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Weekend Customer Success Jobs in Connecticut (NOW HIRING)

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

RB Global Inc.

Customer Success Manager

Norwalk, CT · On-site

Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Finario

Customer Success Associate

Stamford, CT · On-site

Customer Success Associate Finario is a fast growing Software-as-a-Service technology company providing a suite of intelligent capital planning & portfolio strategy solutions to leading industrial ...

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a ...

Finario

Customer Success Associate

Stamford, CT

The Finario Customer Success team drives awareness, implementation and adoption of the Finario solution while working alongside our product, sales and engineering teams. Customer Success Associates ...

Finario

Customer Success Associate

Stamford, CT · On-site

The Finario Customer Success team drives awareness, implementation and adoption of the Finario solution while working alongside our product, sales and engineering teams. Customer Success Associates ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

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All JobsCustomer Success JobsWeekend Customer Success JobsWeekend Customer Success Jobs in Connecticut

Weekend Customer Success information

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

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For Weekend Customer Success jobs in Connecticut, the most frequently searched job titles are:

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Weekend Customer Success jobs near you

Customer Success Manager

Ritchie Bros.

Norwalk, CT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live.
The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes.
This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Why Join Us
This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will play a meaningful role in strengthening customer relationships, improving retention, increasing client value, and helping shape the next stage of our post-sale customer experience.
You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction, renewal outcomes, and long-term business growth.
Responsibilities
Strategic Account Ownership
  • Own and manage a portfolio of strategic customer accounts after go-live.
  • Serve as the primary post-sale relationship owner and trusted advisor for assigned clients.
  • Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.
  • Develop a deep understanding of each client's business goals, operating model, success criteria, and long-term growth opportunities.
  • Create and maintain account plans that support adoption, retention, renewal readiness, and expansion.
Customer Success Execution
  • Execute a structured Customer Success playbook, including regular client check-ins, business reviews, success planning, and proactive account management.
  • Lead Quarterly Business Reviews and Executive Business Reviews that communicate performance, adoption, value realization, risks, and next steps.
  • Monitor customer health using available data such as usage trends, order volume, support activity, renewal timing, stakeholder engagement, and client feedback.
  • Identify churn risk early and develop action plans to improve account health and retention.
  • Track client goals and outcomes to ensure customers receive measurable value from the platform.
Renewal, Retention, and Growth
  • Support renewal strategy and renewal readiness for assigned accounts.
  • Partner with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
  • Help improve retention, customer satisfaction, gross revenue retention, and net revenue retention outcomes.
  • Proactively identify opportunities to increase client engagement, platform utilization, and long-term account value.
  • Balance customer advocacy with business priorities and commercial discipline.
Cross-Functional Collaboration
  • Work closely with Sales, Product, Support, Implementation, Engineering, and other internal teams to resolve client needs and improve the customer experience.
  • Coordinate internal resources to address escalations, technical questions, service issues, enhancement requests, and adoption barriers.
  • Translate customer feedback into clear, actionable insights for internal teams.
  • Help ensure a seamless transition from implementation to long-term customer success ownership.
  • Contribute to process improvement as the Customer Success function continues to mature.
Platform, Data, and Process Management
  • Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to manage account activity, document client needs, track issues, and support internal collaboration.
  • Maintain accurate account records, meeting notes, success plans, renewal information, and action items.
  • Analyze customer data to a practical degree, including adoption trends, usage activity, order volume, support tickets, customer health, and renewal risk.
  • Use data and client insights to guide conversations, prioritize action, and support account strategy.
Qualifications
Ideal Candidate Profile
The ideal candidate is a strategic relationship builder who can operate comfortably between customer advocacy, account growth, issue resolution, and business outcome management. They are proactive, structured, polished, analytical, technically curious, and commercially minded.
They should be comfortable managing complex client relationships, working across internal teams, presenting to senior stakeholders, and using both data and relationship insight to drive better customer outcomes.
Qualifications
  • 5+ years of experience in Customer Success, Account Management, Client Success, Strategic Account Management, or a related client-facing role.
  • Experience managing enterprise, strategic, global, multi-location, or complex B2B accounts.
  • Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor services, fleet services, or related industries strongly preferred.
  • Proven ability to build trusted relationships with stakeholders at multiple levels, including executives.
  • Strong communication and presentation skills, with the ability to lead strategic client conversations and business reviews.
  • Commercially aware, with experience supporting renewals, retention, account growth, upsell, cross-sell, or expansion opportunities.
  • Ability to identify customer risk, develop mitigation plans, and drive cross-functional action.
  • Strong enough technical acumen to understand platform functionality, integrations, customer workflows, and technical escalations, and to communicate those concepts clearly to clients.
  • Working knowledge of procurement workflows, supplier onboarding, punchout, cXML, EDI, integrations, or platform-based transaction models is a strong plus.
  • Experience using tools such as Salesforce, Jira, Confluence, Google Sheets, Google Docs, Gemini, Copilot, or similar systems.
  • Strong organizational skills with the ability to manage multiple accounts, priorities, meetings, and follow-up actions.
  • Comfortable working in a hybrid office environment, with required in-office presence Tuesday through Thursday.
  • Willingness to travel occasionally for client meetings, executive reviews, trade shows, or industry events.

About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

What Ritchie Bros. Auctioneers employees say

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