How can I become a customer success manager?

Qualifications like customer service experience and a bachelor’s degree in a relevant major are standard for customer success manager jobs. If your employer sells software as a service (SaaS), then a background in computer science or information technology is beneficial. You also need experience with the products and services your company offers in order to respond to client inquiries and provide training to end users. You need strong communication skills and great problem-solving abilities as well.