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Customer Success Manager Europe Jobs (NOW HIRING)

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Shield AI

Staff Customer Success Manager

San Diego, CA

$110K - $170K/yr

S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology actively supports ... The Customer Success Manager will be responsible for ensuring customers achieve their desired ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Aveva

Customer Success Manager

Philadelphia, PA · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

Enterprise Customer Success Manager Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides ...

New

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and ... 1st) and Europe (7th, 10th, 73rd) during this period - a testament to our strong culture and ...

New

Box

Customer Success Manager

San Francisco, CA

Customer Success Manager San Francisco, CA, United States Box is the leader in Intelligent Content ... Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

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All JobsCustomer Success Manager Europe Jobs

Customer Success Manager Europe information

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$32.5K

$83.1K

$140K

How much do customer success manager europe jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success manager europe in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Europe vs Customer Support Specialist Europe?

AspectCustomer Success Manager EuropeCustomer Support Specialist Europe
Primary FocusProactively ensuring customer satisfaction, retention, and growthReactively resolving customer issues and technical support
Required SkillsRelationship management, strategic planning, communicationTechnical troubleshooting, problem-solving, communication
Work EnvironmentClient-facing, strategic, account managementSupport centers, technical environments
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product training

While both roles involve customer interaction, the Customer Success Manager Europe focuses on building long-term relationships and strategic growth, whereas the Customer Support Specialist Europe handles technical issues and immediate problem resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a Customer Success Manager in Europe typically collaborate with cross-functional teams to support clients?

As a Customer Success Manager (CSM) in Europe, you will frequently work with cross-functional teams such as Sales, Product, and Support to ensure clients achieve their goals. This often involves joining regular internal meetings to discuss client feedback, coordinating onboarding processes, and helping resolve any technical or account-related issues. Effective collaboration and communication skills are essential, as you'll act as the main liaison between the client and your company’s internal teams. This collaborative work environment helps to proactively address client needs and drive long-term retention.

What does a Customer Success Manager in Europe do?

A Customer Success Manager in Europe is responsible for building strong relationships with customers to ensure they achieve their desired outcomes using a company's products or services. They act as the main point of contact, helping clients with onboarding, ongoing support, and providing solutions to any issues that arise. Their goal is to drive customer satisfaction, retention, and growth within the European market, often adapting strategies to fit diverse regional needs and regulations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Europe, and why are they important?

To thrive as a Customer Success Manager Europe, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes multilingual capabilities are typically expected. Exceptional communication, cultural awareness, and a proactive approach to client needs distinguish top performers in this role. These skills ensure clients achieve their desired outcomes, fostering long-term loyalty and driving business growth across diverse European markets.
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What cities are hiring for Customer Success Manager Europe jobs? Cities with the most Customer Success Manager Europe job openings:
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Customer Success Manager Europe jobs near you
Infographic showing various Customer Success Manager Europe job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Bloom Equity Partners Management LLC

Dallas, TX • On-site, Remote

Full-time

Posted 12 days ago

Job description

Customer Success Manager
Location: US, or Canada (Remote)
Department: Customer Success
Reports To: VP of Customer Success / Chief Operating Officer
About Soutron Global
Soutron Global is an internationally recognized provider of cloud-based, scalable information management systems for corporate archives, libraries, information/knowledge hubs, and museums. Since 1989, we have been the longest-serving supplier of library and information management software in the UK market, with an expanding presence in North America, Europe, and Asia.
Our mission is to help organizations transform how they manage, access, and preserve their most valuable information assets. As we continue our global expansion across multiple product lines, we are seeking a Customer Success Manager who combines deep B2B SaaS Customer Success expertise with the operational rigor to scale a best-in-class, tiered post-sales program.
Role Overview
The Customer Success Manager will lead the continuous improvement of the people, process, and technology that power Soutron Global's post-sales customer experience. This is a player-coach role: the leader will personally own a strategic book of business while operationalizing a tiered Customer Success model that spans a low-touch / high-engagement program for SMB customers and a high-touch / high-engagement program for enterprise and government customers. The CSM will be the architect of our renewals, expansion, churn-mitigation, and cross-sell / upsell motions across a multi-product portfolio, while serving as the data-driven voice of the customer to Sales, Product, and Marketing. They will build, mentor, and scale the team, and operationalize our Customer Success tech stack (Gong, HubSpot, Maxio, Confluence, JIRA) to drive measurable improvements in gross retention, net retention, and renewals pipeline health.
Key Responsibilities
Customer Success Program Leadership
  • Own the continuous improvement of people, process, and technology to deliver a best-in-class Customer Success program across the global customer base.
  • Design, operationalize, and continuously refine a tiered engagement model: low-touch / high-engagement for SMB and high-touch / high-engagement for enterprise and government customers.
  • Define and instrument a customer health framework that combines product usage, sentiment, support, and commercial signals to drive proactive intervention.
  • Serve as a player-coach by personally owning a strategic book of business while leading and developing the broader CS team.

