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Remote Customer Success Jobs in Raleigh, NC (NOW HIRING)

Canals

Customer Success Manager

Raleigh, NC · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Datavant

Customer Success Manager

Raleigh, NC · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Experience working with remote/distributed teams (preferred). What We Offer: * Comprehensive health ...

Cleo

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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All JobsRemote Customer Success JobsRemote Customer Success Jobs in Raleigh, NC

Remote Customer Success information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do remote customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote customer success in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC? The most popular types of Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Success jobs in Raleigh, NC? For Remote Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success jobs? Cities near Raleigh, NC with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Raleigh, NC as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager

Canals

Raleigh, NC • Remote

Full-time

Posted 12 days ago

Job description

About Canals

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 100 person team (60 in engineering) distributed across North and South America.

The Role

We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows — and we’re growing fast.

You’ll own the full post-sale relationship for a portfolio of accounts — leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.

At Canals, you’ll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.

What You’ll Do

  • Own a portfolio of customer relationships, driving adoption, retention, and renewals.

  • Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.

  • Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.

  • Partner with Product and Engineering to surface customer insights and resolve issues efficiently.

  • Facilitate regular business reviews to demonstrate ROI and align on future goals.

  • Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.

  • Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

What You'll Bring

  • Typically, 5-8 years in Customer Success for a B2B SaaS product.

  • Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.

  • Demonstrated success driving product adoption, utilization and training end users.

  • Proven experience owning renewals and driving retention across a book of business.

  • Comfortable navigating ambiguity and taking initiative to create clarity and structure.

  • Strong communication and relationship-building skills across all levels of an organization.

  • Comfortable explaining technical concepts to non-technical audiences.

  • Organized, analytical, and proactive — you spot risks early and act quickly.

  • Experience supporting B2B or enterprise customers preferred.

Bonus Points

  • You’ve supported the launch or rollout of new products or features, helping define success metrics and feedback loops.

  • You have experience working with non-technical customers in industrial, logistics, or supply-chain environments.

  • You’re passionate about AI, automation, or operational efficiency in complex business systems.

Why Join Canals

  • Real-world impact: your work improves global supply chains, saving customers time and reducing risk.

  • Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.

  • Remote-first, flexible work environment across North and South America.

  • Strong product-market fit with tons of customer love.

  • Talent dense team with diverse backgrounds and experiences.

    Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.