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Customer Success Manager Saas Software Jobs in Raleigh, NC

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Requirements * 2-4 years of experience as a Customer Success Manager in SaaS (preferably in US ... Familiarity with CRM tools and customer success software. * Bachelor's degree in Business ...

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support ... Experience in Enterprise SaaS, industrial software, energy management, power management, electrical ...

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Appian Corporation

Customer Success Manager

Raleigh, NC

$125K - $250K/yr

Experience with agile software development practices. * Expected travel averages around 25%, with ... Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS ...

Appian

Customer Success Manager

Raleigh, NC · On-site

$125K - $250K/yr

Experience with agile software development practices. * Expected travel averages around 25%, with ... Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS ...

Melio

Customer Success Manager

Raleigh, NC · Remote

... M software system, Salesforce preferred. * Experience in a scaled customer success environment ... Prior experience working in a SaaS environment and/or in the financial technology space A day in ...

iCIMS

Customer Success Manager

Raleigh, NC · On-site

$70K - $80K/yr

... software with the transformative power of AI. Thousands of organizations across more than 200 ... Experience managing a book of business in a SaaS environment. * Familiarity with Gainsight (or ...

Canals

Customer Success Manager

Raleigh, NC · Remote

About Canals Canals builds software for wholesale distributors, helping them operate more ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

TARGAN Inc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions ...

Maintainx

Enterprise Customer Success Manager

Raleigh, NC · On-site

$150/day

About You: * 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts. * Experience managing complex ...

MaintainX

Enterprise Customer Success Manager

Raleigh, NC · On-site

$150/day

About You: * 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts. * Experience managing complex ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... SaaS offerings experience, with a proven track record of success in both retention and expansion

Targan, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

Targan Inc

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

TARGAN, Inc.

Customer Success Manager

Raleigh, NC · On-site

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

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Customer Success Manager Saas Software information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager saas software jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success manager saas software in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are popular job titles related to Customer Success Manager Saas Software jobs in Raleigh, NC?

For Customer Success Manager Saas Software jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Saas Software jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Manager Saas Software jobs?

Cities near Raleigh, NC with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager

Maxiq

Raleigh, NC • On-site

Other

Posted 15 days ago

Job description

Customer Success Manager

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self-motivated with a proactive approach to customer success.
Preferred Qualifications
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor's degree in Business, Marketing, or a related field.
Benefits
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

Apply