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Client Experience Coordinator Jobs in Raleigh, NC

TERRACON

Project Coordinator

Raleigh, NC · On-site

... great client experience. Responsibilities * Coordinate document processes and systems to support ... coordination of drilling, and field classification of soil and rock samples, as directed.

IQVIA

Client Service Manager, Large Pharma

Durham, NC · On-site

Track renewal cycles and potential new opportunities, supporting pre-sales coordination and ... Qualifications & Experience * Bachelor's degree in Life Sciences, Business Administration, or ...

Banfield

Client Service Coordinator

Wake Forest, NC · On-site

$15.50 - $20.25/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks or until a ... Time Management Capabilities and Experience (can do) * Ability to multi-task- Manages multiple ...

Banfield

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... EXPERIENCE, EDUCATION AND/OR TRAINING · High School Diploma or equivalent preferred. · Must be at ...

Banfield

Client Service Coordinator

Cary, NC · On-site

$15 - $18.69/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and ...

Banfield Pet Hospital

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ... EXPERIENCE, EDUCATION AND/OR TRAINING • High School Diploma or equivalent preferred. • Must be ...

Leigh and Co.

Wedding Coordinator

Raleigh, NC

$350/wk

You will work alongside our client experience managers during the planning and assistant coordinators onsite to provide the following to execute weddings. * Attend a final details call with clients ...

Homes By Dickerson Inc

Client Care Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

We are seeking a dynamic, organized, and proactive Client Care Coordinator to be the heartbeat of ... Champion the Homeowner Experience: Manage all post-closing communications, including preparing ...

Homes By Dickerson Inc

Client Care Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

We are seeking a dynamic, organized, and proactive Client Care Coordinator to be the heartbeat of ... Champion the Homeowner Experience: Manage all post-closing communications, including preparing ...

Banfield

Client Service Coordinator

Morrisville, NC · On-site

$15 - $18.69/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ... EXPERIENCE, EDUCATION AND/OR TRAINING · High School Diploma or equivalent preferred. · Must be at ...

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All JobsClient Experience JobsClient Experience Coordinator JobsClient Experience Coordinator Jobs in Raleigh, NC

Client Experience Coordinator information

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How much do client experience coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for client experience coordinator in Raleigh, NC is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.88 per hour, depending on experience, location, and employer.

What does a client experience coordinator do?

A client experience coordinator manages interactions between a company and its clients to ensure satisfaction and positive relationships. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills and a focus on customer service to enhance client retention and loyalty.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

What is the role of a client experience coordinator?

A client experience coordinator is responsible for managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills, problem-solving abilities, and a focus on delivering positive customer experiences.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What are the most commonly searched types of Client Experience jobs in Raleigh, NC? The most popular types of Client Experience jobs in Raleigh, NC are:
What are popular job titles related to Client Experience Coordinator jobs in Raleigh, NC? For Client Experience Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Experience Coordinator jobs in Raleigh, NC look for? The top searched job categories for Client Experience Coordinator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Experience Coordinator jobs? Cities near Raleigh, NC with the most Client Experience Coordinator job openings:
Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,663 per year, or $20.5 per hour.

Project Coordinator

TERRACON

Raleigh, NC • On-site

Full-time

Re-posted 29 days ago

Terracon rating

7.5

Company rating: 7.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

49th of 72 rated business consultants

Job description


Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client experience.
Responsibilities
  • Coordinate document processes and systems to support control and availability of project and client documentation to local office/operations including tracking & routing of documentation.
  • Partner with financial analysts/ accountants and the project team to review, track and provide updates on proposal and project status/milestones, project billing, budgets, and timelines/ schedules to ensure contract requirements and management policies are being followed.
  • Partner with financial analysts/ accountants and the project team to draft reports, templates, proposals, fee estimates, and change orders for projects.
  • Draft communications & documentation and perform updates to systems including TerraNet and CRM.
  • Partner with financial analysts/ accountants and the project team to support management of project Work in Progress (WIP), invoicing and Accounts Receivable (AR).
  • Schedule/coordinate utility locating services and clearances as needed for projects.
  • Perform other engineering support tasks including development of drawings and directives for proposed boring and test pit locations and plans, preparation of boring and test pit logs and coordination of drilling, and field classification of soil and rock samples, as directed.
  • Schedule and communicate with the client regarding project report status, delivery schedule, system access.
  • Coordinate client opportunities/requests for proposals, task and change orders to offices including providing clarification of key project and client requirements.
  • Promote and provide training and coaching to Operations on the use of Terracon client programs and systems.

Document Control
  • Provide document control for projects per established processes to ensure adherence to quality standards and project requirements.
  • Partner with financial analysts/ accountants and the project team to review project billing activity to ensure compliance with contract requirements and management policies.
  • Track and route documents into internal and/or external systems complying with client protocols and requirements.
  • Collaborate with local office/operations to complete document compliance of projects, aligned with scope and within schedule.
  • Provide a variety of project support related tasks involving document management.

Manage document processes and systems to support control and availability of project and client documentation to local office/operations.Project Delivery Support
  • Assist and support for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments.
  • Partner with financial analysts/ accountants and the project team to assist with oversight of management and tracking of budgets and schedules.
  • Works with client to access and work within external systems, if applicable and required.
  • Schedule and communicate with the client regarding project report status and delivery schedule.
  • Receive, process and forward client opportunities/requests for proposals and task orders to offices to initiate proposal process or work authorization and follow-up as needed.
  • Coordinate proposal/opportunity response with local offices, including coaching them on key client requirements
  • Maintain spreadsheets or other tracking systems regarding status of proposals and projects.
  • Assist with updates to TerraNet resource sites and/or CRM with client specific requirements, templates, communication, etc., related to scope, pricing, delivery, quality, as well as maintain and update key client contacts associated with the account.
  • Interact with key client contacts as needed or as directed.
  • Keep appropriate project team members informed of status, delivery issues, and other areas as needed.
  • Maintain updates to project status including timelines and deliverable dates and financial data.
  • Works with offices to ensure that client specific requirements are understood and followed.
  • Works with offices on change order requests to ensure timely delivery to client and approval.
  • Partner with financial analysts/ accountants and the project team to support proposal and project registration setup as needed.
  • Work with NAM to develop/maintain any Program Manual or related documents.
  • Support project/program leadership with client communication plans.
  • Maintain, communicate, and track milestones to project team.
  • Support project/program manager with resource management and resource assignment.

Compass Delivery Focus
  • Maintains and updates project or program-level Compass, as applicable.
  • Provides training and coaching to operational project managers and team members on the use and applicability of Compass to enhance the Client Experience.
  • Works directly with Terracon Client Service Managers and/or Client Service Specialists to incorporate and progress the use of Compass, both internally and externally.

General
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning

Qualifications
  • High school diploma and a minimum of 4 years' related experience.
  • Associate or bachelor's degree in related field preferred.
  • Experience with gINT Geotechnical software and AutoCAD LT preferred (if applicable)
  • Fluent in Microsoft Office applications.
  • A valid driver's license with acceptable violation history may be required.

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