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Client Experience Jobs (NOW HIRING)

Phreesia

Client Experience Manager

$135K - $150K/yr

We are seeking a Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at In this client-facing role ...

Medica

Manager, Client Experience

Minnetonka, MN

$92.20K - $158K/yr

The Manager, Client Experience has overall responsibility for Commercial account management service delivery and operational support. This position is critical in the leadership and management of the ...

Medica

Manager, Client Experience

Minnetonka, MN · On-site

$92.20K - $158K/yr

The Manager, Client Experience has overall responsibility for Commercial account management service delivery and operational support. This position is critical in the leadership and management of the ...

Husch Blackwell Llp

Client Experience Lead

Providence, RI · On-site

$168.30K/yr

What the Role Is The Client Experience Lead is a first-of-its-kind, foundational role at Husch Blackwell, building something from the ground up. This product-centric approach to Practitioner and ...

Husch Blackwell Llp

Client Experience Lead

Kansas City, MO · On-site

$162.70K/yr

What the Role Is The Client Experience Lead is a first-of-its-kind, foundational role at Husch Blackwell, building something from the ground up. This product-centric approach to Practitioner and ...

Galbreath Costner

Client Experience Coordinator

Belmont, NC · On-site

$16.75 - $22.50/hr

CLIENT EXPERIENCE COORDINATOR The Client Experience Coordinator is the first point of contact for clients and plays a key role in creating a welcoming, professional, and service‑oriented ...

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DocNetwork

Client Experience Coordinator

Ann Arbor, MI · Hybrid

$50K - $60K/yr

Client Experience Coordinator Status : Regular, Full-time Location: Ann Arbor, MI (hybrid) Starting Base Salary: $50,000 - $60,000 annually We're looking for a Client Experience Specialist to deliver ...

eCapital

Client Experience Specialist

Lenexa, KS

$20/hr

Client Experience Specialist We are on a mission to provide innovative working capital solutions to small and medium size businesses throughout the United States, Canada, and the United Kingdom. A ...

Husch Blackwell Llp

Client Experience Lead

Milwaukee, WI · On-site

$164.10K/yr

What the Role Is The Client Experience Lead is a first-of-its-kind, foundational role at Husch Blackwell, building something from the ground up. This product-centric approach to Practitioner and ...

Husch Blackwell Llp

Client Experience Lead

Phoenix, AZ · On-site

$165.60K/yr

What the Role Is The Client Experience Lead is a first-of-its-kind, foundational role at Husch Blackwell, building something from the ground up. This product-centric approach to Practitioner and ...

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Client Experience information

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$78.5K

How much do client experience jobs pay per year?

As of May 30, 2026, the average yearly pay for client experience in the United States is $69,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

How does a Client Experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What is Client Experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

More about Client Experience jobs
What cities are hiring for Client Experience jobs? Cities with the most Client Experience job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
What states have the most Client Experience jobs? States with the most job openings for Client Experience jobs include:
What job categories do people searching Client Experience jobs look for? The top searched job categories for Client Experience jobs are:
Client Experience jobs near you
Infographic showing various Client Experience job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $69,999 per year, or $33.7 per hour.

Client Experience Manager

Phreesia

Remote

$135K - $150K/yr

Full-time

PTO

Posted 26 days ago

Job description

Job Description:
Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at https://networksolutions.phreesia.com/)
In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will work closely with CE team members, leaders and cross-functional internal teams to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to grow your career in new directions.
This is a hybrid-style position with the expectation that you live within the New York City/commutable area.
What You'll Do:
  • Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
  • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
  • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
  • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
  • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals
  • Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives

What You'll Bring:
  • Bachelor's degree and 4+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
  • Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
  • Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement
  • Expertise creating presentations using PowerPoint that "WOW!" the customer and lead to securing new business
  • Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area

Base pay for US is $135,000 - $150,000, depending on qualifications. In addition, Phreesia also offers equity as part of an attractive & comprehensive Total Rewards package.
Who We Are:
At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
Top-rated Employee Benefits:
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

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