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Customer Success Manager Jobs in Connecticut (NOW HIRING)

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Sectra

Customer Success Manager

Shelton, CT · On-site

$130 - $150/hr

Customer Success Manager At Sectra, we contribute to a healthier and safer society by developing solutions that help healthcare organizations operate more effectively and securely. Our success is ...

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Cleo

Customer Success Manager

Hartford, CT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

iCIMS

Senior Manager, Customer Success

Hartford, CT · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Connecticut

Customer Success Manager information

See Connecticut salary details

$30.9K

$79K

$133.2K

How much do customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success manager in Connecticut is $79,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Connecticut?

The most popular types of Customer Success jobs in Connecticut are:

What are popular job titles related to Customer Success Manager jobs in Connecticut?

For Customer Success Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Connecticut look for?

The top searched job categories for Customer Success Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Customer Success Manager jobs?

Cities in Connecticut with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 62% In-person, 15% Hybrid, and 23% Remote job distribution, with an average salary of $79,018 per year, or $38 per hour.

Customer Success Manager

Ritchie Bros.

Norwalk, CT • On-site

$101K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live.
The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes.
This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Why Join Us
This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will play a meaningful role in strengthening customer relationships, improving retention, increasing client value, and helping shape the next stage of our post-sale customer experience.
You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction, renewal outcomes, and long-term business growth.
Responsibilities
Strategic Account Ownership
  • Own and manage a portfolio of strategic customer accounts after go-live.
  • Serve as the primary post-sale relationship owner and trusted advisor for assigned clients.
  • Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.
  • Develop a deep understanding of each client's business goals, operating model, success criteria, and long-term growth opportunities.
  • Create and maintain account plans that support adoption, retention, renewal readiness, and expansion.

Customer Success Execution
  • Execute a structured Customer Success playbook, including regular client check-ins, business reviews, success planning, and proactive account management.
  • Lead Quarterly Business Reviews and Executive Business Reviews that communicate performance, adoption, value realization, risks, and next steps.
  • Monitor customer health using available data such as usage trends, order volume, support activity, renewal timing, stakeholder engagement, and client feedback.
  • Identify churn risk early and develop action plans to improve account health and retention.
  • Track client goals and outcomes to ensure customers receive measurable value from the platform.

Renewal, Retention, and Growth
  • Support renewal strategy and renewal readiness for assigned accounts.
  • Partner with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
  • Help improve retention, customer satisfaction, gross revenue retention, and net revenue retention outcomes.
  • Proactively identify opportunities to increase client engagement, platform utilization, and long-term account value.
  • Balance customer advocacy with business priorities and commercial discipline.

Cross-Functional Collaboration
  • Work closely with Sales, Product, Support, Implementation, Engineering, and other internal teams to resolve client needs and improve the customer experience.
  • Coordinate internal resources to address escalations, technical questions, service issues, enhancement requests, and adoption barriers.
  • Translate customer feedback into clear, actionable insights for internal teams.
  • Help ensure a seamless transition from implementation to long-term customer success ownership.
  • Contribute to process improvement as the Customer Success function continues to mature.

Platform, Data, and Process Management
  • Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to manage account activity, document client needs, track issues, and support internal collaboration.
  • Maintain accurate account records, meeting notes, success plans, renewal information, and action items.
  • Analyze customer data to a practical degree, including adoption trends, usage activity, order volume, support tickets, customer health, and renewal risk.
  • Use data and client insights to guide conversations, prioritize action, and support account strategy.

Qualifications
Ideal Candidate Profile
The ideal candidate is a strategic relationship builder who can operate comfortably between customer advocacy, account growth, issue resolution, and business outcome management. They are proactive, structured, polished, analytical, technically curious, and commercially minded.
They should be comfortable managing complex client relationships, working across internal teams, presenting to senior stakeholders, and using both data and relationship insight to drive better customer outcomes.
Qualifications
  • 5+ years of experience in Customer Success, Account Management, Client Success, Strategic Account Management, or a related client-facing role.
  • Experience managing enterprise, strategic, global, multi-location, or complex B2B accounts.
  • Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor services, fleet services, or related industries strongly preferred.
  • Proven ability to build trusted relationships with stakeholders at multiple levels, including executives.
  • Strong communication and presentation skills, with the ability to lead strategic client conversations and business reviews.
  • Commercially aware, with experience supporting renewals, retention, account growth, upsell, cross-sell, or expansion opportunities.
  • Ability to identify customer risk, develop mitigation plans, and drive cross-functional action.
  • Strong enough technical acumen to understand platform functionality, integrations, customer workflows, and technical escalations, and to communicate those concepts clearly to clients.
  • Working knowledge of procurement workflows, supplier onboarding, punchout, cXML, EDI, integrations, or platform-based transaction models is a strong plus.
  • Experience using tools such as Salesforce, Jira, Confluence, Google Sheets, Google Docs, Gemini, Copilot, or similar systems.
  • Strong organizational skills with the ability to manage multiple accounts, priorities, meetings, and follow-up actions.
  • Comfortable working in a hybrid office environment, with required in-office presence Tuesday through Thursday.
  • Willingness to travel occasionally for client meetings, executive reviews, trade shows, or industry events.

About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

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