ZipRecruiter

Log In

1

Associate Customer Success Manager Jobs in Connecticut

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Sectra

Customer Success Manager

Shelton, CT · On-site

$130 - $150/hr

Customer Success Manager At Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations operate more effectively and securely. Our success is ...

New

Cleo

Customer Success Manager

Hartford, CT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associate Finario is a fast growing Software-as-a-Service technology company ... Manage implementations through steady state application use. * Training - improve existing training ...

iCIMS

Senior Manager, Customer Success

Hartford, CT · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

next page

Showing results 1-20

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Connecticut

Associate Customer Success Manager information

See Connecticut salary details

$17.6K

$50.4K

$88.5K

How much do associate customer success manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for associate customer success manager in Connecticut is $50,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Connecticut?

The most popular types of Customer Success Manager jobs in Connecticut are:

What are popular job titles related to Associate Customer Success Manager jobs in Connecticut?

For Associate Customer Success Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Connecticut look for?

The top searched job categories for Associate Customer Success Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Associate Customer Success Manager jobs?

Cities in Connecticut with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Connecticut as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,410 per year, or $24.2 per hour.

Customer Success Manager

Ralliant

Plainville, CT • On-site

Other

Re-posted 21 days ago

Job description

North America Customer Success Manager

Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing

The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.

Key Responsibilities:

Customer Success Strategy & Operating Model

  • Lead a unified customer success model across tactical support and strategic account teams.
  • Establish clear roles, service standards, escalation paths, and engagement expectations.
  • Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development

  • Coach, develop, and support a high-performing Customer Success team.
  • Set priorities, allocate resources, and reinforce accountability through regular performance cadence.
  • Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience

  • Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.
  • Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.
  • Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support

  • Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.
  • Partner with Sales and Commercial teams to align customer support with account priorities and business needs.
  • Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption

  • Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.
  • Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.
  • Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:

Required

  • 7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.
  • Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.
  • Strong problem-solving and analytical capability with experience using KPIs to improve performance.
  • Ability to influence across functions and resolve customer or operational issues in a matrixed environment.
  • Familiarity with CRM, ERP, case management, or reporting systems.

Preferred

  • Bachelor's degree in related field
  • Experience leading both high-volume service teams and strategic customer-facing support roles.
  • Experience in industrial, manufacturing, technical products, or complex B2B environments.
  • Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.
  • Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:

This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.

Apply