Renewals, Retention & Commercial Motions
  • Develop, document, and drive adoption of playbooks for renewals, expansion, churn mitigation, and at-risk recovery across all customer segments.
  • Build and maintain a predictable renewals pipeline with rigorous forecasting, risk scoring, and stage-gate discipline.
  • Partner with Sales on cross-sell and upsell motions across our multi-product portfolio, ensuring CS surfaces qualified expansion opportunities and supports complex multi-product land-and-expand strategies.
  • Drive measurable improvements in Gross Revenue Retention (GRR), Net Revenue Retention (NRR), logo retention, and time-to-value.

Technology, Data & Operations
  • Operationalize and continuously optimize the Customer Success tech stack, including Gong, HubSpot, Maxio, Confluence, and JIRA.
  • Evaluate, recommend, and implement best-in-class additions to the CS tech stack (e.g., dedicated CS platforms, digital engagement tooling, AI/agentic workflows).
  • Define and own the KPI framework that drives renewals pipeline, GRR/NRR, adoption, expansion, NPS/CSAT, and CS team productivity.
  • Build dashboards and reporting cadences that provide leadership and the Board with a clear, data-driven view of customer health and commercial outcomes.

Team Leadership & Development
  • Recruit, develop, mentor, and retain a high-performing global Customer Success team across SMB, enterprise, and government segments.
  • Build career paths, performance frameworks, and enablement programs that grow CS talent at scale.
  • Foster a culture of accountability, customer obsession, collaboration, and continuous improvement.

Cross-Functional Collaboration & Voice of the Customer
  • Act as the data-driven voice of the customer to Sales, Product, Marketing, and Engineering, translating insights into roadmap, GTM, and lifecycle programs.
  • Partner with Sales leadership on segmentation, joint account planning, handoffs, and shared revenue accountability.
  • Partner with Product on adoption, feature feedback, beta programs, and customer advisory boards.
  • Partner with Marketing on customer references, case studies, advocacy, and lifecycle communications.

M&A and Portfolio Integration
  • Where applicable, lead the integration of acquired businesses, customer bases, and product lines into the unified Customer Success program.
  • Harmonize playbooks, tooling, segmentation, and KPIs across legacy and acquired portfolios to deliver a single, coherent customer experience.

Qualifications
Education & Background:
  • Bachelor's degree required; or relevant advanced degree a plus.
  • 7+ years of progressive experience in B2B SaaS Customer Success, with at least 3+ years in a leadership / player-coach capacity.
  • Demonstrated success operating across both SMB (low-touch / high-engagement) and enterprise / government (high-touch / high-engagement) segments.

Functional & Commercial Expertise:
  • Proven track record building and operationalizing tiered Customer Success programs at scale.
  • Hands-on experience developing and executing playbooks for renewals, expansion, churn mitigation, and cross-sell / upsell in a multi-product environment.
  • Strong commercial acumen with direct accountability for renewals pipeline, GRR, and NRR.
  • Experience integrating acquired businesses and product lines into a unified Customer Success program is a strong plus.

Technology & Data Fluency:
  • Hands-on experience implementing and optimizing best-in-class CS tech stacks; working knowledge of Gong, HubSpot, Maxio, Confluence, and JIRA strongly preferred.
  • Strong data fluency: comfortable defining KPIs, building dashboards, and using data to drive decisions and team performance.
  • Familiarity with modern AI / automation approaches to scaling CS operations is a plus.

Leadership & Communication:
  • Demonstrated ability to recruit, develop, mentor, and retain high-performing Customer Success teams.
  • Excellent stakeholder management and executive communication skills across customers, peers, and the leadership team.
  • Strong cross-functional collaboration skills with Sales, Product, Marketing, and Engineering.

Why Join Soutron Global?
  • Be part of a company with 35+ years of industry leadership in library and information management software.
  • Shape and scale a best-in-class Customer Success program serving prestigious customers including law firms, corporations, government agencies, and cultural institutions.
  • Build the playbooks, frameworks, and tech stack that will define the next phase of our global growth.
  • Work alongside an exceptional leadership team backed by experienced private equity partners committed to scaling the business globally and through M&A.

Apply