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Manager Customer Success Manager Jobs in Connecticut

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Sectra

Customer Success Manager

Shelton, CT · On-site

$130 - $150/hr

Customer Success Manager At Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations operate more effectively and securely. Our success is ...

Thekey

Client Success Manager

Glastonbury, CT · On-site

... customer experience. This includes guidance from our Scientific Advisory Board, made up of nine ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

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Manager Customer Success Manager information

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Connecticut?

The most popular types of Customer Success Manager jobs in Connecticut are:

What are popular job titles related to Manager Customer Success Manager jobs in Connecticut?

For Manager Customer Success Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Manager Customer Success Manager jobs in Connecticut look for?

The top searched job categories for Manager Customer Success Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Manager Customer Success Manager jobs?

Cities in Connecticut with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you

Customer Success Manager

Ritchie Bros.

Norwalk, CT • On-site

$101K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Manage a portfolio of strategic customer accounts after go-live and serve as the primary relationship owner.

  • Execute regular check-ins, business reviews, and monitor customer health to ensure clients receive measurable value from the platform.

  • Support renewal strategies, identify expansion opportunities, and collaborate with internal teams to resolve client needs and improve customer outcomes.

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live.
The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes.
This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Why Join Us
This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will play a meaningful role in strengthening customer relationships, improving retention, increasing client value, and helping shape the next stage of our post-sale customer experience.
You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction, renewal outcomes, and long-term business growth.
Responsibilities
Strategic Account Ownership
  • Own and manage a portfolio of strategic customer accounts after go-live.
  • Serve as the primary post-sale relationship owner and trusted advisor for assigned clients.
  • Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.
  • Develop a deep understanding of each client's business goals, operating model, success criteria, and long-term growth opportunities.
  • Create and maintain account plans that support adoption, retention, renewal readiness, and expansion.

Customer Success Execution
  • Execute a structured Customer Success playbook, including regular client check-ins, business reviews, success planning, and proactive account management.
  • Lead Quarterly Business Reviews and Executive Business Reviews that communicate performance, adoption, value realization, risks, and next steps.
  • Monitor customer health using available data such as usage trends, order volume, support activity, renewal timing, stakeholder engagement, and client feedback.
  • Identify churn risk early and develop action plans to improve account health and retention.
  • Track client goals and outcomes to ensure customers receive measurable value from the platform.

Renewal, Retention, and Growth
  • Support renewal strategy and renewal readiness for assigned accounts.
  • Partner with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
  • Help improve retention, customer satisfaction, gross revenue retention, and net revenue retention outcomes.
  • Proactively identify opportunities to increase client engagement, platform utilization, and long-term account value.
  • Balance customer advocacy with business priorities and commercial discipline.

Cross-Functional Collaboration
  • Work closely with Sales, Product, Support, Implementation, Engineering, and other internal teams to resolve client needs and improve the customer experience.
  • Coordinate internal resources to address escalations, technical questions, service issues, enhancement requests, and adoption barriers.
  • Translate customer feedback into clear, actionable insights for internal teams.
  • Help ensure a seamless transition from implementation to long-term customer success ownership.
  • Contribute to process improvement as the Customer Success function continues to mature.

Platform, Data, and Process Management
  • Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to manage account activity, document client needs, track issues, and support internal collaboration.
  • Maintain accurate account records, meeting notes, success plans, renewal information, and action items.
  • Analyze customer data to a practical degree, including adoption trends, usage activity, order volume, support tickets, customer health, and renewal risk.
  • Use data and client insights to guide conversations, prioritize action, and support account strategy.

Qualifications
Ideal Candidate Profile
The ideal candidate is a strategic relationship builder who can operate comfortably between customer advocacy, account growth, issue resolution, and business outcome management. They are proactive, structured, polished, analytical, technically curious, and commercially minded.
They should be comfortable managing complex client relationships, working across internal teams, presenting to senior stakeholders, and using both data and relationship insight to drive better customer outcomes.
Qualifications
  • 5+ years of experience in Customer Success, Account Management, Client Success, Strategic Account Management, or a related client-facing role.
  • Experience managing enterprise, strategic, global, multi-location, or complex B2B accounts.
  • Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor services, fleet services, or related industries strongly preferred.
  • Proven ability to build trusted relationships with stakeholders at multiple levels, including executives.
  • Strong communication and presentation skills, with the ability to lead strategic client conversations and business reviews.
  • Commercially aware, with experience supporting renewals, retention, account growth, upsell, cross-sell, or expansion opportunities.
  • Ability to identify customer risk, develop mitigation plans, and drive cross-functional action.
  • Strong enough technical acumen to understand platform functionality, integrations, customer workflows, and technical escalations, and to communicate those concepts clearly to clients.
  • Working knowledge of procurement workflows, supplier onboarding, punchout, cXML, EDI, integrations, or platform-based transaction models is a strong plus.
  • Experience using tools such as Salesforce, Jira, Confluence, Google Sheets, Google Docs, Gemini, Copilot, or similar systems.
  • Strong organizational skills with the ability to manage multiple accounts, priorities, meetings, and follow-up actions.
  • Comfortable working in a hybrid office environment, with required in-office presence Tuesday through Thursday.
  • Willingness to travel occasionally for client meetings, executive reviews, trade shows, or industry events.

About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

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