product adoption | Handling customer inquiries, troubleshooting, and resolving issues |
| Required Skills | Customer relationship management, strategic planning, communication | Technical knowledge, problem-solving, communication |
| Work Environment | Proactive engagement, account management, cross-department collaboration | Reactive support, call centers, help desks |
| Industry Usage | Common in SaaS, tech, and subscription services | Widespread across various industries including retail and telecom |
The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.
What does a manager of customer success do?
A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.
More about Manager Customer Success Manager jobs
What cities are hiring for Manager Customer Success Manager jobs? Cities with the most Manager Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Manager Customer Success Manager jobs? States with the most job openings for Manager Customer Success Manager jobs include:
What job categories do people searching Manager Customer Success Manager jobs look for? The top searched job categories for Manager Customer Success Manager jobs are:
- Full Time Customer Success Manager Remote
- Project Success Manager
- Account Success Manager
- Remote Senior Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Remote Senior Customer Success
- Overnight Virtual Customer Success Manager
- Full Time Senior Customer Success Manager
- Customer Success Manager Ii
- Work From Home Customer Success Manager Remote
Okta rating
9.8
Based on 5 frontline employees who took The Breakroom Quiz
3rd of 242 rated software companies
Job description
Customer Success Manager
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the SLED Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets.
About Okta
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2009