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Customer Success Manager Saas Software Jobs (NOW HIRING)

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...

Transmit Security

Customer Success Manager

Qualifications * 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors

Transmit Security

Customer Success Manager

Qualifications * 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors

Monaire

Customer Success Manager

Somerville, MA · On-site

Our platform combines hardware, sensors, cloud software, and analytics, making customer success at ... SaaS or technical customer accounts • Strong understanding of SaaS metrics including retention ...

BS&A Software

Customer Success Manager

Bath, MI · On-site

Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these ... SaaS or GovTech industry. * Experience working with local governments and navigating complex ...

Doss

Customer Success Manager

San Francisco, CA · On-site

... tie software functionality to business impact and goals. The ideal candidate thrives in a fast ... Experience working with enterprise or mid-market SaaS customers * Superior presentation and ...

Sendoso

Customer Success Manager

Customer Success Manager We are seeking an experienced and results-oriented Customer Success ... a fast-paced Software as a Service (SaaS) environment. You will play a critical role in ...

Doss

Customer Success Manager

Chicago, IL · On-site

... tie software functionality to business impact and goals. The ideal candidate thrives in a fast ... Experience working with enterprise or mid-market SaaS customers * Superior presentation and ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

Customer success or customer support in a SaaS environment * Product support or technical customer ... Strong written communication skills with the ability to clearly explain software functionality to ...

Avoma Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... a SaaS or software company * Ability to create structure in ambiguous situations and design ...

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All JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
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Customer Success Manager Saas Software jobs near you
Sr. Customer Success Manager - SaaS

Sr. Customer Success Manager - SaaS

ShipperHQ

Austin, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Senior Customer Success Manager - SaaS
ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
About Us:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we're a fast-moving, product-led company shaping the future of e-commerce logistics.
What You'll Do:
As a Senior Customer Success Manager, you'll own a portfolio of strategic and high-growth accounts, serving as both a trusted advisor and commercial owner. You are accountable for retention, expansion, and ensuring customers realize clear business value from ShipperHQ.
  • Own and manage a high-volume portfolio of strategic and growth accounts with full accountability for retention and expansion revenue
  • Build and maintain executive-level relationships, positioning yourself as a trusted advisor across customer organizations
  • Translate customer goals into measurable success plans tied to business outcomes and ROI
  • Drive product adoption and maturity through structured enablement, best practices, and ongoing value realization
  • Lead renewals end-to-end, proactively managing risk and forecasting outcomes 6+ months in advance
  • Identify and close expansion opportunities through consultative, value-based selling
  • Operate with strong commercial acumen-comfortable owning a book of business and revenue targets
  • Partner cross-functionally with Sales, Product, and Support to advocate for customers and drive results
  • Manage competing priorities across a high volume of accounts without sacrificing quality or responsiveness
What We're Looking For:
  • 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS
  • Proven track record of owning and growing a book of business, including renewals and expansion/upsell targets
  • Experience managing a high volume of accounts while maintaining strong customer outcomes
  • Strong commercial mindset with comfort in revenue ownership and quota-carrying or expansion-focused roles
  • Demonstrated ability to navigate complex organizations and build relationships with executive stakeholders
  • Skilled in identifying risk early and driving proactive retention strategies
  • Excellent business acumen with the ability to tie product value to customer KPIs and ROI
  • Clear, confident communicator with strong executive presence
  • Highly organized, proactive, and able to operate independently in a fast-paced environment
  • Experience in e-commerce, shipping, or logistics technology is a strong plus
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
  • Collaborate with a motivated team, directly tying your results to organizational success
  • 22 days of PTO plus public holidays
  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Maternity and Paternity Leave
  • This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum
  • Compensation is based on experience

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