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Client Experience Coordinator Jobs in Raleigh, NC

6 & FIX

Client Experience Associate

Raleigh, NC · On-site

$50K - $120K/yr

This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You'll thrive in a fast-paced environment where proactive ...

6 & FIX

Client Experience Associate

Raleigh, NC · On-site

$50K - $120K/yr

This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You'll thrive in a fast-paced environment where proactive ...

TERRACON

Project Coordinator

Raleigh, NC · On-site

... great client experience. Responsibilities * Coordinate document processes and systems to support ... coordination of drilling, and field classification of soil and rock samples, as directed.

TERRACON

Project Coordinator

Raleigh, NC · On-site

... great client experience. Responsibilities * Coordinate document processes and systems to support ... coordination of drilling, and field classification of soil and rock samples, as directed.

Ruby Oak Nutrition

Administrative Coordinator

Raleigh, NC · On-site

What You'll Own Scheduling, Client Experience, and Referral Coordination You'll be responsible for keeping the scheduling side of our practice running smoothly from the time a prospective client ...

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Client Experience Coordinator information

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How much do client experience coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client experience coordinator in Raleigh, NC is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What does a client experience coordinator do?

A client experience coordinator manages interactions between a company and its clients to ensure satisfaction and positive relationships. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills and a focus on customer service to enhance client retention and loyalty.

What is the role of a client experience coordinator?

A client experience coordinator is responsible for managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills, problem-solving abilities, and a focus on delivering positive customer experiences.

What are the most commonly searched types of Client Experience jobs in Raleigh, NC?

The most popular types of Client Experience jobs in Raleigh, NC are:

What are popular job titles related to Client Experience Coordinator jobs in Raleigh, NC?

For Client Experience Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Client Experience Coordinator jobs in Raleigh, NC look for?

The top searched job categories for Client Experience Coordinator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Client Experience Coordinator jobs?

Cities near Raleigh, NC with the most Client Experience Coordinator job openings:

Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $42,665 per year, or $20.5 per hour.

Client Experience Associate

6 & FIX

Raleigh, NC • On-site

$50K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

About the Role

6 amp; Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You’ll thrive in a fast-paced environment where proactive communication, attention to detail, and a positive attitude are essential.

Key Responsibilities
  • Prepare and review detailed repair estimates.
  • Support field technicians by assisting with estimate creation and accurate pricing of repair work.
  • Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls.
  • Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary.
  • Perform daily follow-ups on open estimates and sales opportunities.
  • Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs.
  • Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately.
  • Coordinate and schedule field supervisors for in-person sales visits and technical lead calls.
  • Proactively identify, communicate, and close sales opportunities with customers.
  • Promote and sell maintenance membership plans to enhance customer value and company revenue.
  • Maintain detailed records of customer interactions, estimates, and follow-up communications in Service Titan.
  • Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities.
Schedule amp; Work Environment

  • 5-day rotation shift, which will include remote weekend schedules

  • Fast-paced, collaborative environment with strong support from leadership and peers

Qualifications
  • High school diploma or equivalent required.
  • Prior experience in customer service, inside sales, or dispatching required.
  • Experience in the HVAC industry or related trades preferred.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines.
  • Excellent organizational and multitasking abilities in a fast-paced environment.
  • Proficiency in using computers, including Microsoft Office, CRM systems, and web-based tools.
  • Familiarity with the company’s service area or the ability to read and interpret maps effectively.
Why Join 6 amp; Fix?

At 6 amp; Fix, we’re more than a service company — we’re a team that values growth, integrity, and collaboration. We believe in investing in our people and empowering them to succeed.

Benefits include:

  • Paid Time Off / Vacation

  • Medical, Dental amp; Vision Insurance

  • Supplemental Coverages

  • 401(k) with Company Match

  • Paid Holidays

Apply