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Manager Customer Success Manager Jobs (NOW HIRING)

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

Customer Success Manager We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative

Stripe

Manager, Customer Success

Atlanta, GA · On-site

$205K - $307K/yr

Manager, Customer Success Stripe is a financial infrastructure platform for businesses. Millions of companies--from the world's largest enterprises to the most ambitious startups--use Stripe to

Antithesis

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Antithesis is not a traditional SaaS product, and this is not a traditional Customer Success role. Our customers are software engineers, engineering managers, architects, and

Open Sas

Manager, Customer Success

Cary, NC · On-site

We are seeking a Programmatic Manager of Customer Success Managers in the customer success organization. This position is responsible for leading and developing a high-performing, expert team of

SS&C

Manager, Customer Success

New York, NY · Hybrid

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial

Litera

Manager, Customer Success

Austin, TX

Ready to Help Shape the Future of Legal Tech?! At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we RaiseTheBar for what's possible through AI,

Dark Trace

Customer Success Manager

Chicago, IL · On-site

$100K - $115K/yr

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity

Techdinamics

Customer Success Manager

Customer Success Manager Techdinamics is a technology company specializing in simplifying and automating fulfillment operations. As a trusted partner for shippers, we provide a comprehensive suite of

New

Verint Systems

Manager, Customer Success

Columbia, SC · On-site

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined

Volaris Group

Customer Success Manager

Customer Success Manager About the Role: We are looking for a driven, relationship-focused Customer Success Manager to join our growing team. This is a foundational role, and you will have a direct

Verint Systems

Manager, Customer Success

Hartford, CT · On-site

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined

Stripe

Manager, Customer Success

Atlanta, GA · On-site

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept

Honeywell

Sr Manager, Customer Success

Houston, TX · On-site

$142K - $179K/yr

The Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention, and

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All JobsManager Customer Success Manager Jobs

Manager Customer Success Manager information

See salary details

$23K

$61.4K

$102.5K

How much do manager customer success manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for manager customer success manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How much are customer success managers paid?

Customer Success Managers typically earn between $60,000 and $120,000 annually, depending on experience, location, and company size. Salaries can be higher in tech and SaaS industries, especially for those with specialized skills or certifications. Compensation often includes bonuses and benefits related to customer retention and satisfaction metrics.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $120,000 annually in the United States. Senior CSMs or those in high-demand industries may earn higher compensation, often including bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

Is a Customer Success Manager a manager?

A Customer Success Manager (CSM) is a role focused on maintaining customer relationships and ensuring satisfaction. While some CSMs may have team leadership responsibilities, the role itself is primarily customer-facing and does not always involve managing a team. The managerial aspect depends on the company's structure and the specific job level.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a salary that ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many CSMs also receive performance bonuses and benefits, with higher earnings often linked to skills in communication, CRM tools, and client retention strategies.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

More about Manager Customer Success Manager jobs
What cities are hiring for Manager Customer Success Manager jobs? Cities with the most Manager Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Manager Customer Success Manager jobs? States with the most job openings for Manager Customer Success Manager jobs include:
What job categories do people searching Manager Customer Success Manager jobs look for? The top searched job categories for Manager Customer Success Manager jobs are:
Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Customer Success Manager

Clarivate

Ann Arbor, MI • On-site

Other

Posted 6 days ago

Job description

Customer Success Manager

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software solutions used by public library systems. The team consists of Customer Success professionals across North America and reports to the Manager, Customer Success. We have a strong focus on customer strategy, retention, and product adoption, and we would love to speak with you if you have experience within library systems and customer relationship management environments.

About You – experience, education, skills, and accomplishments
  • Bachelor's degree or equivalent, relevant work experience
  • Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
  • At least 2+ years of experience using CRM systems in a customer-facing environment

It would be great if you also have ...

  • Master's degree in library science (MLS)
  • Experience working with library software systems
  • Experience working with customer feedback, insights, and success planning
  • Ability to manage multiple customer accounts simultaneously
What will you be doing in this role?
  • Build and maintain strong, long-term relationships with customer stakeholders
  • Drive customer retention, satisfaction, and loyalty through proactive engagement
  • Gather and analyze customer feedback to improve service delivery
  • Identify risks to customer success and implement mitigation strategies
  • Collaborate cross-functionally to ensure seamless customer experience
  • Support growth by expanding customer adoption of products and services

Product you will be supporting

You will support innovative library software solutions used by public institutions. These platforms are critical to helping libraries manage resources, improve access to information, and deliver value to their communities. This requires understanding customer goals and ensuring the software aligns with their strategic plans.

About the Team

Our Customer Success team works with library systems across North America, providing strategic guidance and support to ensure maximum value from our products. Each Customer Success Manager serves as one of the primary points of contact, managing a portfolio of customers.

The team partners closely with Account Managers and other internal stakeholders to proactively address challenges, improve customer outcomes, and drive long-term success. Regular customer engagement includes quarterly business reviews, ongoing communication, and strategic planning.

Hours of Work

This is a full-time, hybrid position working Monday–Friday, 8:00 AM–5:00 PM EST. Occasional travel may be required.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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