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Success Manager Jobs in Arizona (NOW HIRING)

Sendoso

Customer Success Manager

Phoenix, AZ · On-site +1

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

Renren

Customer Success Manager

Phoenix, AZ · On-site

$60K/yr

The Mid-Market Customer Success Manager serves as the primary point of contact for a portfolio of 100+ clients post-sale, ensuring a seamless and successful experience with the Lofty CRM platform.

LOFTY INC.

Customer Success Manager

Phoenix, AZ · On-site

$60K/yr

Description We are on the lookout for a Customer Success Manager to join our growing team! Who are we? Lofty is a high-growth, global SaaS company serving the residential real estate market. Powered ...

TDIndustries

Client Success Manager

Phoenix, AZ · On-site

Job Summary The Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and ...

Basata

Partner Success Manager

Tempe, AZ · On-site

Partner Success Manager Full-Time | Tempe, AZ About Basata At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming ...

Clayton Homes

Customer Success Manager

Buckeye, AZ

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Milliman

Client Success Manager (MedInsight)

Phoenix, AZ · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to ...

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This ...

Summit Restoration and Construction

Be Seen First

Client Success Manager

Phoenix, AZ · On-site

$65K - $75K/yr

Job Summary Program & Client Success Manager oversees Summit's insurance and TPA programs while serving as a central communication hub between homeowners, internal teams, carriers, and third-party ...

iT1

Client Success Manager

Tempe, AZ

The Client Success Manager (CSM) plays a critical role in ensuring exceptional service delivery for our services clients. As a key point of contact, the CSM collaborates closely with clients to ...

IT1

Client Success Manager

Tempe, AZ · On-site

The Client Success Manager (CSM) plays a critical role in ensuring exceptional service delivery for our services clients. As a key point of contact, the CSM collaborates closely with clients to ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

PayPal

Customer Success Manager

Scottsdale, AZ

Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred * Experience delivering client ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · On-site +1

$55K - $70K/yr

Client Success Managers are at the forefront of delivering exceptional experiences to our clients, ensuring they are proficiently trained and well-informed about our product offerings. They serve as ...

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All JobsSuccess JobsSuccess Manager JobsSuccess Manager Jobs in Arizona

Success Manager information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for success manager in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are popular job titles related to Success Manager jobs in Arizona? For Success Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Arizona look for? The top searched job categories for Success Manager jobs in Arizona are:
What cities in Arizona are hiring for Success Manager jobs? Cities in Arizona with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Arizona as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $77,406 per year, or $37.2 per hour.
Customer Success Manager

Customer Success Manager

Sendoso

Phoenix, AZ • On-site, Remote

Full-time

Medical, Retirement

Posted 11 days ago

Job description

About Your Role:
We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the primary, trusted advisor responsible for driving product adoption, ensuring clients achieve measurable Return on Investment (ROI), and securing high-value renewals and expansions. This is a high-impact, client-facing role requiring a proactive approach, deep strategic thinking, and a proven ability to manage complex relationships within a fast-paced Software as a Service (SaaS) environment. You will play a critical role in strengthening our market presence by transforming satisfied customers into strong advocates and partners. This is a remote position.
Who You Are:
  • A Proven Professional: You have a minimum of 2 years of hands-on experience as a Customer Success Manager or in a similar strategic account management role within a B2B SaaS company.
  • Strategic Relationship Builder: You are a skilled executive communicator who can develop deep, trust-based relationships with key stakeholders, including C-level executives and decision-makers.
  • Value and ROI Focused: You are adept at identifying a customer's core business challenges and mapping our platform's capabilities directly to their measurable business outcomes.
  • Growth Driver: You have a track record of driving higher net retention by identifying, scoping, and closing upsell and cross-sell opportunities within your assigned accounts.
  • Data-Driven: You use customer usage data, health scores, and business metrics to inform your strategy, proactively address risks, and confidently present your findings in formal Executive Business Reviews (EBRs).

Your Typical Day:
  • Strategic Account Ownership: Own the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewal. Develop and execute detailed Customer Success Plans focused on business outcomes.
  • Executive Business Reviews (EBRs): Prepare and lead quarterly or semi-annual EBRs with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing future success.
  • Risk Mitigation & Renewal: Proactively monitor customer health and adoption metrics. Lead all commercial conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term contracts.
  • Expansion & Revenue Growth: Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) within your portfolio, driving increased Annual Recurring Revenue (ARR).
  • Product Expertise & Advocacy: Maintain deep expertise in our platform and its use cases. Capture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referrals.
  • Schedule: The required working hours for this role are 9:00 AM-5:30 PM (GMT), Monday through Friday. Candidates must be willing and able to maintain this schedule on an ongoing basis.

Experience:
  • Minimum of 2+ years of professional experience as a dedicated Customer Success Manager (CSM) in a B2B SaaS environment is mandatory.
  • Proven ability to own and manage a high-value book of business, consistently meeting or exceeding net revenue retention and expansion goals.
  • Excellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executives.
  • Strong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business cases.
  • Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo) and comfort with reporting and presentation tools (Google Sheets/Docs/Slides).
  • Proven track record of managing and expanding accounts within Marketing and Sales orgs, demonstrating a deep understanding of their unique Ideal Customer Profiles (ICPs), KPIs (e.g., MQL-to-SQL conversion), and campaign lifecycles.
  • Bachelor's degree preferred in Business, Marketing, or a related field.

What We Believe:
  • One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
  • Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
  • Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
  • Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
  • Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:
  • Comprehensive Medical Plans plans - we've got you covered!
  • Take-What-You-Need Time Off
  • LSA (Lifestyle Spending Account) with Compt
  • 401K Plan
  • FSA Plan
  • Free General Medical & Mental Health care via Healthjoy
  • Volunteer Time Off
  • Birthday Time Off
  • Generous parental leave benefits for both birthing and non-birthing parents
  • Access to Employee Assistance Programs (EAPs)
  • Financial wellness benefits through Morgan Stanley
  • Remote work environment

Who We Are:
Sendoso is where you go to build something bigger than yourself. We're a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we're looking for people who want to do great things.
Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics-a feat that few companies have achieved.
And we believe that relationships matter, so we're on a mission to create more human connections in a digital world. If you're ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you're in the right place.
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

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