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Customer Success Manager Europe Jobs in Springfield, VA

Shield AI

Staff Customer Success Manager

Washington, DC · On-site

$110K - $170K/yr

Customer Success Manager This is a senior ( ~8+ years of experience) Customer Success Manager on a ... Europe and around North America. Travel expectations could vary from 30-50% of total work. The ...

Jobtailor

Customer Success Manager

Washington, DC · On-site

$70 - $110/hr

Previous experience in a Customer Success or Account Management role. Core Competencies Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

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All JobsCustomer Success Europe JobsCustomer Success Manager Europe JobsCustomer Success Manager Europe Jobs in Springfield, VA

Customer Success Manager Europe information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do customer success manager europe jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success manager europe in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What does a customer success manager in Europe do?

A Customer Success Manager in Europe is responsible for building strong relationships with customers to ensure they achieve their desired outcomes using a company's products or services. They act as the main point of contact, helping clients with onboarding, ongoing support, and providing solutions to any issues that arise. Their goal is to drive customer satisfaction, retention, and growth within the European market, often adapting strategies to fit diverse regional needs and regulations.

How does a customer success manager in Europe typically collaborate with cross-functional teams to support clients?

As a Customer Success Manager (CSM) in Europe, you will frequently work with cross-functional teams such as Sales, Product, and Support to ensure clients achieve their goals. This often involves joining regular internal meetings to discuss client feedback, coordinating onboarding processes, and helping resolve any technical or account-related issues. Effective collaboration and communication skills are essential, as you'll act as the main liaison between the client and your company’s internal teams. This collaborative work environment helps to proactively address client needs and drive long-term retention.

What are the key skills and qualifications needed to thrive as a customer success manager in Europe, and why are they important?

To thrive as a Customer Success Manager Europe, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes multilingual capabilities are typically expected. Exceptional communication, cultural awareness, and a proactive approach to client needs distinguish top performers in this role. These skills ensure clients achieve their desired outcomes, fostering long-term loyalty and driving business growth across diverse European markets.

What is the difference between Customer Success Manager Europe vs Customer Support Specialist Europe?

AspectCustomer Success Manager EuropeCustomer Support Specialist Europe
Primary FocusProactively ensuring customer satisfaction, retention, and growthReactively resolving customer issues and technical support
Required SkillsRelationship management, strategic planning, communicationTechnical troubleshooting, problem-solving, communication
Work EnvironmentClient-facing, strategic, account managementSupport centers, technical environments
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product training

While both roles involve customer interaction, the Customer Success Manager Europe focuses on building long-term relationships and strategic growth, whereas the Customer Support Specialist Europe handles technical issues and immediate problem resolution. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Customer Success Manager Europe jobs in Springfield, VA look for?

The top searched job categories for Customer Success Manager Europe jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Customer Success Manager Europe jobs?

Cities near Springfield, VA with the most Customer Success Manager Europe job openings:

Customer Success Manager Europe jobs near you

Staff Customer Success Manager

Washington, DC • On-site

Shield AI
Software Development • 11 - 50 employees
Learn more about Shield AIexternal

$110K - $170K/yr

Other

Posted 5 days ago

Job description

Customer Success Manager

This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders!

Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.

What you'll do:

  • Build and maintain strong relationships with customers
  • Act as the primary point of contact for customer onboarding, training, offboarding and renewals
  • Develop and implement customer success plans
  • Conduct regular reviews to ensure customers are achieving their goals
  • Collaborate with sales and product teams to address customer needs and feedback
  • Own and drive contract renewal
  • Collaborate with sales to expand revenue in a land and expand motion

Required qualifications:

  • Bachelor's degree in business, engineering, or a related field.
  • 8+ years of experience in customer success or account management.
  • 3+ years of experience working with large enterprise customers.
  • Proven experience in revenue renewal and retention for multi-million-dollar contracts.
  • Experience working in a startup environment.
  • Excellent communication and project management skills.
  • Strong problem-solving skills and the ability to think strategically.
  • Ability to work in a fast-paced, dynamic environment.

Preferred qualifications:

  • Strong understanding of AI and robotics technology.
  • Experience building and running a small customer success team at a startup.
  • Familiarity with the defense aviation industry.
  • Familiarity with developer facing software products.
  • Certification in project management.
  • Certification in customer success management.
  • Experience in supporting customers for new products.

$110,000 - $170,000 a year

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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