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Customer Success Manager Saas Software Jobs (NOW HIRING)

Attentive

Customer Success Manager

... B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and ... Customer Success Manager looking to join a fast-growing start-up we want to hear from you!

New

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$59 - $72/hr

Customer Success Manager Location Scottsdale Employment Type Full time Location Type On-site ... SaaS company that is revolutionizing the industry. Our software enables us to identify the ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). Nice to ... Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). Nice to ... Familiarity working in a SaaS environment. * Strong understanding of dental practice operations and ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

Additionally, you bring: * 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role within a SaaS or enterprise software environment. * A strong ...

Funded.club

Customer Success Manager

Customer Success Manager Toronto, Canada Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality ...

Pavago

Customer Success Manager

Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) - Remote U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role We're hiring a ...

Symmetrio

Customer Success Manager

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or ...

Avanti Recruitment

Customer Success Manager

Customer Success Manager Remote First | Permanent Help Businesses Succeed With Market-Leading SaaS ... Ideally some experience working with a SaaS or software-based product. * Excellent communication ...

New

Intelliculture

Customer Success Manager

Customer Success Manager Location: Remote (Western U.S. or Western Canada preferred) At ... Our SaaS-based farm management software helps growers--from small family farms to global Fortune ...

New

BetterCloud

Customer Success Manager

New York, NY · On-site

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... software. Customer Success Managers are trusted advisers on how to use our product and map it to a ...

Brady

Customer Success Manager

Charlotte, NC · On-site

Strong understanding of customer success for software and service solutions (SaaS) and key account ... Proficient in CRM tools (e.g., Salesforce) and customer success management platforms (e.g., SAP and ...

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Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

More about Customer Success Manager Saas Software jobs

What cities are hiring for Customer Success Manager Saas Software jobs?

Cities with the most Customer Success Manager Saas Software job openings:

What states have the most Customer Success Manager Saas Software jobs?

States with the most job openings for Customer Success Manager Saas Software jobs include:

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The top searched job categories for Customer Success Manager Saas Software jobs are:

Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Attentive

Remote

Other

Posted 2 days ago

New

Job description

Customer Success Manager

We are seeking an experienced and dynamic individual to join our team as a Customer Success Manager. An ideal candidate will have 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and support for customers of Beam AI, our construction takeoff product. This role may include a travel component for visiting customers onsite in the US and Canada.

Responsibilities of the Role:

  • Customer Onboarding: Oversee the customer onboarding process to ensure it's efficient, scalable, and tailored to different customer segments.
  • Product Adoption and Usage: Implement strategies to drive product adoption and usage, ensuring customers can leverage the full value of the solution.
  • Upsell Motion: Drive measurable revenue expansion by proactively identifying and closing upsell opportunities across your portfolio.
  • Account Management and Renewals: Manage key customer accounts to build strong relationships. Work on strategies for renewals and to prevent churn by identifying at-risk customers early and addressing their concerns.
  • Feedback Loop and Product Improvement: Gather customer feedback and insights. Work closely with the product team to inform product development and improvements based on customer needs and feedback.
  • Customer Advocacy and Engagement: Promote customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Work with the marketing team to engage with the customer community through events, webinars, and forums.
  • Metrics and Performance Analysis: Track key performance indicators (KPIs) for customer success, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), renewal rates, and churn rate for your accounts.

Requirements for the Role:

  • 3+ years of experience in customer success in a related field (B2B SaaS, Software etc.)
  • Excellent communication and interpersonal skills, including experience in building strong internal and external relationships
  • Track record of customer facing roles in a fast-paced dynamic environment is preferred
  • An ideal candidate should be empathic, display tact and poise under pressure
  • Passion for helping customers succeed
  • Strong analytical and problem-solving skills
  • Ability to meet deadlines and work under pressure in a fluid environment
  • Open to start-up and evening shift (US business hours)

If you're an experienced Customer Success Manager looking to join a fast-growing start-up we want to hear from you!

Apply