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Client Success Advocate Jobs in Texas (NOW HIRING)

Selerix

Client Success Reports To: Vice President, Client Success Location: Plano, TX Columbia, SC ... You're not just an advocate for your team, you're contributing to how the broader organization runs.

Bankjoy

Client Success Manager

Austin, TX · On-site

Support Marketing with client case studies, testimonials, and advocacy opportunities What You Bring * 5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking ...

Selerix Systems, Inc.

Director, Client Success

Plano, TX · On-site

$140 - $190/hr

Operate as a First Team member, prioritizing the success of the broader leadership team alongside functional advocacy. * Build peer relationships with the Director, Client Success -- ACA to ensure ...

Lantern

Client Success Executive

Dallas, TX

Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the ... Client Success Executive (CSE) The Client Success Team is looking for a Client Success Executive ...

Luxury Presence

Client Success Manager I

Austin, TX

$70K - $90K/yr

Collaborating cross-functionally to advocate for client needs and ensure timely solutions ... Client Success, Account Management, Customer Support, or a related client-facing role * 1+ year ...

Luxury Presence

Client Success Manager I

Austin, TX · On-site

Collaborating cross-functionally to advocate for client needs and ensure timely solutions ... Client Success, Account Management, Customer Support, or a related client-facing role * 1+ year ...

Bazaarvoice

Global Lead, Client Advocacy

Austin, TX · On-site

$148K - $157K/yr

Advocate Activation: Recruit and onboard key clients for high-value advocacy initiatives, including ... Client Success & Campaign Integration: Partner with CS to proactively identify champions and weave ...

Lantern

Client Success Manager

Dallas, TX

Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the ... Responsibilities: * Manage client and broker/consultant relationships throughout the client ...

TraXtion

Client Success Manager (CSM)

Irving, TX · On-site

$60K/yr

Job Summary The Client Success Manager (CSM) is responsible for retention, engagement, and ... Deliver ROIdriven account reviews Customer Advocacy * Cultivate "raving fans" to strengthen ...

Inmar

Client Success Manager, Media

Grand Prairie, TX · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Act as a client advocate internally, ensuring the team delivers high-quality work that meets or ...

Plutus Health

Sr. Client Success Manager

Dallas, TX · On-site

Job Title: Sr Client Success Manager Report To: CEO Experience: 7 - 10 Years Qualification ... Serve as a client advocate, ensuring client expectations are fully understood and executed and that ...

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How much do client success advocate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for client success advocate in Texas is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What is a client success advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a client success advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by client success advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.

What are popular job titles related to Client Success Advocate jobs in Texas?

For Client Success Advocate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Client Success Advocate jobs in Texas look for?

The top searched job categories for Client Success Advocate jobs in Texas are:

What cities in Texas are hiring for Client Success Advocate jobs?

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Client Success Advocate jobs near you
Infographic showing various Client Success Advocate job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $45,639 per year, or $21.9 per hour.

