ZipRecruiter

Log In

1

Client Success Advocate Jobs in Arizona (NOW HIRING)

Tiny Spoon Chef

Client Success Manager

Phoenix, AZ · On-site

$50K - $54K/yr

A team of Client Success Managers who make sure our client experience is nothing short of ... Generate Advocacy & Referrals - Turn exceptional client experiences into growth by proactively ...

Tiny Spoon Chef, Inc

Client Success Manager

Phoenix, AZ · On-site

$50K - $54K/yr

A team of Client Success Managers who make sure our client experience is nothing short of ... Generate Advocacy & Referrals - Turn exceptional client experiences into growth by proactively ...

New

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Act as an advocate for the client's needs, specifically managing retention efforts for clients who ... What Success Looks Like (KPIs): * Strong Net Revenue Retention (NRR) across your assigned client ...

Digital Air Strike

Client Advocate

Scottsdale, AZ · On-site

Streamline Client Success: Your sincere approach and expertise enable you to identify and address ... What You'll Bring * 2+ years of demonstrated B2B client account management and advocacy experience.

Digital Air Strike

Client Advocate

Scottsdale, AZ · On-site

Streamline Client Success: Your sincere approach and expertise enable you to identify and address ... What You'll Bring * 2+ years of demonstrated B2B client account management and advocacy experience.

Digital Air Strike

Client Advocate

Scottsdale, AZ · On-site

Streamline Client Success: Your sincere approach and expertise enable you to identify and address ... What You'll Bring * 2+ years of demonstrated B2B client account management and advocacy experience.

Ylopo

Strategic Client Success Manager

Arizona City, AZ · Remote

$70K - $80K/yr

Drive incremental business growth through client advocacy and referenceable initiatives Requirements: * 5+ years of customer success management experience * 5+ years of experience within SaaS and ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

Drive incremental business growth through client advocacy and referenceable initiatives Requirements: * 5+ years of customer success management experience * 5+ years of experience within SaaS and ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

Drive incremental business growth through client advocacy and referenceable initiatives Requirements: * 5+ years of customer success management experience * 5+ years of experience within SaaS and ...

Flare

Client Success Manager (Hybrid)

Scottsdale, AZ · On-site

Spot repeat business opportunities and advocate for clients while supporting attorneys' goals ... Track and report on client success metrics to inform and advise leadership decisions. Who You Are ...

Flare

Client Success Manager (Hybrid)

Scottsdale, AZ · On-site +1

Spot repeat business opportunities and advocate for clients while supporting attorneys' goals ... Track and report on client success metrics to inform and advise leadership decisions. Who You Are ...

Greenlink HCM

HCM Client Success Specialist

Gilbert, AZ · On-site

$52K - $68K/yr

That partner is our HCM Client Success Specialist.Gilbert, AZ · In-office · Full-time · iSolved ... Advocacy - Your clients feel championed, not just serviced.WHAT YOU'LL ACTUALLY DOOwn your client ...

Greenlink HCM

HCM Client Success Specialist

Gilbert, AZ · On-site

$52K - $68K/yr

That partner is our HCM Client Success Specialist. Gilbert, AZ • In-office • Full-time • ... Advocacy - Your clients feel championed, not just serviced. WHAT YOU'LL ACTUALLY DO * Own your ...

next page

Showing results 1-20

All JobsClient Success Advocate JobsClient Success Advocate Jobs in Arizona

Client Success Advocate information

See Arizona salary details

$11

$22

$44

How much do client success advocate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client success advocate in Arizona is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $25.19 per hour, depending on experience, location, and employer.

What is a client success advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a client success advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by client success advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.

What are popular job titles related to Client Success Advocate jobs in Arizona?

For Client Success Advocate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Client Success Advocate jobs in Arizona look for?

The top searched job categories for Client Success Advocate jobs in Arizona are:

What cities in Arizona are hiring for Client Success Advocate jobs?

Cities in Arizona with the most Client Success Advocate job openings:

Client Success Advocate jobs near you
Infographic showing various Client Success Advocate job openings in Arizona as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,837 per year, or $23 per hour.

Client Success Advocate (In-Office)

Universal Background Screening

Phoenix, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Universal Background Screening rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

314th of 492 rated business services

Job description

Position
Client Success Advocate I
Description
Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.
OVERVIEW
The Client Success Advocate plays a critical role in ensuring client satisfaction and maintaining long-term relationships by delivering exceptional service and support. This position serves as the first point of contact for clients needing assistance with Universal's web-based background screening platform. The Advocate will provide guidance on system navigation, answer inquiries about background check orders, and proactively communicate with clients regarding the status of their accounts and orders.
While this is not a traditional technical support role, the ability to instruct clients, troubleshoot system usage issues, and provide user-friendly solutions is essential. This role requires a customer-first mindset, attention to detail, and a proactive approach to problem-solving. The Client Success Advocate must also balance efficiency with personalized service, ensuring each client interaction is handled with care and urgency.
KEY RESPONSIBILITIES
Client Communication & Support
  • Handle a high volume of inbound calls and emails, and live chats providing prompt and professional support.
  • Conduct outbound communications to provide order updates, clarify details, and resolve concerns
  • Educate clients on system navigation and background screening processes
  • Answer general inquiries regarding services, timelines, and account details
  • Utilize all resources and escalation paths to ensure a first contact resolution

Account Management & Order Management
  • Facilitate new client accounts and perform basic account maintenance (user access, updates, etc.)
  • Monitor order status and communicate progress, delays, and next steps

Problem Solving & Escalation
  • Troubleshoot basic client issues related to system use or order activity
  • Escalate complex issues to appropriate internal teams
  • Act as liaison between clients and internal departments

Documentation & Process Adherence
  • Accurately document all client interactions in CRM systems
  • Follow established procedures and maintain compliance with processes

Collaboration & Learning
  • Partner with team members and cross-functional teams to support client experience
  • Maintain working knowledge of products and services
  • Contribute feedback for process improvements when requested

Requirements
Education
  • High School Diploma or Equivalent required.
  • Some college coursework or technical college education preferred.

Experience
  • Professional customer service experience required; business-to-business (B2B) client support preferred.
  • Experience in a high-volume, fast-paced environment is a plus.
  • Familiarity with background checks, pre-employment screening, or human resources is an advantage but not required.
  • Sense of urgency with ability to manage multiple tasks and assignments effectively is a plus.

Skills & Competencies
  • Problem Solving: Ability to resolve client issues within established guidelines, while using sound judgment to escalate when necessary.
  • Analytical Thinking: Able to gather, assess, and interpret information quickly to provide accurate solutions.
  • Technical Proficiency: Comfortable using Microsoft Outlook, web-based applications, and navigating Internet-based systems.
  • Communication: Strong written and verbal communication skills with the ability to simplify complex information for clients.
  • Calm Under Pressure: Maintains professionalism and composure when handling urgent client needs or high-stress situations.
  • Collaboration: Works effectively as part of a team while also managing tasks independently.
  • Learning Agility: Demonstrates rapid comprehension of new processes, products, and client platforms

Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position Requirements
Full-Time/Part-Time
Full-Time
This position is currently accepting applications.

What Universal Background Screening employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply