ZipRecruiter

Log In

1

Client Experience Coordinator Jobs in Raleigh, NC

6 & FIX

Client Experience Associate

Raleigh, NC · On-site

$50K - $120K/yr

This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You'll thrive in a fast-paced environment where proactive ...

6 & FIX

Client Experience Associate

Raleigh, NC · On-site

$50K - $120K/yr

This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You'll thrive in a fast-paced environment where proactive ...

Kestra Financial

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

The Client Service Coordinator is critical to providing superior client experience. This position utilizes excellent customer service, attention to detail, and time management skills • Supports ...

Baird Capital

Client Specialist

Chapel Hill, NC · On-site

You'll be at the heart of the client experience--coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

Baird

Client Specialist

Chapel Hill, NC · On-site

You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

Baird

Client Specialist

Chapel Hill, NC · On-site

You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

Robert W Baird & Co

Client Specialist

Chapel Hill, NC · On-site

You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

Homes By Dickerson

Client Care Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

Client Care Coordinator The Client Care Coordinator role is an essential role in the Client Care ... When this role is done well it supports the CCR's, and ensures homeowners experience a smooth ...

TERRACON

Project Coordinator

Raleigh, NC · On-site

... great client experience. Responsibilities * Coordinate document processes and systems to support ... coordination of drilling, and field classification of soil and rock samples, as directed.

next page

Showing results 1-20

All JobsClient Experience JobsClient Experience Coordinator JobsClient Experience Coordinator Jobs in Raleigh, NC

Client Experience Coordinator information

See Raleigh, NC salary details

$14

$20

$28

How much do client experience coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for client experience coordinator in Raleigh, NC is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.88 per hour, depending on experience, location, and employer.

What does a client experience coordinator do?

A client experience coordinator manages interactions between a company and its clients to ensure satisfaction and positive relationships. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills and a focus on customer service to enhance client retention and loyalty.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

What is the role of a client experience coordinator?

A client experience coordinator is responsible for managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills, problem-solving abilities, and a focus on delivering positive customer experiences.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What are the most commonly searched types of Client Experience jobs in Raleigh, NC? The most popular types of Client Experience jobs in Raleigh, NC are:
What are popular job titles related to Client Experience Coordinator jobs in Raleigh, NC? For Client Experience Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Experience Coordinator jobs in Raleigh, NC look for? The top searched job categories for Client Experience Coordinator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Experience Coordinator jobs? Cities near Raleigh, NC with the most Client Experience Coordinator job openings:
Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,663 per year, or $20.5 per hour.

Client Experience Coordinator

Marpai Administrators LLC

Cary, NC • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION:
The Client Experience Coordinator is responsible for providing client-related services. The Client Experience Coordinator will work in a fast-paced, dynamic work environment requiring adaptive, innovative, and flexible regarding our customers and clients. 
 
WHAT YOU WILL BE DOING: 
  • The Client Experience Coordinator interacts with multiple clients and is responsible for providing an exceptional client experience by managing daily interactions to resolve issues and provide ongoing service. 
  • Member-centric service specialist- escalated member/provider outreach
  • Establish relationships with the key client contacts, and serve as a liaison between Customer Service (CS), Claims and Account Leads
  • Keep abreast of all operational processes and provide feedback on potential improvements
  • Serve as day-to-day internal resource for escalated client related issues- emphasis on escalated member issue resolution
  • Support the Account Leads in servicing clients on day-to-day tactical issues
  • Assist the Client Experience team in the onboarding of new clients
  • Triage issues and escalate to the Account Lead, as needed
  • Assist in identifying and ordering reporting as specified by Account Leads
  • Demonstrate continuous efforts to improve service offerings and programs
  • Subscribe to designated government regulatory update sources and participate in webinars
  • Keep management abreast of client and internal issues
  • Assist with any Account Management special project
  • Other duties as required
 
WHAT SUCCESS LOOKS LIKE
  • Increase client satisfaction
  • Consistently receive positive client and service satisfaction survey ratings
  • Key contributor in resolving client problems efficiently
 
WHAT DO YOU NEED
  • Minimum of Associates Degree preferred
  • Five or more years of direct experience with health plans
  • Project Management experience preferred
  • Prioritize and negotiate multidirectional communication for consensus
  • Commit to quality service
  • Understand shared leadership
  • Work cooperatively with people at all levels with respect and demonstrate the ability to respond appropriately in a variety of complex situations
  • Utilize technology in a proficient manner
  • Extensive knowledge of functional tasks performed within his/her department
  • Strong MS Office skills
  • Working knowledge of computers and related software packages
  • Demonstrate excellent organizational skills
  • Demonstrate excellent verbal and written communication skills, leadership and decision-making skills
  • Prioritize, research and make timely decisions
  • Demonstrate strong analytical skills and ability to report findings in an accurate manner
 
WORK REQUIREMENTS:
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • Travel minimal
 
WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection
 
Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
 

This is a remote position.