ZipRecruiter

Log In

1

Customer Success Manager Edtech Jobs in Connecticut

Ralliant

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

On-Site North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

$140 - $190/hr

North America Customer Success Manager Leads the North America regional customer success organization, including Customer Success Specialists and Strategic Customer Success Representatives, to shift ...

Cleo

Customer Success Manager

Hartford, CT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

SHI GmbH

Customer Success Manager - VMware

Hartford, CT · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

iCIMS

Senior Manager, Customer Success

Hartford, CT · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

next page

Showing results 1-20

All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Connecticut

Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Connecticut?

For Customer Success Manager Edtech jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Connecticut look for?

The top searched job categories for Customer Success Manager Edtech jobs in Connecticut are:

What cities in Connecticut are hiring for Customer Success Manager Edtech jobs?

Cities in Connecticut with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Connecticut as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager

Ralliant

Plainville, CT • On-site

Full-time

Re-posted 24 days ago

Job description

North America Customer Success Manager
Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing
The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day customer support and Strategic Customer Success Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key account satisfaction, retention, and the overall customer experience.
Key Responsibilities:
Customer Success Strategy & Operating Model
  • Lead a unified customer success model across tactical support and strategic account teams.

  • Establish clear roles, service standards, escalation paths, and engagement expectations.

  • Shift the team from reactive issue resolution toward proactive customer management.

Team Leadership & Development
  • Coach, develop, and support a high-performing Customer Success team.

  • Set priorities, allocate resources, and reinforce accountability through regular performance cadence.

  • Build team capability and leadership bench strength through development planning and standard work.

Operational Excellence & Customer Experience
  • Own key service metrics such as response time, resolution time, backlog health, customer satisfaction, and escalation responsiveness.

  • Lead root cause problem solving and continuous improvement efforts to reduce recurring issues and improve consistency.

  • Use customer feedback and data to identify trends, prioritize improvements, and strengthen the customer journey.

Strategic Account Support
  • Oversee proactive engagement plans for key customers to improve satisfaction, responsiveness, and retention.

  • Partner with Sales and Commercial teams to align customer support with account priorities and business needs.

  • Ensure strategic customer issues are identified early and addressed through strong cross-functional follow-through.

Cross-Functional Collaboration & Systems Adoption
  • Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve end-to-end customer outcomes.

  • Drive adoption of CRM, ERP, case management, reporting, automation, and digital tools that improve customer success execution.

  • Communicate customer priorities, risks, and performance trends clearly to leadership and business partners.

Qualifications:
Required
  • 7+ years of experience in customer success, customer service leadership, commercial operations, or related B2B support functions.

  • Experience leading teams, setting priorities, coaching employees, and delivering measurable operational results.

  • Strong problem-solving and analytical capability with experience using KPIs to improve performance.

  • Ability to influence across functions and resolve customer or operational issues in a matrixed environment.

  • Familiarity with CRM, ERP, case management, or reporting systems.

Preferred
  • Bachelor's degree in related field
  • Experience leading both high-volume service teams and strategic customer-facing support roles.

  • Experience in industrial, manufacturing, technical products, or complex B2B environments.

  • Working knowledge of continuous improvement, daily management, root cause problem solving, or lean operating practices.

  • Salesforce & Oracle (JDE) experience preferred.

Why This Role Matters:
This role is critical to elevating North America Customer Success from a reactive support function to a disciplined, proactive operating model that improves customer satisfaction, strengthens key account relationships, and scales with future business needs.
#LI-JW2
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Gems Setra
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 100870.00-187110.00

Apply