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Weekend Customer Success Jobs in Connecticut (NOW HIRING)

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Finario Corp.

Customer Success Associate

Stamford, CT · On-site

$65 - $90/hr

The Finario Customer Success team drives awareness, implementation and adoption of the Finario solution while working alongside our product, sales and engineering teams. Customer Success Associates ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Sectra

Customer Success Manager

Shelton, CT · On-site

$130 - $150/hr

Customer Success Manager At Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations operate more effectively and securely. Our success is ...

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All JobsCustomer Success JobsWeekend Customer Success JobsWeekend Customer Success Jobs in Connecticut

Weekend Customer Success information

What is the difference between Weekend Customer Success vs Weekend Customer Support?

AspectWeekend Customer SuccessWeekend Customer Support
Primary FocusBuilding long-term client relationships and ensuring customer successProviding technical assistance and resolving immediate customer issues
Required SkillsCommunication, relationship management, product knowledgeTroubleshooting, technical knowledge, problem-solving
Work EnvironmentProactive engagement, strategic planningReactive support, issue resolution
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.

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The most popular types of Customer Success jobs in Connecticut are:

What are popular job titles related to Weekend Customer Success jobs in Connecticut?

For Weekend Customer Success jobs in Connecticut, the most frequently searched job titles are:

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Weekend Customer Success jobs near you

Customer Success Manager

Ralliant

Plainville, CT • On-site

$140 - $190/hr

Other

Re-posted 28 days ago

Job description

North America Customer Success Manager

Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift from reactive support to a proactive, high‑impact engagement model that drives key account satisfaction, retention, and overall customer experience.

Customer Success Strategy & Operating Model
  • Lead a unified customer success model across tactical support and strategic account teams.
  • Establish clear roles, service standards, escalation paths, and engagement expectations.
  • Shift the team from reactive issue resolution toward proactive customer management.
Team Leadership & Development
  • Coach, develop, and support a high‑performing Customer Success team.
  • Set priorities, allocate resources, and reinforce accountability through regular performance cadence.
  • Build team capability and leadership bench strength through development planning and standard work.
Operational Excellence & Customer Experience
  • Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.
  • Lead root‑cause problem‑solving and continuous improvement efforts to reduce recurring issues and improve consistency.
  • Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.
Strategic Account Support
  • Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.
  • Partner with Sales and Commercial teams to align customer support with account priorities and business needs.
  • Ensure strategic customer issues are identified early and addressed through strong cross‑functional follow‑through.
Cross‑Functional Collaboration & Systems Adoption
  • Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end‑to‑end customer outcomes.
  • Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.
  • Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.
Qualifications

Required

  • 7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.
  • Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.
  • Strong problem‑solving and analytical capability with experience using KPIs to improve performance.
  • Ability to influence across functions and resolve customer or operational issues in a matrixed environment.
  • Familiarity with CRM, ERP, case management, or reporting systems.

Preferred

  • Bachelor’s degree in a related field.
  • Experience leading both high‑volume service teams and strategic customer‑facing support roles.
  • Experience in industrial, manufacturing, technical products, or complex B2B environments.
  • Working knowledge of continuous improvement, daily management, root‑cause problem solving, or lean operating practices.
  • Salesforce & Oracle (JDE) experience preferred.
Why This Role Matters

This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

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