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Member Success Manager Jobs in Connecticut (NOW HIRING)

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Connecticut?

For Member Success Manager jobs in Connecticut, the most frequently searched job titles are:

What cities in Connecticut are hiring for Member Success Manager jobs?

Cities in Connecticut with the most Member Success Manager job openings:

Sr. Customer Success Manager

Momentive Software

Groton, CT • On-site

Other

Posted 15 days ago


Job description

Job Title

Develop and maintain strong client relationship throughout the customer lifecycle. Basic knowledge of platform system and tools. Provide best practices to clients. Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly. Lessons learned are identified and shared with the relevant teams. Engage with customer to promote software adoption and onboarding strategies. Provides renewal sales quotations and responds to requests for proposals. Manage book of business. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function.

Minimum Knowledge, Skills and Abilities Required

Experience: Requires 2 to 4 years of related experience. Requires a bachelor's degree. Must have excellent analytical and problem-solving skills. Must have the ability to work independently and handle multiple priorities and deadlines simultaneously.

Computer/Technical: Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook. Demonstrate ability to learn and understand basic office software applications. Salesforce experience is a plus.

Other Skills: Excellent verbal and written communication, organization and follow up skills. Excellent relationship building skills and ability to work both individually and as a member of a team are necessary. Ability to work effectively within a fast-paced, deadline-driven environment. Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally. Strong client focus with exceptional collaborative and influencing skills.

Working Conditions: Normal office environment. Extending viewing of computer screens. Some overnight travel required.

Essential Functions: Spends time at a computer workstation and desk. Moves throughout department or other locations to access or exchange information. May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. May involve lowering oneself to file, and reaching, twisting or turning. Involves handling office materials, typing, writing and other tasks that require manual dexterity. Continuous listening. Ability to communicate information. This job may require accommodating different bodily movements and physical abilities.