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Member Success Manager Jobs (NOW HIRING)

Kiln

Member Success Manager

Plano, TX · On-site

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Kiln

Member Success Manager

Plano, TX · Hybrid

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Range

Member Success Manager

Mclean, VA · On-site

About the role We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships ...

Kiln

Member Success Manager

Littleton, CO · On-site

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Kiln

Member Success Manager

Plano, TX · On-site

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Kiln

Member Success Manager

Littleton, CO · On-site

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

XYPN

Member Success Manager

Bozeman, MT · On-site

$92K - $119K/yr

About the role As the Member Success Manager, you are a proactive strategic partner for XYPN's Emerald members. Operating on the core philosophy that members stay when they "use our stuff and run ...

Kiln

Member Success Manager

Littleton, CO · Hybrid

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Kiln

Member Success Lead

Dallas, TX · Hybrid

$22 - $24/hr

From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...

Kiln

Member Success Lead

Dallas, TX · On-site

$22 - $24/hr

From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...

Decentralized Masters

Customer Success Manager

$15K - $30K/yr

Mission Make every Inflection Club member feel served, informed, and confident from the moment they ... About the Role We are looking for a Senior Customer Success Manager to own the post-onboarding ...

Kiln

Member Success Lead

Dallas, TX · On-site

$22 - $24/hr

From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...

Kiln

Member Success Associate

Boise, ID · On-site

$19 - $20/hr

As a Member Success Associate, you'll partner closely with the Community Director to support sales ... Partner with the Business Development team to manage inbound leads, scheduled tours, and sales ...

Kiln

Member Success Lead

Dallas, TX · On-site

From the first inquiry to the final move-in, you manage the details of onboarding and site ... The Member Success Lead works in tandem with the local team and Community Director to creatively ...

Redirect Health

Manager of Member Success

Phoenix, AZ · On-site

$80K - $85K/yr

Detest Waste & Unnecessary Complexity - We simplify to focus on what matters About This Role The Manager for the Member Success Advocates, leads and develops a team that (a) ensures our members ...

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Member Success Manager information

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$32.5K

$83.1K

$140K

How much do member success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for member success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A Member Success Manager role involves communication, problem-solving, and relationship management, which can suit overthinkers who enjoy analyzing situations and planning strategies. This position often requires strong organizational skills and empathy, with tools like CRM software to track client interactions. It allows for thoughtful engagement and strategic thinking within a structured environment.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

Will AI replace CSM?

AI cannot fully replace Member Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of managing member success rely on interpersonal skills and strategic thinking. Therefore, AI is more likely to augment rather than replace CSMs in their roles.

What is a CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Many CSMs also receive bonuses or commissions based on performance and client retention.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What jobs pay 4000 a week without a degree?

A Member Success Manager role typically does not pay $4,000 a week without relevant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or skilled trades like certain construction or electrical work, which rely on experience, certifications, and performance rather than formal education. These jobs may require strong interpersonal skills, industry knowledge, or licensing but often do not mandate a college degree.
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What cities are hiring for Member Success Manager jobs? Cities with the most Member Success Manager job openings:
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Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Member Success Manager

Member Success Manager

Kiln

Plano, TX • On-site

Full-time

Posted 24 days ago

Job description

About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of 'flex office' in the broader commercial real estate sector.
Our Core Values:
Human at the core
Achieve & Celebrate Together
Thoughtful and with Purpose
Always Evolving
Nothing short of Extraordinary
Scrappy & Ingenious
Our Mission:
Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
About You:
  • A Creative Connector: You are the primary point of contact for the community, gifted at fostering "collisions" between members. You think creatively to bring entrepreneurs to Kiln and ensure they feel at home from their very first tour.
  • A Growth Catalyst: You thrive on the hunt. With a reliable sales pipeline and a strategic mind for pricing and negotiations, you are the engine that drives occupancy and maintains site profitability.
  • A Relationship Architect: You don't just sign contracts; you build partnerships. Through quarterly 1:1s and consistent follow-ups, you ensure high retention by deeply understanding and advocating for your members' needs.
  • A Seamless Onboarder: You are the "face" of the Kiln journey. From the first inquiry to the final move-in, you manage the details of onboarding and site induction to ensure a friction-free transition into the community.
  • A Local Networking Expert: You have your finger on the pulse of the local tech and business ecosystem. Your strong professional network allows you to identify inbound leads and capitalize on new sales opportunities effortlessly.
  • A Multi-Faceted Professional: Whether you're preparing a monthly newsletter, troubleshooting a member issue, or helping set up a high-energy event, you handle the spectrum of community management with poise and organization.

About the Role:
The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales opportunities and membership-related needs, this person plays a critical role in retention, sales, and revenue goals. You are the "face" of Kiln throughout the onboarding process and the entire life of a membership.
Goals and Objectives:
  • Personify Kiln's Core Values: Strive daily to achieve our mission through every interaction.
  • Drive Revenue & Growth: Support the Community Team in achieving high occupancy and promoting Kiln-provided service offerings.
  • Foster a Vibrant Environment: Create a welcoming community through strategic events and intentional relationship building between members.

As Member Success Manager, You Will:
  • Lead Sales & Membership: Execute tours, communicate the Kiln value proposition, and manage the full sales cycle-from initial inquiry to signed membership agreements and billing.
  • Drive Account Growth: Grow existing member accounts through proactive quarterly meetings, upselling, and term renewal conversations.
  • Cultivate Community "Collisions": Develop initiatives designed to foster connections, including member introductions, social media content, and active engagement on the Kiln member network.
  • Oversee Onboarding: Manage the entire new member experience, including welcome packets, site inductions, and ensuring a "friction-free" member experience.
  • Strategic Decision Making: Hold authority for member pricing, discounts, and local sales strategies in close partnership with the Community Director.
  • Support Events & Marketing: Ideate and execute strategic networking opportunities, and assist the team with the setup and breakdown of community events.

As Member Success Manager, You'll Need:
  • 3-6 years of experience in sales, partnerships, business development, hospitality, or community management.
  • A strong local network within the business and tech community.
  • Proven track record in account management, pricing decisions, and growth initiatives.
  • Exceptional organizational and multitasking skills with the ability to self-start and think creatively.
  • Strong verbal and written communication skills for professional proposals and member relations.
  • Experience overseeing or mentoring team members and executing at a strategic level.
  • Proficiency in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management.
  • A College degree (four-year) is preferred, but not required.
  • Passion and understanding for Kiln's mission, values, and entrepreneurial communities.

Personal Qualities
  • People-first mindset
  • High integrity and accountability
  • Empathetic, dependable, and self-aware
  • Entrepreneurial spirit
  • Passion for building community
  • Genuine alignment with Kiln's mission and values

At Kiln, you're not just running a workspace-you're building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences-we'd love to meet you.

Apply