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Customer Service Coordinator Jobs in Raleigh, NC

VIVA USA INC

Customer Service Coordinator

Cary, NC · On-site

$17.75 - $23/hr

As a Customer Service Coordinator, you will be responsible for: Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. Applying critical ...

CYNET SYSTEMS

Customer Service Coordinator

Cary, NC · On-site

$28 - $33/hr

Owning customer communications E2E for all service events. * Navigating complex discussions with ... Owning the deployment of field resources; is the decision maker, coordinates with field management ...

CYNET SYSTEMS

Customer Service Coordinator

Cary, NC · On-site

$28.50 - $33.50/hr

Owning customer communications E2E for all service events. Navigating complex discussions with ... Owning the deployment of field resources; is the decision maker, coordinates with field management ...

Conflux Systems

Customer Service Coordinator 2

Cary, NC · On-site

$33.50/hr

Customer Service Coordinator Location : Cary, NC Duration : 12 months Shift timing : Various Schedules Pay Rate : $33.50/hr in W2 Position Description: Customer Service Representative This individual ...

Pro-Serv Food Equipment

Service Coordinator

Raleigh, NC · On-site

$17 - $20/hr

Service Coordinator - Pro-Serv Food Equipment 📍 Location: Raleigh NC 💵 Pay: $17-$20 per hour ... We are a tech-driven, high-performance company with a strong commitment to customer service and ...

NSC

Service Coordinator

Raleigh, NC · On-site

$20 - $25/hr

Service Coordinator Location: Remote $20-$25/hour Job Summary Anistar is seeking Service ... Communicate with customers to provide updates on service requests, estimated arrival times, and ...

Apis Services, Inc.

Service Coordinator

Lillington, NC · On-site

$16.50 - $21/hr

SERVICE COORDINATOR Position Overview: The Service Coordinator ensures the smooth day-to-day operations of Wake Enterprises program sites by supervising staff, coordinating services, and ensuring ...

Kestra Financial

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

The Client Service Coordinator is critical to providing superior client experience ... This position utilizes excellent customer service, attention to detail, and time management skills ...

IONNA LLC

Field Service Coordinator

Raleigh, NC · On-site

$65K - $80K/yr

Field Service Coordinator Reports To: Field Service Manager This role requires a full-time onsite ... Maintain accurate service records, work orders, customer information, and documentation.

IONNA

Field Service Coordinator

Raleigh, NC · On-site

$65K - $80K/yr

Field Service Coordinator Reports To: Field Service Manager This role requires a full-time onsite ... Maintain accurate service records, work orders, customer information, and documentation.

SpeedPro

Customer Service & Project Coordinator

Apex, NC · On-site

$13.75 - $18/hr

Role Summary As a Customer Service & Project Coordinator , you are the welcoming face and voice of SpeedPro Apex. You will serve as the primary link between our clients and our production team ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Raleigh, NC

Customer Service Coordinator information

See Raleigh, NC salary details

$12

$19

$27

How much do customer service coordinator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service coordinator in Raleigh, NC is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.97 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.
More about Customer Service Coordinator jobs
What are the most commonly searched types of Customer Service jobs in Raleigh, NC? The most popular types of Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Customer Service Coordinator jobs in Raleigh, NC? For Customer Service Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Coordinator jobs in Raleigh, NC look for? The top searched job categories for Customer Service Coordinator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Coordinator jobs? Cities near Raleigh, NC with the most Customer Service Coordinator job openings:
Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 65% Full Time, 10% Part Time, 5% Temporary, 15% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $40,991 per year, or $19.7 per hour.

Customer Service Coordinator

VIVA USA INC

Cary, NC • On-site

$17.75 - $23/hr

Contractor

Posted 8 days ago

Job description

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Coordinator, you will be responsible for:
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
Owning customer communications E2E for all service events.
Navigating complex discussions with customers when scheduling appointments.
Management and application of prioritization logic that aligns with customer commitments.
Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
Key Working Relationships:
This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.
Requirements for the Customer Service Coordinator role include:
A Bachelor's degree or equivalent experience.
Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
Knowledge of SAP is preferred but not required.
Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
Ability to support complex projects and determine the critical path to improve timely performance is essential.
The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
Strong organizational and time management skills with exceptional attention to detail is required.
The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
Customer facing experience is preferred.
Knowledge of SAP a plus but not required.
You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
LEAN/6 Sigma methodology a plus but not required.
Experience or knowledge of client business in the U.S preferred.
Notes:
09:00 to 18:00
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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