ZipRecruiter

Log In

1

Client Success Advocate Jobs (NOW HIRING)

Curant Health

Patient Success Advocate

Saint Petersburg, FL · On-site

$16.50 - $21.25/hr

JOIN A LEADING HEALTHCARE COMPANY The Patient Success Advocate (PSA) coordinates and monitors ... Conduct patient status reviews with internal leadership and participate in client meetings as ...

Curant Health

Patient Success Advocate

Smyrna, GA · On-site

$17.75 - $23/hr

JOIN A LEADING HEALTHCARE COMPANY The Patient Success Advocate (PSA) coordinates and monitors ... Conduct patient status reviews with internal leadership and participate in client meetings as ...

Versaterm

Customer Success Advocate I

Mckinney, TX · On-site

The Role The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring ... client adoption. * Partner with Marketing to plan and host webinars; own the end-to-end scaled ...

Bask Health

Customer Success Advocate

New York, NY

Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...

Bask Health

Customer Success Advocate

Manhattan, NY

Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...

Bask Health

Customer Success Advocate

Manhattan, NY · On-site +1

Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...

Bask Health

Customer Success Advocate

Manhattan, NY · Remote

Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...

Versaterm

Customer Success Advocate I

Mesa, AZ · On-site

The Role The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring ... client adoption. * Partner with Marketing to plan and host webinars; own the end-to-end scaled ...

Bask Health

Customer Success Advocate

Manhattan, NY

Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...

Bask Health

Customer Success Advocate

Manhattan, NY

Work Weekends Requirements What makes you a great fit for this role: * 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization * Experience in e ...

next page

Showing results 1-20

All JobsClient Success Advocate Jobs

Client Success Advocate information

See salary details

$12

$24

$31

How much do client success advocate jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for client success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

Do CSMs make good money?

Client Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. Many CSM roles include performance bonuses and benefits, with salaries often ranging from $50,000 to $100,000 annually. Advanced skills in communication, CRM tools, and customer retention can lead to higher compensation.

What is a client success advocate?

A client success advocate is a professional who works to ensure clients are satisfied with a company's products or services. They build strong relationships, address client concerns, and help clients achieve their goals, often using communication skills and customer management tools. The role typically involves proactive outreach and problem-solving to promote client retention and loyalty.

What are the key skills and qualifications needed to thrive as a Client Success Advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by Client Success Advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.

What qualifications are needed for a CSM role?

A Client Success Manager (CSM) role typically requires a bachelor's degree in business, communications, or a related field. Strong communication, problem-solving skills, and experience with customer relationship management (CRM) tools are also important qualifications for this position.

What is the highest salary in customer success?

The highest salaries for Client Success Advocates or similar customer success roles can reach over $100,000 annually, especially for senior or executive-level positions in large companies. Compensation varies based on experience, location, and company size, with top earners often combining base salary with bonuses and stock options.
More about Client Success Advocate jobs
What cities are hiring for Client Success Advocate jobs? Cities with the most Client Success Advocate job openings:
What states have the most Client Success Advocate jobs? States with the most job openings for Client Success Advocate jobs include:
What job categories do people searching Client Success Advocate jobs look for? The top searched job categories for Client Success Advocate jobs are:
Client Success Advocate jobs near you
Client Success Advocate I (In-Office ONLY)

Client Success Advocate I (In-Office ONLY)

Universal Background Screening

Tulsa, OK

Other

Posted 4 days ago

Job description

Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery. OVERVIEW The Client Success Advocate plays a critical role in ensuring client satisfaction and maintaining long-term relationships by delivering exceptional service and support.

This position serves as the first point of contact for clients needing assistance with Universal's web-based background screening platform. The Advocate will provide guidance on system navigation, answer inquiries about background check orders, and proactively communicate with clients regarding the status of their accounts and orders. While this is not a traditional technical support role, the ability to instruct clients, troubleshoot system usage issues, and provide user-friendly solutions is essential.

This role requires a customer-first mindset, attention to detail, and a proactive approach to problem-solving. The Client Success Advocate must also balance efficiency with personalized service, ensuring each client interaction is handled with care and urgency. KEY RESPONSIBILITIES Client Communication & Support Handle a high volume of inbound calls and emails, and live chats providing prompt and professional support.

Conduct outbound communications to provide order updates, clarify details, and resolve concerns Educate clients on system navigation and background screening processes Answer general inquiries regarding services, timelines, and account details Utilize all resources and escalation paths to ensure a first contact resolution Account Management & Order Management Facilitate new client accounts and perform basic account maintenance (user access, updates, etc.) Monitor order status and communicate progress, delays, and next steps Problem Solving & Escalation Troubleshoot basic client issues related to system use or order activity Escalate complex issues to appropriate internal teams Act as liaison between clients and internal departments Documentation & Process Adherence Accurately document all client interactions in CRM systems Follow established procedures and maintain compliance with processes Collaboration & Learning Partner with team members and cross-functional teams to support client experience Maintain working knowledge of products and services Contribute feedback for process improvements when requested

Apply