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Customer Success Manager Saas Software Jobs (NOW HIRING)

Evoplay

Customer Success Manager

... Manager. * . * , SaaS- . * - (HTTP, cookies, , ), API - . * . * - (Jira, Linear ) product / tech / support . * SDLC, (Waterfall, Agile). * . * , . * Upper-Intermediate . : * 20 . * 22 ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... SaaS company that is revolutionizing the industry. Our software enables us to identify the ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... SaaS company that is revolutionizing the industry. Our software enables us to identify the ...

Banyan Software

Customer Success Manager

OR · Remote

$120K/yr

Position Description Customer Success Manager - Higher Education SaaS US - Remote About the Role We ... Background in higher education SaaS strongly preferred; healthcare SaaS or health tech software is ...

Schlumberger

Customer Success Manager

Houston, TX

Become familiar with our SaaS engineering applications, including their features, functionality ... to understand software applications, especially those hosted on Azure and compatible with web ...

AEG

Customer Success Manager

Manhattan, NY · On-site

$75K - $90K/yr

... SaaS Transition | Growth-Stage Company Full-Time | Remote/Hybrid About LBi Software LBi Software is ... Role Overview We are looking for a Customer Success Manager to join our growing CS team and take ...

BetterCloud

Customer Success Manager

New York, NY

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... software. Customer Success Managers are trusted advisers on how to use our product and map it to a ...

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All JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
More about Customer Success Manager Saas Software jobs
What cities are hiring for Customer Success Manager Saas Software jobs? Cities with the most Customer Success Manager Saas Software job openings:
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Customer Success Manager Saas Software jobs near you

Customer Success Manager

Evoplay

Remote

Other

Posted 5 days ago

Job description

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