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Customer Success Manager Saas Software Jobs in Raleigh, NC

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

We empower businesses with innovative SaaS technology and technology-enabled safety services ... Our proprietary software revolutionizes safety management, providing our clients with real-time ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

Experience in SaaS, technology, information services, or a similar environment * Strong ... Exposure to environmental, regulatory, compliance, or other complex B2B software environments

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of ... Enterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally ...

Canals

Customer Success Manager

Raleigh, NC · Remote

About Canals Canals builds software for wholesale distributors, helping them operate more ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

... SaaS or industrial tech environment * Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows * Comfortable working in an AI ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... SaaS offerings experience, with a proven track record of success in both retention and expansion

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... SaaS offerings experience, with a proven track record of success in both retention and expansion

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services * Deep understanding of customer needs and pain points

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

... SaaS customer success, account management, or post-sales relationship management working with ... software interactions, offering opportunities to work with cutting-edge technology that drives ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

... SaaS customer success, account management, or post-sales relationship management working with ... software interactions, offering opportunities to work with cutting-edge technology that drives ...

RELX

Strategic Customer Success Manager

Raleigh, NC

... Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this ... AI, SaaS, or other emerging-technology products * Experience managing enterprise or strategic ...

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All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software JobsCustomer Success Manager Saas Software Jobs in Raleigh, NC

Customer Success Manager Saas Software information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager saas software jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success manager saas software in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
What are popular job titles related to Customer Success Manager Saas Software jobs in Raleigh, NC? For Customer Success Manager Saas Software jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Saas Software jobs in Raleigh, NC look for? The top searched job categories for Customer Success Manager Saas Software jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Manager Saas Software jobs? Cities near Raleigh, NC with the most Customer Success Manager Saas Software job openings:
Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Customer Success Manager

Customer Success Manager

Safety Plus, Inc.

Raleigh, NC • Remote

$60K - $70K/yr

Full-time

Posted 16 days ago

Job description


Company Overview

At Safety Plus Inc., we believe worker safety is a basic human right. We empower businesses with innovative SaaS technology and technology-enabled safety services, ensuring every worker returns home safely. Our mission is to simplify modern safety and transform how organizations protect their people—because failure is not an option.


As the trusted leader in safety management, we are redefining workplace safety through advanced real-time insights, automation, and expert consulting. Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs enables our customers to reduce risk, increase compliance, and build a stronger safety culture.

Why Choose Safety Plus Inc?

If you are looking for a rewarding career where you can make a real impact, Safety Plus Inc. is the place for you. Join us in our mission to create safer workplaces and protect lives.

  • Innovative Technology: Our proprietary software revolutionizes safety management, providing our clients with real-time insights and solutions.
  • Expert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs.
  • Impactful Work: Join a team that is making a difference every day, creating safer environments for workers across industries.
  • Professional Growth: We are committed to the growth and development of our employees, offering continuous learning opportunities and career advancement.

Position Overview

Are you passionate about delivering exceptional customer outcomes and driving business success? As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function.


In this role, you'll engage with Safety Plus customers at every level of their organization. From managing the entire customer lifecycle to driving adoption, growth, health, governance, and retention, you'll be instrumental in ensuring our customers thrive.

Key Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for a portfolio of clients.
  • Build and maintain strong client relationships to ensure satisfaction and long-term partnership.
  • Ensure clients feel supported, valued, and confident in Safety Plus services.

Service Coordination & Client Support

  • Work closely with consulting teams to ensure client needs are addressed in a timely and effective manner.
  • Monitor and manage client service delivery to ensure expectations are met or exceeded.
  • Maintain accurate documentation of all client communications and interactions within internal systems.

Product Expertise

  • Develop expert knowledge of proprietary software platform and related services.
  • Stay current on product updates and new features to effectively support customer needs.
  • Assist clients in configuring systems and workflows to align with their safety management requirements.

Internal Collaboration

  • Partner with internal teams including sales, consulting, and marketing to ensure a consistent customer experience.
  • Provide updates to senior leadership on client portfolio status and identify any issues or concerns requiring attention.

Revenue Growth & Opportunity Identification

  • Proactively identify opportunities to upsell or cross-sell additional services.
  • Support revenue growth by strengthening client relationships and expanding engagement.

Qualifications

  • Bachelor’s degree in business, marketing, or a related field.
  • 2+ years of experience in account management or customer service, ideally in a SaaS or technology-driven environment.
  • Proven ability to build and nurture strong professional relationships with clients, stakeholders, and team members.
  • Excellent communication skills: Strong written, verbal, and interpersonal skills, with high emotional intelligence and the ability to manage client expectations.
  • Detail-oriented and organized: Demonstrated ability to manage multiple clients simultaneously while maintaining a high level of attention to detail.
  • Proactive problem-solver: Capable of processing information quickly, developing on-the-fly solutions, and thinking critically to meet client needs.
  • Familiarity with task management and CRM tools, with the ability to learn new systems quickly.


Preferred Qualifications

  • Experience in the safety industry or a strong interest in workplace safety management.