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Client Success Advocate Jobs (NOW HIRING)

Arcesium LLC

Client Success Manager

New York, NY · On-site

$220K - $260K/yr

  • Medical

  • Retirement

The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that ... advocates. Responsibilities * Serve as a dedicated point of contact and strategic partner to ...

Ylopo

Client Success Manager

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Act as an advocate for the client's needs, specifically managing retention efforts for clients who ... What Success Looks Like (KPIs): * Strong Net Revenue Retention (NRR) across your assigned client ...

VOICENATION LLC

Client Success Manager

Duluth, GA · On-site

You will partner closely with internal teams to advocate for client, mitigate risk, and build ... success * Drive product adoption, value realization, and expansion by proactively introducing new ...

Escalon Services, LLC.

Client Success Manager

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Advocate for the client while balancing operational and business objectives. * Foster long-term ... Success in This Role A successful Client Success Manager builds strong client relationships by ...

Harbor IT

Client Success Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advocacy & Feedback: Manage NPS campaigns, capture feedback, identify promoters for case studies, and conduct in-depth reviews of client concerns. Success Measures (Departmental KPIs) Portfolio Net ...

White House Custom Colour

Client Success Specialist

Eagan, MN · On-site

$58K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our client success team is dedicated to helping professional photographers build thriving ... Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for ...

White House Custom Colour

Client Success Specialist

Saint Paul, MN · On-site

$58K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our client success team is dedicated to helping professional photographers build thriving ... Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for ...

iVision Scale LLC

Client Success Executive

Atlanta, GA · On-site

$72K - $98K/yr

Client Success Executive Your Opportunity The Client Success Executive is responsible for working ... Advocate for customers and engage high-level support resources to resolve escalated issues quickly ...

Selerix Systems, Inc.

Director, Client Success

New Orleans, LA · On-site

$140 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operate as a First Team member, prioritizing the success of the broader leadership team alongside functional advocacy. * Build peer relationships with the Director, Client Success -- ACA to ensure ...

Equiti

Client Success Manager

As a Client Success Manager (CSM), the candidate will play a critical role in managing client ... Advocate for continuous improvement. * Collaborate with internal teams to prepare reports and ...

Bankjoy

Client Success Manager

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support Marketing with client case studies, testimonials, and advocacy opportunities What You Bring * 5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking ...

Equiti

Client Success Manager

As a Client Success Manager (CSM), the candidate will play a critical role in managing client ... Advocate for continuous improvement. * Collaborate with internal teams to prepare reports and ...

New

Smithers Group

Client Success Specialist

Wareham, MA

$31 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this role is measured by client retention, revenue growth, customer satisfaction, and ... Act as the client's advocate within the organization to ensure expectations are met or exceeded.

Evolve Security

Client Success Manager

$75K - $85K/yr

  • Medical

  • Retirement

  • PTO

... client advocacy with operational discipline. What You'll Be Doing * Serve as the primary point of ... What Success Looks Like In this role, success means clients know where things stand, what happens ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success in this role is measured by client retention, revenue growth, customer satisfaction, and ... Act as the client's advocate within the organization to ensure expectations are met or exceeded.

Ascend Learning

Client Success Consultant

Leawood, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Success is measured by client retention, customer satisfaction, buyer advocacy, utilization, and revenue growth. WHERE YOU'LL WORK This position will have the flexibility to work remotely within the ...

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How much do client success advocate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for client success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a client success advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a client success advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by client success advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.
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Client Success Advocate jobs near you
Infographic showing various Client Success Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Client Success Manager

Arcesium LLC

New York, NY • On-site

$220K - $260K/yr

Full-time

Medical, Retirement

Re-posted 8 days ago

Job description

Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
Position Summary
Arcesium seeks an experienced Client Success Manager to join our Client Success Service Solutions team (CS3) in our Client and Partner Development department. The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieve the outcomes they desire. By executing against this mission, we intend to exceed our clients' expectations and develop a community of advocates.
Responsibilities
  • Serve as a dedicated point of contact and strategic partner to clients focusing on understanding their business objectives and aligning Arcesium's solutions to meet those goals
  • Provide thought leadership to clients by sharing industry insights, regulatory updates, and best practices to empower them to stay ahead in a competitive landscape
  • Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success
  • Get clients acquainted with their products and a new operating model to build product adoption post implementation
  • Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief data officers, and Senior management of operations, through regular check-ins and ongoing communications
  • Critically review, identify, and communicate areas of improvement in our technical and operational processes focusing on opportunities which will drive long term client success while maintaining adequate controls
  • Primary point of contract for client issues, accountable for issue resolution in a timely manner, while applying product knowledge to address technical concerns ensuring acceptable resolution and resulting in de-escalation
  • Act as the voice of the client within Arcesium, collaborating with internal teams - including Product, Solution Architects, and Account Management - to advocate for client needs and achieve win-win outcomes.
  • Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions
  • Proactively monitor client success metrics ensuring a high level of client satisfaction, retention, and product adoptions
  • Participate in the onboarding process for new clients, enabling knowledge transfer to promote early success.

Qualifications
  • The ideal candidate will have 10+ years of experience in operations, technology, or client success at a hedge fund, investment manager, FinTech, financial services or technology organization.
  • Experience supporting clients to optimize operations through process and technology
  • Knowledge of software engineering or data science with experience working with BI, data lakes or other data tools.
  • Superior quantitative, analytical, and problem-solving skills, with a strong attention to detail.
  • Assertive self-starter with strong interpersonal, multi-tasking, and teamwork skills.
  • Strong communication skills and an understanding of the client/business relationship are required, as is a critical thinking mindset able to operate in an innovative, forward-thinking business environment.
  • A degree in economics, finance, business, math, science, or engineering is preferred.
  • Exposure to a wide spectrum of investment asset classes and market segments.

The expected annual base salary for this position is $220,000- $260,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.
The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background.
Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA
Arcesium's Personal Data Privacy Notice for Candidates is linked here
#LI-CM1
#LI-Hybrid
Recruiting SecurityEmails from genuine Arcesium recruiters who are employees of the company will always come from the @arcesium.com domain. In some cases, you may also be contacted by independent search firms engaged to recruit on our behalf; emails from their employees should always come from their firm's applicable domain. We'll never ask for your banking information or any payment as part of the recruiting process. If something seems off or you're contacted by an unexpected third party, please reach out to us at careers@arcesium.com (US/UK), careers-india@arcesium.com (India) or careers-europe@arcesium.com (Portugal/Sweden).
Arcesium is an equal opportunity employer.

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