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Commercial Client Success Manager Jobs (NOW HIRING)

Awardco

Commercial Client Success Manager

Lindon, UT · On-site

As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial clients, overseeing their journey post-onboarding. Your focus will be on ensuring client retention ...

Rapid Ratings

Digital Client Success Manager

Manhattan, NY · On-site

$90K - $120K/yr

  • PTO

The Digital Client Success Manager owns the success motion for RapidRatings' Commercial client tier, partnering with the Commercial Account Manager to drive retention, adoption, and growth across a ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

Client Success Manager Responsibilities: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

Client Success Manager Responsibilities: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online ...

CallTower, Inc.

Client Success Manager

Rochester, NY · On-site

$68K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

Escalon Services, LLC.

Client Success Manager

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Manager Department: Escalon Client Success Team Employment Type: Full Time Location: Remote Description What does it mean to be a Client Success Associate within the Escalon team? The ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

CallTower, Inc.

Client Success Manager

South Jordan, UT

$70K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

CallTower, Inc.

Client Success Manager

South Jordan, UT

$70K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

Evolve Security

Client Success Manager

$75K - $85K/yr

  • Medical

  • Retirement

  • PTO

The Client Success Manager is a hybrid role that blends client success, project management, and account management. It is a client-facing delivery role that keeps cybersecurity engagements moving ...

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Commercial Client Success Manager information

See salary details

$27.5K

$65.3K

$135.5K

How much do commercial client success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for commercial client success manager in the United States is $65,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Commercial Client Success Manager vs Account Executive?

AspectCommercial Client Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and ongoing supportSales, lead generation, and closing new deals
Work EnvironmentPost-sales customer management within the same organizationSales pipeline management, prospecting, and client acquisition
Required CredentialsCustomer success certifications, industry knowledgeSales experience, negotiation skills
Industry UsageCommon in SaaS, tech, and service industriesCommon in software, advertising, and B2B sales

The Commercial Client Success Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction and retention. In contrast, the Account Executive concentrates on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages and objectives within the customer journey.

More about Commercial Client Success Manager jobs

What cities are hiring for Commercial Client Success Manager jobs?

Cities with the most Commercial Client Success Manager job openings:

What states have the most Commercial Client Success Manager jobs?

States with the most job openings for Commercial Client Success Manager jobs include:

What job categories do people searching Commercial Client Success Manager jobs look for?

The top searched job categories for Commercial Client Success Manager jobs are:

Commercial Client Success Manager jobs near you
Infographic showing various Commercial Client Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $65,270 per year, or $31.4 per hour.

Commercial Client Success Manager

360 Advanced Cybersecurity, LLC

Saint Petersburg, FL • On-site

Full-time

Re-posted 8 days ago

Job description

GENERAL DESCRIPTION

The Commercial Client Success Manager is a full-time role with the expectation of working overtime as needed to meet job and client responsibilities. The team is seeking a talented Commercial Client Success Manager to help continue exceeding industry-recognized Net Retention goals. This position is primarily based in our St. Petersburg, Florida office and may require travel to various client locations as needed.

The Commercial Client Success Manager is responsible for retaining and expanding relationships within the commercial client segment, which includes growing firms with strong potential for expansion.

Reporting to the Client Success Program Manager, this role owns post-sale outcomes for assigned commercial accounts. The Commercial Client Success Manager serves as a trusted advisor to clients while driving renewals and identifying expansion opportunities. This role works cross-functionally, partnering closely with Sales and Delivery teams to align client outcomes with business growth and ensure consistent, high-quality client experience.


DUTIES AND RESPONSIBILITIES

Account Retention & Growth

  • Own renewal and expansion outcomes for a defined portfolio of Commercial accounts
  • Proactively manage renewal cycles, identifying risks early and executing retention strategies
  • Identify, develop, and close expansion opportunities within existing client relationships
  • Lead renewal and growth conversations focused on value delivered, outcomes achieved, and future client needs
  • Maintain accurate forecasting and pipeline visibility for renewals and expansions

Account Strategy & Risk Management

  • Develop and maintain account plans for high-risk clients
  • Monitor client health indicators and proactively address potential churn risks
  • Translate delivery outcomes into clear value narratives for renewal and expansion discussions
  • Provide feedback to internal teams on client needs, challenges, and opportunities for service improvement

Cross-Functional Collaboration

  • Act as a bridge between Sales and Delivery teams to ensure alignment across the client lifecycle
  • Partner with Delivery and Practice teams to understand client engagement, delivery progress and project status
  • Collaborate with Sales on account strategy, expansion planning, pricing, and contract execution


DESIRED QUALIFICATIONS

The most critical attributes for success on our team include a genuine interest in our work, a willingness to learn, an exceptional work ethic, and a strong commitment to quality and success. The ideal candidate demonstrates excellent written and verbal communication skills, personal accountability, and loyalty in how they build and maintain relationships. These attributes are prioritized over specific fields of study or technical experience.

  • Bachelor's Degree – business-related field preferred
  • 3+ years of experience in Cybersecurity and/or Professional Services
  • 3+ years of experience in account management, client success, or customer growth roles with revenue ownership
  • Previous achievement of quota
  • Proficiency with CRM Software
  • Familiarity with Health Scores and Sales Methodologies
  • Demonstrated consistency in values, principles, and work ethic
  • Interest and familiarity with technology, business operations, and strategy
  • Ability to lift and move up to 15 pounds
  • Ability to sit for prolonged periods of time.
  • Ability to stand, walk, bend, or reach as necessary for job tasks.
  • Ability to use hands/fingers for typing, writing, or handling materials.


COMPANY DESCRIPTION

360 Advanced is a Cybersecurity and Compliance professional services firm that provides customized integrated solutions. Our clients range across industries and extend from small businesses to the Fortune 500. We work with client operations in over 40 states and on five continents globally. We are based in downtown St. Petersburg and are looking for a Commercial Client Success Manager to join our team.