ZipRecruiter

Log In

1

Customer Success Manager Saas Software Jobs (NOW HIRING)

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009 ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... SaaS company that is revolutionizing the industry. Our software enables us to identify the ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... SaaS company that is revolutionizing the industry. Our software enables us to identify the ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that ... Experience managing enterprise SaaS or technical customer accounts * Strong understanding of SaaS ...

Tenable

Customer Success Manager

Customer Success Manager Bogotá - Colombia - Remote Tenable ® is the Exposure Management company ... Proven experience working with SaaS (Software as a Service) or subscription-based solutions ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Requirements * 2-4 years of experience as a Customer Success Manager in SaaS (preferably in US ... Familiarity with CRM tools and customer success software. * Bachelor's degree in Business ...

Citian

Customer Success Manager

Washington, DC · On-site

... venture backed SaaS technology company based in Washington, DC. Our software solutions ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Axis Care

Customer Success Manager

Waco, TX · On-site

By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products ... Experience with CRM software and customer success platforms preferred. Working Conditions * Manual ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

More about Customer Success Manager Saas Software jobs

What cities are hiring for Customer Success Manager Saas Software jobs?

Cities with the most Customer Success Manager Saas Software job openings:

What states have the most Customer Success Manager Saas Software jobs?

States with the most job openings for Customer Success Manager Saas Software jobs include:

What job categories do people searching Customer Success Manager Saas Software jobs look for?

The top searched job categories for Customer Success Manager Saas Software jobs are:

Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager - SaaS

ShipperHQ

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Customer Success Manager - SaaS
About ShipperHQ:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we're a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview:
As a Customer Success Manager at ShipperHQ, you'll be the trusted advisor for our customers, helping them maximize the value of our platform. You'll build strong relationships, drive product adoption, identify growth opportunities, and ensure customers achieve their business goals. Success in this role is measured by customer satisfaction, retention, and expansion within your portfolio.
Responsibilities
  • Build and maintain strong relationships with customers, acting as their trusted advisor.
  • Understand customer goals and recommend solutions that maximize the value of ShipperHQ.
  • Drive product adoption through proactive engagement, education, and best practices.
  • Identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Proactively identify, troubleshoot, and resolve customer issues, escalating when appropriate.
  • Partner closely with Sales, Product, and Support to advocate for customer needs and improve the customer experience.
  • Gather and communicate customer feedback to influence product enhancements and roadmap priorities.
  • Own customer retention by delivering exceptional service and resolving issues promptly.
  • Negotiate renewals, pricing, and commercial terms when appropriate.
  • Meet or exceed customer retention and revenue growth targets.
Qualifications
  • 3+ years of Customer Success experience in a SaaS environment.
  • Proven experience managing customer relationships and driving retention and growth.
  • Strong communication skills, both written and verbal, with experience engaging customers via phone and email.
  • Comfortable discussing commercial opportunities, renewals, and negotiations.
  • Strong interpersonal and relationship-building skills.
  • Analytical mindset with the ability to interpret customer data and identify trends and opportunities.
  • Self-motivated, organized, and able to manage priorities independently.
  • Collaborative team player with a proactive, problem-solving approach.
  • Passion for delivering exceptional customer experiences.

Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
  • Collaborate with a motivated team, directly tying your results to organizational success
  • 22 days of PTO plus public holidays
  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Maternity and Paternity Leave
  • This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
  • Compensation is based on experience

Apply