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Customer Success Coordinator Jobs in Raleigh, NC

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Serve as the primary escalation point for customer issues, coordinating with Support, Product, and ...

Plannernet

Customer Success Lead

Raleigh, NC · Remote

Job Title Lead, Customer Success Location Virtual (Candidate must reside in Indiana, New Jersey, or ... Serve as the client expert, leading internal teams and coordinating efforts to support account ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Partner with Sales, the customer, and other internal departments, coordinating project ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Partner with Sales, the customer, and other internal departments, coordinating project ...

Wolters Kluwer

Customer Success Manager

Cary, NC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Partner with Sales, the customer, and other internal departments, coordinating project ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Serve as the primary escalation point for customer issues, coordinating with Support, Product, and ...

Global Relay

Customer Success Manager

Apex, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Serve as the primary escalation point for customer issues, coordinating with Support, Product, and ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Act as the internal voice of the customer during high-severity support cases, coordinating across ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Act as the internal voice of the customer during high-severity support cases, coordinating across ...

Relay

Senior Manager, Customer Success

Raleigh, NC · On-site

This is not a coordination or liaison role. You elevate account strategy, lead a team of Customer Success Reps with a high bar, and operate as a strong cross-functional partner to Sales, Product, and ...

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All JobsCustomer Success JobsCustomer Success Coordinator JobsCustomer Success Coordinator Jobs in Raleigh, NC

Customer Success Coordinator information

See Raleigh, NC salary details

$28.2K

$48.5K

$73.4K

How much do customer success coordinator jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success coordinator in Raleigh, NC is $48,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $53,500.00 per year, depending on experience, location, and employer.

How does a customer success coordinator collaborate with sales and support teams to ensure client satisfaction?

As a Customer Success Coordinator, you'll frequently act as a bridge between the sales and support teams to ensure a seamless client experience. You'll work closely with sales to understand client expectations and onboarding requirements, and coordinate with support to resolve issues or escalate technical problems. This collaborative approach not only helps maintain high customer satisfaction but also allows you to advocate for client needs internally, contributing to process improvements and retention strategies.

What are the key skills and qualifications needed to thrive as a customer success coordinator, and why are they important?

To thrive as a Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in business or a related field. Familiarity with customer success platforms like Salesforce or HubSpot, as well as proficiency in CRM systems, are typically required. Exceptional problem-solving abilities, empathy, and organizational skills help you effectively manage client needs and resolve issues. These skills and qualities are crucial for building lasting customer relationships, ensuring satisfaction, and driving product adoption and retention.

What is the difference between Customer Success Coordinator vs Customer Support Specialist?

AspectCustomer Success CoordinatorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; certifications like CRM or customer success coursesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentProactive engagement, account management, relationship buildingReactive support, troubleshooting, issue resolution
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech for technical support

The Customer Success Coordinator focuses on proactive client engagement and retention, while the Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coordinator emphasizes relationship management, whereas Support Specialists focus on technical problem-solving.

Is customer success coordinator an entry level job?

A customer success coordinator role is often considered entry-level, suitable for candidates with strong communication skills and some customer service experience. However, some positions may require prior knowledge of customer relationship management (CRM) tools or related certifications. Experience requirements can vary depending on the company and industry.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Customer Success Coordinator jobs in Raleigh, NC?

For Customer Success Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Coordinator jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Coordinator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Coordinator jobs?

Cities near Raleigh, NC with the most Customer Success Coordinator job openings:

Customer Success Coordinator jobs near you
Infographic showing various Customer Success Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,494 per year, or $23.3 per hour.

Customer Success Manager

Global Relay

Raleigh, NC

Full-time

Posted 12 days ago

Job description

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.

You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:

  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:

  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

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