ZipRecruiter

Log In

1

Member Success Manager Jobs in Springfield, VA (NOW HIRING)

Range

Member Success Manager

Mclean, VA · On-site

Member Success Manager Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...

Range

Member Success Manager

Mclean, VA · On-site

Member Success Manager Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...

Health Evolution

Manager Member Success

Washington, DC · On-site +1

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

Health Evolution

Manager, Member Success

Washington, DC · On-site

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

Health Evolution

Manager, Member Success

Washington, DC · On-site +1

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

Nelnet

Customer Success Manager

Washington, DC · On-site

$75K - $85K/yr

The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring ... We value the unique contributions of every team member and believe that a positive work environment ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

SalesApe.ai

Customer Success Manager

Washington, DC · On-site

... member of their team. The emotional bond our clients feel toward their agent is undeniable--they ... Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own ...

Exostar

Customer Success Manager

Herndon, VA · On-site +1

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

SHRM

Customer Success Manager

Alexandria, VA · On-site

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive ... The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of ...

shrm

Customer Success Manager

Alexandria, VA · On-site

The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of ... Customer Engagement-- Proven results in member or customer acquisition and retention, and account ...

SHRM

Customer Success Manager

Alexandria, VA · Hybrid

IntroductionSHRM is a member-driven catalyst for creating better workplaces where people and ... The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of ...

next page

Showing results 1-20

All JobsMember Success Manager JobsMember Success Manager Jobs in Springfield, VA

Member Success Manager information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do member success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for member success manager in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What jobs make $3,000 a month without a degree?

A Member Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. Remote work and freelance opportunities in fields like digital marketing or virtual assistance can also reach this income threshold without formal degrees.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.
What job categories do people searching Member Success Manager jobs in Springfield, VA look for? The top searched job categories for Member Success Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Member Success Manager jobs? Cities near Springfield, VA with the most Member Success Manager job openings:
Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in Springfield, VA as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,763 per year, or $41.7 per hour.
Member Success Manager

Member Success Manager

Range

Mclean, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Member Success Manager
Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We're obsessed with member experience! We've built an integrated platform that tackles the full spectrum of financial needs-investments, taxes, retirement planning, and estate management-all unified in one intuitive system.
Backed by Scale, Google's Gradient Ventures, and Cathay Innovations, we're in hyper-growth mode and looking for exceptional talent to join our starting lineup. We recently raised $60M in our Series C funding and want builders to help scale the company. Every Ranger at this stage is shaping our culture and way of life-from former CEOs and startup founders to experts from leading hedge funds and tech companies.
If you're ready to build something that truly matters in financial services, bring your talent to Range. Here, you'll make a genuine impact on how people manage their financial lives while working alongside a team that celebrates wins, makes big decisions, and blazes new trails together.
About the role
We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships, gathering feedback on product usage, and driving initiatives to increase retention and long-term engagement. You will be the voice of our members internally, helping translate their needs, pain points, and feedback into actionable insights for product, operations, and customer-facing teams. This is a hands-on, high-impact position at the intersection of member engagement, feedback collection, and retention strategy.
We're excited to hire this role at Range's Headquarters in McLean, VA. All of our positions follow an in-office schedule Monday through Friday, allowing you to collaborate directly with your team. If you're not currently based in the area, but love what you see, let's discuss relocation as part of your journey to joining us.
What you'll do with us
  • Conduct proactive outreach to members (via email, phone calls, in-app messages, or other communication channels) to engage them, understand how they're using Range, and encourage deeper engagement.
  • Collect qualitative and quantitative feedback on product functionality, usability, and overall member experience - for example, via surveys, interviews, or feedback sessions.
  • Analyze feedback and engagement data to identify patterns, pain points, and opportunities for improving the product and member journey.
  • Collaborate cross-functionally with Product, Engineering, and Support teams to ensure feedback leads to actionable improvements.
  • Develop and implement member engagement and retention campaigns (onboarding follow-ups, check-ins, re-engagement campaigns, loyalty/advocacy programs, etc.).
  • Define and track key member-experience metrics (e.g., retention rate, engagement frequency, satisfaction scores) and report on those to leadership.
  • Serve as an internal advocate for members - representing the "voice of the member" in product discussions, roadmap planning, and feature prioritization.
  • Help design and maintain feedback loops: regular member check-ins, surveys, focus groups, or other mechanisms to surface member sentiment over time.
What will set you apart
  • 5+ years of experience in customer experience, customer success, member engagement, or a similar role (ideally in a fintech, SaaS, or membership-based business).
  • BS or BA from a leading university
  • Strong communication skills - able to engage members with empathy, build rapport, and elicit honest feedback.
  • Analytical mindset: comfortable working with both qualitative and quantitative data to detect trends, draw insights, and make recommendations.
  • Cross-functional collaboration skills: able to work across Product, Engineering, and Support to translate insights into action.
  • Experience with feedback collection and member journey mapping (surveys, interviews, feedback mechanisms, journey maps, retention initiatives).
  • A member-centric mindset: you care deeply about understanding members' needs, and you believe in shaping the product and experience around them.
Benefits
  • Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
  • 401(k): Retirement savings program to support your future
  • Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
  • Parental Leave: Comprehensive leave policy for growing families
  • Meals: Select meals covered throughout the week
  • Fitness: Monthly movement stipend
  • Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
  • Annual Compensation Reviews: Salary and equity refreshes based on performance
  • Boomerang Program: After two years at Range, you can take time away to start your own company. We'll hold your spot for 6 months - and pause your equity vesting, which resumes if you return

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

Apply