Director, Client Success

Selerix

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Job Title: Director, Client Success - BenAdmin
Department: Client Success
Reports To: Vice President, Client Success
Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
What It Means to Be a Director at Selerix
The Director level at Selerix is a functional leadership role. Directors lead a function or multiple teams, are accountable for operational outcomes and cross-functional delivery, and are responsible for developing the team that reports to them. The critical shift at this level is from doing the work yourself to building the systems, coaching, and standards that let others deliver it at scale - and from functional advocacy to enterprise thinking. Directors are expected to lead with data: using metrics to identify root causes, make resourcing decisions, and communicate the state of their function with clarity at the executive level.
Job Summary
The Director, Client Success - BenAdmin leads one of three BenAdmin Client Success teams, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core benefits administration portfolio. This role builds and develops a team of Client Success Managers, contributes to the operating systems and playbooks that make delivery scalable, and ensures the BenAdmin CSM team functions as the relationship quarterback for the full client experience - coordinating with ACA, System Configuration, Data Services, Shared Services, and the Benefits Support Center. This role also plays a central part in embedding Diversified Services offerings - Engage adoption, FSA/HSA, and COBRA awareness - into the BenAdmin client touch point framework as a growth channel for those product lines.
What Your Days Look Like
Developing your CSMs. You're coaching Client Success Managers on client engagement, escalation management, renewal and retention execution, and ownership of portfolio outcomes. Your 1:1s cover portfolio health, individual performance, and development, not just status. You see who's managing their book well and who's in reactive mode, and you intervene before the client does.
Owning your team's performance. You're tracking retention, lifecycle milestone delivery, escalation patterns, and health scores, and when something is off, you're identifying root cause and driving a fix. You're in regular cross-functional conversations with System Configuration, Data Services, ACA, and Sales, and you own the escalation path when delivery issues affect the client experience across your portfolio.
Operating as a leadership team member. The First Team principle applies at this level. You're not just an advocate for your team, you're contributing to how the broader organization runs. You're building peer relationships with other BenAdmin CS leaders and cross-functional partners, and bringing patterns and risks forward proactively rather than after they become crises.
Key Responsibilities
  • Coach direct reports on client engagement, escalation management, renewal and retention execution, and accountability for portfolio outcomes
  • Build succession depth across the CSM team so the function isn't dependent on any single person
  • Own the hiring standard for the team and ensure every new hire has a structured 30/60/90-day onboarding plan
  • Hold CSMs accountable for client engagement quality, book-of-business health, and revenue retention
  • Own the team's operating cadence, including 1:1s, team meetings, and cross-functional check-ins
  • Deliver on the BenAdmin client experience standard across the full lifecycle, from implementation through renewal and expansion
  • Ensure your CSMs function as the unified relationship owner for clients using multiple Selerix services
  • Ensure COBRA, FSA/HSA, and Engage are systematically introduced across the client touchpoint framework
  • Own your team's contribution to gross and net revenue retention, tracking and reporting monthly
  • Contribute to the renewal management standard, including 120-day advance renewal preparation and forecasting
  • Identify expansion signals across your portfolio and partner with Sales on commercial follow-up
  • Contribute to client health scoring standards, moving the function toward a systematic early warning model
  • Coordinate with Shared Services on task routing to preserve CSM capacity for relationship work
  • Build peer relationships across the BenAdmin CS team and with cross-functional leaders to keep norms and playbooks consistent
What Success Looks Like in Year One
Retention performance within your team's portfolio is visible, legible, and improving. Your CSMs have clear goals, regular development conversations, and are being actively coached, not just managed. Selerix's additional services offerings are systematically embedded in the client touchpoint framework across your book, not left to individual initiative. Your cross-functional relationships are collaborative and accountable, and executive leadership is never surprised.
Qualifications
  • 5+ years in progressively senior leadership roles, including at least 2 years directly leading a team of client-facing individual contributors managing a combined book of business up to $20M
  • Demonstrated track record of building a high-performing CS team, not just inheriting or maintaining one
  • Deep experience in benefits administration, HR technology, or SaaS client success, sufficient to set the quality standard and recognize gaps
  • Experience managing cross-functional complexity across System Configuration, Data Services, ACA, Shared Services, and Benefits Support Center
  • Data fluency, with comfort using metrics to diagnose problems, make decisions, and communicate with executive leadership
  • Cross-functional credibility, with the ability to build peer relationships and drive outcomes across multiple teams
  • Executive communication skills, with the ability to distill complex functional realities clearly for VP and C-suite audiences
Nice to Have
  • Familiarity with ACA compliance
  • Experience with HubSpot, Monday.com, and TrakStar
  • Experience building or evolving a client health scoring model
Education
Bachelor's degree or equivalent experience
Must be eligible for US employment
Benefits
    • Medical, Dental and Vision insurance
    • 4 weeks paid time off (PTO)
    • 9 paid holidays
    • Tuition Reimbursement
    • 401K (with match)
    • Basic Life
    • Long-Term Disability

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