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Customer Success Manager Saas Software Jobs (NOW HIRING)

LinenMaster

Client Success Manager - SaaS Software

$55K - $65K/yr

We have been satisfying our customers for over 25 years through innovation and creative problem solving. Role: As a Client Success Manager for our SaaS software products (non-IT or Marketing), you ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...

Pavago

Customer Success Manager

Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) - Remote U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role We're hiring a ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

Customer success or customer support in a SaaS environment * Product support or technical customer ... Strong written communication skills with the ability to clearly explain software functionality to ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

Purple Rain

Customer Success Manager

OR · On-site

Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... online software (SaaS) products and services, broadly defined Account management, project ...

EMARKETER

Customer Success Manager

New York, NY · On-site

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

Altametrics

Customer Success Manager

Dallas, TX

... SaaS solutions to businesses since 1997. The company's philosophy is to combine software design ... About The Role As a Customer Success Manager at Altamertics , you will be responsible for fostering ...

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All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
More about Customer Success Manager Saas Software jobs
What cities are hiring for Customer Success Manager Saas Software jobs? Cities with the most Customer Success Manager Saas Software job openings:
What states have the most Customer Success Manager Saas Software jobs? States with the most job openings for Customer Success Manager Saas Software jobs include:
What job categories do people searching Customer Success Manager Saas Software jobs look for? The top searched job categories for Customer Success Manager Saas Software jobs are:
Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Client Success Manager - SaaS Software

Client Success Manager - SaaS Software

LinenMaster

Remote

$55K - $65K/yr

Full-time

Posted 13 days ago

Job description

About TEXO
(LinenMaster, Alliant, Infinite Laundry, & TEXO IT)
Welcome to TEXO's Careers Page!
At TEXO, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference. Our mission is to harness the power of technology to drive positive change, empower businesses, and enhance lives.
Why Join TEXO?
Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity. At TEXO, we encourage out-of-the-box thinking and provide a supportive environment for you to bring your ideas to life.
Cutting-Edge Technology: Work with the latest tools and technologies in the industry. From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers.
Impactful Projects: Make a meaningful impact with your work. Whether you're developing software solutions for leading businesses or creating consumer-facing applications that enhance everyday life, your contributions atTEXO will shape the future of technology and transform industries.
Collaborative Culture: Collaboration is at the heart of everything we do. At TEXO, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry.
Professional Growth: We believe in investing in our people. From mentorship programs and training opportunities to career development resources and advancement pathways, we're committed to helping you grow both personally and professionally throughout your journey with us.
Diverse and Inclusive Community: We celebrate diversity and foster an inclusive culture where everyone feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity fuels innovation and creativity, and we're dedicated to building a team that reflects the rich tapestry of our global community.
Join Us!
Ready to take your career to the next level? Explore our current job openings and discover exciting opportunities to join the TEXOr team. Whether you're a software engineer, marketing manager, content writer, or marketing specialist, there's a place for you here.
Come be a part of something extraordinary. Come join TEXO and let's shape the future together!
Client Success Manager
Full Time - SaaS Software
Job Description
About Us:
TEXO provides cloud-based linen management software, marketing, and IT services that serve the Healthcare, Hospitality, and Food & Beverage industries. We are an industry leader with a strong commitment to investing in our products and services and are growing our team to meet the needs of our evolving customer base. We have been satisfying our customers for over 25 years through innovation and creative problem solving.
Role:
As a Client Success Manager for our SaaS software products (non-IT or Marketing), you will be responsible for creating deep relationships with our customers and partners, ensuring their ongoing use of our products, educating them on new features, and seeking opportunities to expand our relationships via upsell and cross-sell. This role requires a tenacious individual who is intrinsically motivated, self-driven, and passionate about client success. Overall, the goals of a Client Success Manager are:
  • Build relationships with all assigned customers, monitor their product usage and serve as a key point of contact for them, ensuring long-term retention
  • Deepen existing partnerships by providing value adds through additional products and services

Primary Responsibilities:
  • Develop a deep understanding of client's businesses, goals, and challenges
  • Apply strategic thinking to identify opportunities for growth
  • Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company
  • Negotiate pricing, renewals, and contracts
  • Ensure timely delivery of products and services
  • Monitor client satisfaction and address promptly any issues or concerns that arise
  • Possess strong communication and interpersonal skills to build and maintain relationships with clients
  • Own knowledge of all products and services offered by the company
  • Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates
  • Develop and conduct Quarterly Business Reviews
  • Provide ideas for creative sales and marketing tactics

Requirements:
  • Bachelor's degree from an accredited college or university
  • 5+ years overall combined experience in sales and account management
  • Excellent written and verbal communication skills
  • Laundry industry and/or cloud-based software sales experience preferred
  • Proficiency in standard business and sales software, including Office products and Hubspot
  • Be an exceptional team player with all staff
  • Intrinsic motivation to maintain a steady flow of revenue for the company
  • Adherence to company Information Security Policies
  • Available to travel occasionally, to (company-related events, industry-related travel including conferences, trade shows, etc.)

Perks:
  • Creativity: Lead creative and challenging projects
  • Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth
  • Culture: Strong core business values with a focus on teamwork in a dynamic environment
  • Recognition: Employee and peer to peer rewards programs

At TEXO, we treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
TEXO reserves the right to add to or change this list at any time. Not all roles and responsibilities may be listed within this document.
The pay range for this role is:
55,000 - 65,000 USD per year (Remote)

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