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Client Experience Jobs (NOW HIRING)

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional ...

HDR

Client Experience Director

Omaha, NE · On-site

Client experience at HDR is built on understanding our clients' needs, earning their trust, and consistently meeting expectations and delivering value. The Client Experience Director leads HDR ...

Drake & Associates

Client Experience Specialist

Waukesha, WI · On-site

$17.75 - $22.25/hr

About This Opportunity The Client Experience Specialist will be responsible for a variety of operational, administrative, and client service functions that support the overall success and continued ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

$120K - $158K/yr

A Brief Overview Responsible for maintaining JAMS facilities of exceptional quality to enhance the client experience and meet the needs of internal and external clients while adhering to corporate ...

Menlo Ventures

Client Experience Strategist

Manhattan, NY · On-site

$100 - $125/hr

You'll be an early employee who can help shape and grow our company and the Client Experience team as we expand and scale our reach to new users. Key Responsibilities: Your responsibilities will ...

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Client Experience information

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$59.5K

$70K

$78.5K

How much do client experience jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client experience in the United States is $69,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.
More about Client Experience jobs

What cities are hiring for Client Experience jobs?

Cities with the most Client Experience job openings:

What are the most commonly searched types of Client Experience jobs?

The most popular types of Client Experience jobs are:

What states have the most Client Experience jobs?

States with the most job openings for Client Experience jobs include:

Client Experience jobs near you
Infographic showing various Client Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,999 per year, or $33.7 per hour.

Client Experience Manager

Fort Worth, TX • On-site

ShipMonk
Trucking • 1 - 5K employees
Learn more about ShipMonkexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
About the Role: Own the Metrics. Build the Team.
We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You'll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.
What You'll Be Rocking Every Day
Lead Performance with Precision
  • Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
  • Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
  • Run daily stand-ups, monthly reviews, and quarterly performance planning.
    Grow and Coach a Rockstar Team
  • Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
  • Deliver clear goals, timely feedback, and structured development paths.
  • Spot burnout, boost morale, and keep your team firing on all cylinders.
    Champion the Merchant Experience
  • Serve as the escalation point for complex or high-touch client issues.
  • Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
  • Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
    Build Systems that Scale
  • Contribute to process improvements, documentation, and training initiatives.
  • Help shape the playbooks and scorecards that define how we deliver excellence.
  • Be a voice in cross-functional forums - what happens in support impacts the whole business.

What Makes You a Great Fit
• You're Data-Obsessed
You don't just look at metrics - you use them to manage. You know how to translate
numbers into actions that improve both the client and team experience.
• You Know What Great Support Looks Like
You've worked within or managed teams that are fast, friendly, and reliable. You
understand the difference between hitting a number and delivering real value.
• You're a Builder and a Coach
You develop people, build systems, and improve processes. You balance empathy with
accountability and love helping others level up.
• You Lean In and Take Ownership
You don't point fingers - when something goes wrong, you roll up your sleeves and fix it.
You lead with accountability, stay solutions-focused, and make sure nothing slips through
the cracks.
• You Stay Cool Under Pressure
When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't
shy away from tough conversations or tight timelines.
What You Bring to the Table
  • 3-5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
  • Track record of owning and improving CSAT, case resolution, and other CX metrics
  • Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
  • Experience coaching and scaling individual contributors
  • Strong written and verbal communication skills
  • Bonus points for experience with 3PLs or high-growth startups

Perks That Pack a Punch
Competitive Salary + Bonus
Paid Time Off + Paid Holidays
Health, Dental, Vision + 401k with Match
Company Events, Wellness Programs & More
HQ in Fort Lauderdale + Global Fulfillment Network
Inclusive, Growth-Oriented Culture
Ready to lead the support team of the future?
Apply now and help our merchants stress less, grow more - and experience CX like never before.
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    • Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
  • Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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