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Client Success Advocate Jobs (NOW HIRING)

Stylitics

Client Success Manager

New York, NY · On-site

$93K - $105K/yr

About the Role As a Client Success Manager (CSM), you will own the health, retention, renewal, and ... Client Advocacy: Serve as the primary point of contact for clients, fostering trusted relationships ...

Maven Clinic

Client Success Manager

New York, NY · Remote

Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer ...

Maven Clinic

Client Success Manager

New York, NY · On-site +1

Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer ...

Redirect Health

Manager of Member Success

Phoenix, AZ · On-site

$80K - $85K/yr

Client Success Advocates, New Client Onboarding, and internal care teams to ensure alignment and a seamless member experience * Improve: Processes, workflows, and efficiency by identifying trends ...

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

You will guide their marketing strategy, advocate for their success internally, and help connect ... The Client Success Manager is the bridge between client goals, strategy, and execution. You help ...

Bankjoy

Client Success Manager

Austin, TX · On-site

Support Marketing with client case studies, testimonials, and advocacy opportunities What You Bring * 5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding ... Ensure that customers are vocal advocates who renew our relationship year after year * Identify and ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding ... Ensure that customers are vocal advocates who renew our relationship year after year * Identify and ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success ... as a client advocate during service-related issues, working internally with the service and ...

Harris

As the Director of Client Success, you will be a pivotal leader within our organization ... You will serve as a strong advocate for clients, ensuring their needs are not only met but exceeded.

Revecore

Director, Client Success

Franklin, TN · Remote

Director, Client Success The Director of Client Success will own and oversee relationships with ... Promote advocacy efforts by identifying and driving opportunities for case studies and testimonials ...

ATB Technologies

Client Success Manager

Chesterfield, MO · On-site

$65K - $90K/yr

The Client Success Manager is responsible for building trusted advisor relationships, driving ... Advocate internally for client needs while balancing service quality, operational sustainability ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site

Client Advocacy & Strategic Partnership * Serves as a primary point of contact for assigned client relationships, acting as a trusted advisor throughout the client lifecycle. * Builds and maintains ...

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How much do client success advocate jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for client success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a Client Success Advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Client Success Advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by Client Success Advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.
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What cities are hiring for Client Success Advocate jobs? Cities with the most Client Success Advocate job openings:
What states have the most Client Success Advocate jobs? States with the most job openings for Client Success Advocate jobs include:
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Client Success Advocate jobs near you
Infographic showing various Client Success Advocate job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.
Client Success Manager

Client Success Manager

Stylitics

New York, NY • On-site

$93K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

About Stylitics
Stylitics is a retail AI platform powering real-world, repeatable success for dozens of enterprise retailers. More than 100 million shoppers each month engage with our AI-driven outfitting, product discovery, and personalization experiences across e-commerce, apps, email, and stores. What sets us apart isn't just what our AI can generate but the 10+ years of retail data, workflows, tools, experts, and QA systems behind it. These are the mission-critical components required to deliver safe, brand-right, production-ready AI at scale. Retailers trust Stylitics to elevate customer experience, drive revenue, and bring proven AI use cases to life.
About the Role
As a Client Success Manager (CSM), you will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. You'll build long-term partnerships by deeply understanding your clients' goals, delivering measurable value, and proactively driving adoption, expansion, and success by coordinating with internal teams across Sales, Client Operations, Styling, Product, Engineering, Analytics, and Marketing to deliver solutions.
Beyond managing accounts, you'll contribute to scaling best practices, mentoring peers, and continuously raising the bar for the Client Success team.
This role is strategic and hands-on: you'll balance day-to-day problem-solving and client advocacy with long-term planning and business impact. Success in this role will be measured by client retention, account growth, and demonstrated ROI on Stylitics' solutions.
What You Will Do
  • Strategic Ownership: Manage a portfolio of 10-15 accounts, developing strategic success plans that align client objectives with Stylitics' solutions.
  • Client Advocacy: Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services.
  • Retention, Renewal & Growth: Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.
  • Value Realization: Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus.
  • Driving Results: Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success.
  • Collaboration & Leadership: Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.
  • Operational Excellence: Maintain accurate account documentation and information to benefit current and future team members.
  • Continuous Improvement: Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.

Must-Have Qualifications
  • Bachelor's Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
  • 3+ years of account or project management experience within the B2B SaaS/E-commerce industry
  • Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
  • Experience with retail, merchandising, e-commerce industries is a strong plus
  • Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities

Nice-to-Have Qualifications
  • Experience with process improvements and scaling processes to generate team efficiencies
  • Proficiency working with CRM software (e.g. Gainsight, Salesforce etc.) and project management tools and ticket management tools (e.g. JIRA, Notion, etc)
  • Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Experience at a high-growth start-up and comfortable with the unknown

Salary
When we find the right person, we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring, what similar jobs pay, and make sure there's equal pay for equal work among those you'll be working with. The compensation amount for this role is targeted at $93,000 - $105,000 USD annually. The final offer also takes into account other factors of a total compensation package, including what is market-based on the region. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.
Our Benefits & Perks
  • Vision and dental insurance options that are fully covered by us
  • Medical plan coverage, with options that start at no cost to you
  • Competitive salary along with career planning for the future
  • For this role, stock options in a company that is growing rapidly and successfully
  • Commuter benefits program
  • Company matched 401k plan to help plan for your future
  • Generous paid time off policies
  • Work events - both virtual and in person
  • Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
  • Working with fun, hardworking, nice people who are committed to making a difference

Our Values
Our values reflect what is important to us at Stylitics and serve as the foundation in which we do business. Each core value is best illustrated by actions and attitudes that each Stylitics team member practices. They define what working at Stylitics means and what our teams embody through their time here.
  • We care deeply about delivering high quality work.
  • We work to be the best partners possible.
  • We get things done.
  • We believe the right team matters most.
  • We think like customers and act like owners.
  • We relish being pioneers.

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