ZipRecruiter

Log In

1

Customer Success Manager Saas Software Jobs (NOW HIRING)

Evoplay

Customer Success Manager

... Manager. * . * , SaaS- . * - (HTTP, cookies, , ), API - . * . * - (Jira, Linear ) product / tech / support . * SDLC, (Waterfall, Agile). * . * , . * Upper-Intermediate . : * 20 . * 22 ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... SaaS company that is revolutionizing the industry. Our software enables us to identify the ...

Banyan Software

Customer Success Manager

OR · Remote

$120K/yr

Position Description Customer Success Manager - Higher Education SaaS US - Remote About the Role We ... Background in higher education SaaS strongly preferred; healthcare SaaS or health tech software is ...

AEG

Customer Success Manager

Manhattan, NY · On-site

$75K - $90K/yr

... SaaS Transition | Growth-Stage Company Full-Time | Remote/Hybrid About LBi Software LBi Software is ... Role Overview We are looking for a Customer Success Manager to join our growing CS team and take ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Our platform combines hardware, sensors, cloud software, and analytics, making customer success at ... SaaS or technical customer accounts • Strong understanding of SaaS metrics including retention ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... software. Customer Success Managers are trusted advisers on how to use our product and map it to a ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

SWBC

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

next page

Showing results 1-20

All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
More about Customer Success Manager Saas Software jobs
What cities are hiring for Customer Success Manager Saas Software jobs? Cities with the most Customer Success Manager Saas Software job openings:
What states have the most Customer Success Manager Saas Software jobs? States with the most job openings for Customer Success Manager Saas Software jobs include:
What job categories do people searching Customer Success Manager Saas Software jobs look for? The top searched job categories for Customer Success Manager Saas Software jobs are:
Customer Success Manager Saas Software jobs near you

Customer Success Manager

Evoplay

Remote

Other

Posted yesterday

Job description

Evoplay - - , 10 B2B- - : , .
Digital Marketing Service, , from scratch. 50 .
Customer Success Manager, : , ' , B2B-.
':

  • B2B .
  • .
  • .
  • , .
  • support, product tech .
  • .
  • .

:

  • 1+ Customer Success Manager, Technical/Product Support specialist, QA, Project/Product Manager.
  • .
  • , SaaS- .
  • - (HTTP, cookies, , ), API - .
  • .
  • - (Jira, Linear ) product / tech / support .
  • SDLC, (Waterfall, Agile).
  • .
  • , .
  • Upper-Intermediate .

:

  • 20 .
  • 22 .
  • .
  • .
  • , self-learning .
  • .
  • ( 8:00 -11:00).
  • .

Apply