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Customer Success Manager Europe Jobs (NOW HIRING)

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

... Europe, North America, and global markets. Our solutions power service journeys for leading ... The Role The Customer Success Manager is responsible for managing and growing relationships with ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

PFM Footfall intelligence

$74.22 - $111.90/hr

... across Europe. We are evolving into a data intelligence partner built on recurring revenue and ... As Customer Success Manager for Germany, you will: * Own a portfolio of key customers * Ensure they ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Shield AI

Staff Customer Success Manager

San Diego, CA · On-site

$110K - $170K/yr

S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations ... The Customer Success Manager will be responsible for ensuring customers achieve their desired ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Shield AI

Staff Customer Success Manager

Washington, DC · On-site

$110K - $170K/yr

Customer Success Manager This is a senior ( ~8+ years of experience) Customer Success Manager on a ... Europe and around North America. Travel expectations could vary from 30-50% of total work. The ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

Presently, we work from the United States, United Kingdom, Europe, and South America. We are ... About the role As a Customer Success Manager, you'll be a member of our Customer Success team ...

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Oligo Cyber Security Ltd.

$120 - $180/hr

Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and ... Success Manager, Technical Account Manager or Solutions Engineer * Proven track record of owning ...

New

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

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Customer Success Manager Europe information

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$32.5K

$83.1K

$140K

How much do customer success manager europe jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success manager europe in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success manager in Europe do?

A Customer Success Manager in Europe is responsible for building strong relationships with customers to ensure they achieve their desired outcomes using a company's products or services. They act as the main point of contact, helping clients with onboarding, ongoing support, and providing solutions to any issues that arise. Their goal is to drive customer satisfaction, retention, and growth within the European market, often adapting strategies to fit diverse regional needs and regulations.

How does a customer success manager in Europe typically collaborate with cross-functional teams to support clients?

As a Customer Success Manager (CSM) in Europe, you will frequently work with cross-functional teams such as Sales, Product, and Support to ensure clients achieve their goals. This often involves joining regular internal meetings to discuss client feedback, coordinating onboarding processes, and helping resolve any technical or account-related issues. Effective collaboration and communication skills are essential, as you'll act as the main liaison between the client and your company’s internal teams. This collaborative work environment helps to proactively address client needs and drive long-term retention.

What are the key skills and qualifications needed to thrive as a customer success manager in Europe, and why are they important?

To thrive as a Customer Success Manager Europe, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes multilingual capabilities are typically expected. Exceptional communication, cultural awareness, and a proactive approach to client needs distinguish top performers in this role. These skills ensure clients achieve their desired outcomes, fostering long-term loyalty and driving business growth across diverse European markets.

What is the difference between Customer Success Manager Europe vs Customer Support Specialist Europe?

AspectCustomer Success Manager EuropeCustomer Support Specialist Europe
Primary FocusProactively ensuring customer satisfaction, retention, and growthReactively resolving customer issues and technical support
Required SkillsRelationship management, strategic planning, communicationTechnical troubleshooting, problem-solving, communication
Work EnvironmentClient-facing, strategic, account managementSupport centers, technical environments
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product training

While both roles involve customer interaction, the Customer Success Manager Europe focuses on building long-term relationships and strategic growth, whereas the Customer Support Specialist Europe handles technical issues and immediate problem resolution. Understanding these differences helps in choosing the right career path or job search focus.

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Cities with the most Customer Success Manager Europe job openings:

What states have the most Customer Success Manager Europe jobs?

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Customer Success Manager Europe jobs near you
Infographic showing various Customer Success Manager Europe job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Valsoft Services

Duluth, GA • On-site

Other

Re-posted 24 days ago

Job description

About US
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
  • Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
  • Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
  • Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
  • Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
  • Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
  • Help customers define, measure, and achieve value from the company's products and services.
  • Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
  • Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
  • Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
  • Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
  • Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
  • Contribute to the development and continuous improvement of customer success processes, standards, and best practices.
Required Qualifications
  • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
  • Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
  • Demonstrated experience managing customer renewals and supporting retention efforts.
  • Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
  • Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
  • Strong verbal, written, and interpersonal communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
  • Ability to work cross-functionally and influence internal teams in support of customer outcomes.
  • Proficiency with CRM platforms and related customer management tools.
  • Preferred Experience
  • Prior experience in a B2B software, technology, solutions, or services environment.
  • Prior experience work in Government and/or Healthcare.
  • Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
  • Experience conducting executive business reviews and success planning with customers.
  • Familiarity with customer success methodologies, health scoring, and value realization frameworks.
  • Knowledge, Skills, and Abilities
  • Strong customer relationship management and account management capabilities.
  • Ability to balance customer advocacy with business objectives.
  • Strong analytical and problem-solving skills.
  • Ability to identify commercial opportunities while maintaining a customer-centric approach.
  • Ability to manage sensitive customer situations with professionalism and sound judgment.
  • High degree of initiative, accountability, and collaboration.

#Qmatic

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