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Member Success Manager Jobs in Virginia (NOW HIRING)

Range

Member Success Manager

Mclean, VA · On-site

About the role We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships ...

Range

Member Success Manager

Mclean, VA · On-site

$80 - $120/hr

Member Relationship Manager Range is creating AI-powered solutions to eliminate financial ... customer success, member engagement, or a similar role (ideally in a fintech, SaaS, or ...

Onelife Fitness

Membership Manager

Arlington, VA · On-site

$34K - $111K/yr

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Virginia Beach, VA · On-site

$34K - $111K/yr

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

US Fitness Holdings

Membership Manager

Sterling, VA · On-site

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Sterling, VA

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Sterling, VA · On-site

$34K - $111K/yr

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

US Fitness Holdings

Membership Manager

Arlington, VA · On-site

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Arlington, VA

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

US Fitness Holdings

Membership Manager

Woodbridge, VA · On-site

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Woodbridge, VA · On-site

$34K - $111K/yr

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Virginia?

For Member Success Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Member Success Manager jobs in Virginia look for?

The top searched job categories for Member Success Manager jobs in Virginia are:

What cities in Virginia are hiring for Member Success Manager jobs?

Cities in Virginia with the most Member Success Manager job openings:

Member Success Manager jobs near you

Member Success Manager

Range

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

At Range, we're building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let's create it together.
We're building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We're growing fast while still small enough that everyone's work is visible and impactful.
About the role
We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships, gathering feedback on product usage, and driving initiatives to increase retention and long-term engagement. You will be the voice of our members internally, helping translate their needs, pain points, and feedback into actionable insights for product, operations, and customer-facing teams. This is a hands-on, high-impact position at the intersection of member engagement, feedback collection, and retention strategy.
We're excited to hire this role at Range's Headquarters in McLean, VA. All of our positions follow an in-office schedule Monday through Friday, allowing you to collaborate directly with your team. If you're not currently based in the area, but love what you see, let's discuss relocation as part of your journey to joining us.
What you'll do with us
  • Conduct proactive outreach to members (via email, phone calls, in-app messages, or other communication channels) to engage them, understand how they're using Range, and encourage deeper engagement.
  • Collect qualitative and quantitative feedback on product functionality, usability, and overall member experience - for example, via surveys, interviews, or feedback sessions.
  • Analyze feedback and engagement data to identify patterns, pain points, and opportunities for improving the product and member journey.
  • Collaborate cross-functionally with Product, Engineering, and Support teams to ensure feedback leads to actionable improvements.
  • Develop and implement member engagement and retention campaigns (onboarding follow-ups, check-ins, re-engagement campaigns, loyalty/advocacy programs, etc.).
  • Define and track key member-experience metrics (e.g., retention rate, engagement frequency, satisfaction scores) and report on those to leadership.
  • Serve as an internal advocate for members - representing the "voice of the member" in product discussions, roadmap planning, and feature prioritization.
  • Help design and maintain feedback loops: regular member check-ins, surveys, focus groups, or other mechanisms to surface member sentiment over time.
What will set you apart
  • 5+ years of experience in customer experience, customer success, member engagement, or a similar role (ideally in a fintech, SaaS, or membership-based business).
  • BS or BA from a leading university
  • Strong communication skills - able to engage members with empathy, build rapport, and elicit honest feedback.
  • Analytical mindset: comfortable working with both qualitative and quantitative data to detect trends, draw insights, and make recommendations.
  • Cross-functional collaboration skills: able to work across Product, Engineering, and Support to translate insights into action.
  • Experience with feedback collection and member journey mapping (surveys, interviews, feedback mechanisms, journey maps, retention initiatives).
  • A member-centric mindset: you care deeply about understanding members' needs, and you believe in shaping the product and experience around them.

Benefits
  • Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
  • 401(k): Retirement savings program to support your future
  • Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
  • Parental Leave: Comprehensive leave policy for growing families
  • Meals: Select meals covered throughout the week
  • Fitness: Monthly movement stipend
  • Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
  • Annual Compensation Reviews: Salary and equity refreshes based on performance
  • Boomerang Program: After two years at Range, you can take time away to start your own company. We'll hold your spot for 6 months - and pause your equity vesting, which resumes if you return

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

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