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Client Experience Jobs (NOW HIRING)

Socket.dev

Client Experience Manager

Henderson, NV · On-site

$80 - $100/hr

The Client Experience Manager will identify opportunities for improvement, coordinate cosmetic updates and repairs, manage onboard inventory, and work closely with Flight Operations, Ground ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

A Brief OverviewResponsible for maintaining JAMS facilities of exceptional quality to enhance the client experience and meet the needs of internal and external clients while adhering to corporate ...

JAMS, Inc

Manager, Client Experience

Manhattan, NY · On-site

$100 - $125/hr

A Brief OverviewResponsible for maintaining JAMS facilities of exceptional quality to enhance the client experience and meet the needs of internal and external clients while adhering to corporate ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Market My Market

Client Experience Manager

Charlotte, NC · On-site +1

$70K - $80K/yr

Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Allied Solutions

Supervisor, Client Experience

Carmel, IN · On-site

$80 - $100/hr

The Client Experience Supervisor will lead the Client Experience team by providing coaching, guidance, and support through positive communication to employees. This individual will operate with a ...

Armanino LLP

Client Experience Manager

California, MO · On-site

$100 - $125/hr

Conduct client journey assessments to identify opportunities to elevate the end-to-end client experience, increase responsiveness, and improve consistency across client touchpoints. * Develop, launch ...

ChartSpan

Client Experience Manager

$100K/yr

The Client Experience Manager is responsible for the end-to-end deployment of the Company's products and nurtures ongoing client relationships to drive adoption and growth. This individual leverages ...

Tixr

Client Experience Manager

$75K - $85K/yr

You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to deliver a seamless and exceptional client experience. Your focus will be on managing the operational ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Omnicom

Manager, Client Experience

San Francisco, CA · On-site

Public Relations Manager, Client Experience, Technology San Francisco Weber Shandwick is looking for a Manager, Client Experience to join our West Technology practice to support clients ranging from ...

ShipMonk

Client Experience Manager

Louisville, KY

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional ...

Del Mar Vacations

Client Experience Manager

Orleans, MA · On-site

$65K - $85K/yr

The Client Experience Manager is the trusted homeowner advocate who owns every stage of the ownership journey-from onboarding through retention and offboarding-ensuring each property and partnership ...

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Client Experience information

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$59.5K

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How much do client experience jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client experience in the United States is $69,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.
More about Client Experience jobs

What cities are hiring for Client Experience jobs?

Cities with the most Client Experience job openings:

What are the most commonly searched types of Client Experience jobs?

The most popular types of Client Experience jobs are:

What states have the most Client Experience jobs?

States with the most job openings for Client Experience jobs include:

Client Experience jobs near you
Infographic showing various Client Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,999 per year, or $33.7 per hour.

Client Experience Manager

Henderson, NV • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$80 - $100/hr

Other

Posted 7 days ago

Key responsibilities

  • Conduct regular audits and inspections of aircraft to ensure standards are met.

  • Identify, coordinate, and oversee cosmetic updates, repairs, and maintenance to improve aircraft presentation and client experience.

  • Manage onboard inventory levels, order supplies, and monitor usage to ensure optimal stock and efficiency.

Job description

Description

Thrive Aviation is seeking a detail-oriented and highly organized Client Experience Manager to oversee the consistency, presentation, and overall client experience across our aircraft fleet.

This role will be responsible for regularly auditing aircraft to ensure each one meets Thrive’s standards for cleanliness, appearance, amenities, inventory, and presentation. The Client Experience Manager will identify opportunities for improvement, coordinate cosmetic updates and repairs, manage onboard inventory, and work closely with Flight Operations, Ground Operations, Maintenance, Cabin Attendants, and other teams to ensure our aircraft consistently deliver the experience our clients expect.

The ideal candidate has a strong eye for detail, takes pride in presentation, is highly organized, and enjoys finding ways to make an already great experience even better.

Requirements
  • Conduct regular audits and inspections of aircraft throughout the fleet.
  • Ensure consistency across aircraft regarding onboard amenities, including:
  • Blankets and pillows
  • Dishes, glassware, and flatware
  • Linens and towels
  • Food and beverage supplies
  • Client amenities and supplies
  • Safety and presentation-related items
  • Maintain and update fleet standards and checklists.
  • Identify inconsistencies, deficiencies, and opportunities for improvement.
  • Track findings and follow up to ensure issues are resolved.
  • Monitor the overall cosmetic condition and presentation of aircraft interiors.
  • Identify items requiring repair, replacement, refurbishment, or general cosmetic improvement.
  • Partner with Maintenance and Operations to coordinate cosmetic work and ensure completion.
  • Maintain a running list of aircraft appearance projects and prioritize based on client impact and operational needs.
  • Make recommendations for upgrades that improve the overall client experience.
  • Maintain appropriate inventory levels of onboard supplies and amenities.
  • Order and replenish stock as needed.
  • Establish standardized inventory levels and par sheets by aircraft type.
  • Monitor usage and identify opportunities to improve purchasing efficiency.
  • Evaluate and recommend new products, amenities, and vendors.
  • Maintain relationships with vendors and coordinate orders and deliveries.
  • Continuously look for ways to elevate the onboard client experience.
  • Research trends, products, amenities, and best practices within private aviation and luxury hospitality.
  • Make recommendations for new products, services, and enhancements.
  • Help develop and maintain a consistent Thrive experience across the fleet.
  • Work closely with Flight Operations, Maintenance, Cabin Attendants, Pilots, and other operational teams.
  • Communicate aircraft deficiencies and follow up through completion.
  • Partner with crew members to understand recurring client requests and onboard needs.
  • Provide feedback and recommendations to leadership based on fleet audits and client experience observations.
Experience & Qualifications

The most successful candidate in the position will meet most, if not all, of the following criteria.

  • Bachelor’s degree required.
  • At least two years of experience in Owner Services or account management; preferably in aviation or luxury products
  • Experience with FL3XX is preferred.
  • Solution oriented – presents a problem with a suggested solution.
  • Demonstrates strong leadership skills through taking accountability and ownership.
  • Proven to work effectively in a team environment or independently
  • Detail obsessed with a proven ability to prioritize multiple objectives in a changing environment.
  • The ability to communicate effectively verbally and in writing
  • Must work well under pressure and be able to multitask
  • Be willing to work during off-hours, weekends and holidays
  • Proficient in Microsoft Office, Demonstrate broad knowledge of the functional area.
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